MY PERSONAL RECOMMENDATION - RUN FROM THIS COMPANY…read more After receiving a bill for over $6000.00 for less than 4 days of fans running in my home 50% of the time, I called to speak with the owner to inquire about the outrageous charges on the bill and charges for unauthorized work performed by her employees, she said she would look into it. Well instead of looking into it, she just emailed me her husbands phone number and said I should talk to him because she wasn't there? I spoke with the husband for about 2 unreasonable minutes, that was a total waste of 2 minutes. Might as well been trying to talk to a wall. Just asked him to revisit the bill and to work with me on this. He refused even though they did work they were not authorized to do and charged for equipment that was not in operation 50% of the time. Overall talk about taking advantage of people. After a water pipe burst and basically flooded the first floor of our home, ruining all wood flooring (4 rooms), tile floors and kitchen cabinets. We contacted a local contractor to help with this devastating and horrifying situation. The contractor removed all visible water from all the floors and the better part of all baseboards effected. Problem #2 We're in the process of selling the home and it's under contract with Buyer. About 3 days into this disaster, we were unfortunately referred to Restoration 1 by our Insurance Adjuster, he felt the home wasn't drying fast enough. We contacted Restoration 1, they responded on the same day. When they arrived, they had me sign documents that was basically held them harmless of any/all responsibility which is understandable when dealing with water, problem was I practically had to beg to get a copy of what I signed, even the Insurance Adjustor requested them twice for me. They don't give you copies of what you sign while they are there. I immediately explained to their employee that I already had a contractor and he would be available to remove any part of the structure that they needed to have removed in order to get the place dry. Well that wasn't well excepted! I made it perfectly clear they are only authorized to remove any remaining baseboards and sheetrock as necessary. They seemed upset that I already had a contractor and the contractor would be doing all the demo. At this point, they kept telling me what they would be able to do, I had to keep telling them "I have a contractor"! It was a very uncomfortable situation. I left and they brought in their equipment, when I returned the next day, they had removed doors and door jams. When asked who authorized them to do this and why they did that, they just said they needed to because they were damaged. Just total disregard for the direction I clearly provided to them. I ask where the door jam were and to return them back to my house. They never did and had multiple excuses. First they said they left them in the garage and they don't understand where they went, then it was we threw them away already and cannot not return them. 50% of the time, the equipment was not in use or stacked in the garage or in a corner somewhere, because the contractor was working in the house. Their bill says the equipment was monitored and in operation, well that wasn't exactly the truth. They had also taped and wrapped plastic around the back of the damaged kitchen cabinet, with no fans blowing in that area (one of the main places water soaked). I do believe plastic normally retains moisture and doesn't allow the area to dry (Thats where they would do their moisture test to show their services were still required and it wasn't ever going to dry.) During one of their visits to the house, their employee had a conversation with the Buyer that is purchasing our home. I was informed by the Buyers Realtor that she couldn't believe what the Restoration 1 employee was telling the buyer about the status of the moisture level in the house and was scaring her to death about mold. This almost cost us the sale of the house and it took quite a bit to convince the Buyer there was no problem with mold in this home. There is absolutely no reason for their employee to be providing private information about my house with anyone other than their contracted client. Needless to say, I asked them to remove their equipment and I had to ask multiple times, they threaten me by stating "They would not provide a certificate that the house was dry and moisture free to my insurance company and insurance adjuster". I felt like they were trying to hold me hostage to keep their equipment onsite for as long as possible. I WOULD DO MINUS STARS FOR RESTORATION 1 IF POSSIBLE!

I was very pleased with the outcome in having Restoration 1 of Conroe do the work on my home…read more An older home, ca. 1980, the plumbing is largely galvanized steel. It developed pin hole leaks, apparently a common occurrence at its age. Fortunately, the major damage was to the garage. Upon inspection, there were issues with the horizontal hot water runs for both the ground and second floor. I had a plumber replace all of that with PEX, which left the sheet rock repair. I had 3 estimates with Restoration 1 coming in at the best price. Shain Mann, the owner, was present each day, ensured quality work and protection of contents throughout the job and was very pleasant to work with. He pointed out some minor mold issues that he corrected along the way. The quality of the sheet rock work and painting was excellent. This included ceilings with texture matching, walls with texture and paint matching, etc. Very nice. I encourage anyone looking for recovery from water damage to check these guys out. My only caution applies to all such service providers: they like the insurance jobs where they can tack on high margin items without challenge from the insurance company. Take the time to closely review each line item of your estimate if you are paying your own way - it can save you $500-800.

