My whole experience was through the internet and it couldn't have been easier! My salesman Jason Fernell contacted me via text about the Ram 2500 I was interested in and the whole deal was conducted through text message! It was so easy due to me traveling that day, once we had a deal I went in the next day and it took less than an hour and I was done! Talk about easy, they even saw on my drivers license that I was a veteran and thanked me for my service. Jason also took care of transferring my insurance over to my new truck, all I did was give him my insurance card and boom he just did it! I had a great experience with Sterling, go and ask for Jason Fernell he will hook you up! read more

Not surprised by two star rating. Should've looked first. Everything about these vehicles is garbage. Cheap plastic parts that wear out and break and they don't stand behind. The service person admitted that the part in question was defective, having been in three times to have a tube reconnected, They finally said it would have to be replaced and are charging me to replace a defective part. Four times in the shop in a year. For the same issue. Never. Again. Run like the wind, everyone. in a in a matter of months read more

Worst dealer ship ever quick to sell you a truck but when you bring it in on warranty to get it fix after having Only 2 months and been to shop twice already no one calls about it and if you call they its something different all the Time read more

Totally recommend Miss Tracie and her team!! They were all such a huge help in the process of getting me a new car. I'm very happy with how smoothly everything went!! read more

Been calling every 10 minutes trying to get my warranty policy number. Completely unreachable. Their incompetence is going to cost me $2,200. Quite disappointing. read more

Took my jeep in with a check engine light on and a dead battery. They changed  the batteries, did a tune up and charged me $2000. What?  After driving it 1 day, the check engine light came back on and there's an oil leak on my carport. Never was there before. I took pictures of the leak on the carport. They took it back in and came up with other stuff wrong with it. Of course, they say it had nothing to do with what they had done to my car. $1500 more to fix. Never again. I will buy my vehicles and service elsewhere from now on. You only get 1 chance with me. Merry Christmas read more

Very rude and wouldn't give me paperwork showing that they changed my transmission the transmission was under warranty and is still making noise read more

I bought a 2017 Jeep Wrangler, the people were wonderful. I sent a friend to Sterling and she bought a Jeep. I have gone regularly for my free oil change and have been happy...until now. I had a lead in the heater core. They said it was an 8 hour job. It has been 4 days and I still do not have my Jeep back because they keep pulling the technician off of my Jeep to take care of someone else. I was lied to everyday that I called. I will never go back. read more

I had a 7am "appointment " for an oil change and my truck wasn't touched until 9am. If it weren't for the fact lifetime free oil change was apart of the purchase of my truck I would never come back. read more

Had a good experience with the sales team, but I should have listened to the salesman when he warned me about the service department. Unfortunately, the sales team is not what's most important in a dealership. It's the people that you must interact with for the length of ownership. That's the service department. This service department caused me to trade a vehicle that I really liked and it was less than a year old. I would love to buy again from Sterling, but when I visited another Sterling dealership, I heard the same thing about that service department from a different salesman. So until management revamps the service departments, I will look elsewhere. read more

As long as I buy cars I will always use Sterling. They continue to do business the right way always doing the little extra things. They continue to give great deals and service. If you go there ask for Kevin he will do you right. read more

Sterling Jeep sold me a "brand new Jeep". When I went to get an appraisal months later, found out that it was TOTALED in a test drive. This makes the value of it go down excessively and will always be upside down on it. Impossible to trade or resale. All they offered to do to make it right is give the down payment back. But this was after threatening to take it to a lawyer. Needless to say, do not buy here. Dishonest and untrustworthy read more

I had a great time buying our recent truck from Sterling. We were looking for a used vehicle but got such a great deal on a new truck that we bought a new one instead. Thanks Ron for all your help. read more

I bought a new 2015 F350 DRW from Sterling Ford and traded it in for a 2018 Ram 2500 the sales experence was great. Itraded the Ram in at a local Ford dealer in Natchitoches after 5 months and filed for refunds for my Extra warranty, gap and tire and wheel warranty. I got my warranty and gap from LDS in a resonable amount of time but the Tire and rim warranty from Sterling Dodge still has not came I filed for it 2/27/19 I called about it on 3/29/19 and they told me the check was written on the 20th but was not sent out yet. 4/9/19 and still have not recieved it read more

Took my Durango in to get an air bag light serviced and dropped it off Monday night so it would be in line for my 7:30 appointment. I did not get a call until 4pm on Tuesday to state what they had found (a sensor had come unplugged ) in the drivers seat. They also said I needed to update my software if the truck which would cost an additional $60 on top of the initial $85 diagnostic for the air bag light. Which brought me to about $150 which is acceptable for what they had to do. I then got a follow up call at 5pm asking me if I needed the car back tonight or could it be picked up on Wednesday morning which I was assured that it would be done by 8:30 am which was also ok since my wife had to be at work at 10 am. When she picked up the truck this morning the back of the driver seat was off and did not look like the work (or at least the quality ) was completed . This is the second time I have had an issue of picking up this same car and not had either something put back where it goes or completely missing like when they lost our engine cover and had to order us a new one. I want to really do business with this dealership since they are in my town but with the way things are going I may have to start taking it elsewhere . read more

Sterling Chrysler Dodge Jeep Ram - Driver seat after they worked on the car - Car Dealers Near Me - Opelousas, Louisiana

Run from this place. The customer service is horrible and the service department is slow as hell. Once It took all day for an oil change, from 9-3 so I stopped getting my oil changed there. Everyone walking around drinking coffee while customers wait. Also, I brought my car in on a Monday for service, and a couple of recalls. Later that week, Thursday, my car completely died while traveling. Had it towed there and it just sits there now, they are in no hurry to check it. Called to see what the status is, and was informed that they will not be able to get to it until Monday and they are out of rentals. Such a HUGE inconvenience. Never getting any of my business ever again. read more

I had heard great things about the people at Sterling Chrysler so naturally, I went there first to car shop. I had a particular vehicle in mind and met with Ricky Colin. He was so personable and outgoing and I knew I wanted to buy with him. When it came down to sit down to the table for negotiations, I had done at least two weeks worth of research so I knew exactly what was a fair price. They wouldn't budge on anything and I was offended with the offer on my trade (I ended up getting $2k more elsewhere). I'm glad I knew better because I cannot imagine how many people are just overwhelmed with excitement of a new car and just sign it all and put everything to be financed. I was fortunate to be in the position where I didn't NEED a new vehicle that day. They were WAY over priced. I was really disappointed. But I was able to find out which vehicle they were going to transfer over to their dealership for the sale; I located it myself and went out to that dealership. I tried texting Ricky before doing so, a general thank you and hoping we could re-negotiate, but I guess he was really... Not sure what other word to use, but "butthurt" over me walking out, he never responded. That right there solidified it for me. It came across as a tantrum of young child who didn't get his way, not to mention, really unprofessional. If you're in the market for a new Chrysler, definitely call Ville Platte Dodge AFTER going to TrueCar.com or Acadiana Dodge. Those two really stuck out to me as having great customer service and genuine concern for the customer. And when one was turned down, they graciously accepted it and really understanding. They did like respectable salesman do, and offered their services for some time in the future. read more