Alan runs a fantastic work crew and they did an amazing job with our house. Hardwood floors…read morerepaired and refinished, walls, kitchen cabinet and small bathroom redone. From stripped to studs to finished. Highly recommended him!!

This was an amazing company to work with. They were on time , very professional and the area was…read moreleft in perfect condition when they were finished . I've never had a company leave a work area so clean and picked up before !! Updated me with the daily progress and always kept in touch if an issue arose . Would definitely recommend!!

Very nice people. They do great work and very professional. They worked on a variety of projects…read morefor us.

We were very happy with the service we got from ProGeneralService (PGS). Russel and his father…read morewere on time, very polite, did a thorough job, and finished cleaning our carpet in short order. Closets were no extra charge. Their price was the best we found by far. We will definitely call them again, and will recommend them to our friends and neighbors.

Our rental agency contracted Total Restoration to fix some water damage from a leaking pipe. Jose…read moreand Michael came and were very professional. I had so many questions about the next steps and they gladly answered me and was so nice. I would definitely recommend this company.

Oh my gosh people, if I could give this company more stars I would. I'm even considering writing to…read morethe Better Business Bureau letting them know, that Total Restoration is a A+ company. We had two trees fall on our house in May 2024 puncturing our roof and ceiling, and we were referred to Total Restoration by a neighbor. I will be forever grateful for both the neighbor and the referral. If you are local to Houston and need anything, CALL THEM! The owner (Wade Bowles) came out himself which my husband and I both thought was incredible but he took it a step further and climbed onto our roof with the roofer! THE OWNER himself! Talk about customer service. There are too many to name here but we've written down everyone's name that came through our door. I will add Colby Hutchinson, Sergio Rodriguez, Victor (I'm sorry I forgot your last name) the painter, and Jessica Bowles are such good people that throughout this rough time, We've felt loved and taken care of. Please save yourself the headache and call (936) 321-7205 them when you need them. I never write reviews of company's so know that this company goes above and beyond for their customers and deserves this review and better! Thank you Total Restoration, truly amazing job and awesome people.

The project we had was small in scope and they were able to complete it in about a day and a half…read morewhich was very convenient. Dominick even changed his schedule to accommodate our schedule to help us out, which really appreciated. There were also a couple of punch list items that they completed in addition to a smaller fix that he included in the price. The contract was also reasonable and didn't transfer all liability to the customer, which is rare. Overall a good experience and I'd hire them again.

From the owner: In an era where climate resilience and rapid response define property restoration, Fifth Ward…read moreRestoration emerged as Houston's pioneering force in water damage restoration, mold remediation, and emergency services. Through innovative deployment of advanced moisture detection technology and IoT-enabled monitoring systems, we're revolutionizing how restoration services adapt to evolving environmental challenges and customer needs. Our data-driven approach to damage assessment and restoration protocol development has established new industry benchmarks for efficiency and effectiveness. By integrating predictive analytics with hands-on expertise, Fifth Ward Restoration delivers precision-targeted solutions that minimize property damage impact while maximizing recovery outcomes. Our commitment to sustainable restoration practices and eco-friendly remediation techniques positions us at the forefront of responsible industry leadership. As Houston's climate patterns continue to evolve, Fifth Ward Restoration remains dedicated to advancing the science of property recovery and environmental stabilization. Our investment in continuous team education, cutting-edge equipment, and research-based methodologies ensures we're not just responding to industry changes – we're driving them. Through strategic implementation of smart restoration technologies and proactive damage prevention strategies, we're shaping the future of property restoration services.

The best ever company. It was a horrible, rainy, Friday night at 5 pm traffic when we called them…read morefor help. My neighbor was caring for our dogs in my absence. They discovered a toilet water line had broken flooding our entire home under 3 inches of water. I called DRY MORE and they came out quickly. They were very professional. They knew what to do to dry out our home. They were our knights in shining armor when they drove up in their yellow truck. DRY MORE to the rescue. After extracting as much water as possible, they carefully positioned numerous fans to help take out the moisture. They removed baseboards and put drain holes in the lower drywall to allow the fans access to water that could cause mold if not properly dried out. They told us exactly what steps our insurance company required for them to take to insure our home was restored properly. They monitored the moisture levels over the next few days until the levels were good enough to remove the fans. They filed the claim with our insurance company. No money was exchanged that night. My home is well on it's way to recovery thanks to the honest, caring folks at DRY MORE. Linda E The Woodlands, Tx.

This company was prompt, knowledgeable, very professional and did an outstanding job! I highly…read morerecommend them to anyone who needs their services! ~Michelle