Called to buy a speed queen. 2 times the salesperson was unable to tell me whether it was in…read moreinventory, ordered, or whether any would be coming in. 3rd time, my husband called and person who answered phone said someone " would call me back because evrryone was busy". Surprise... no one called back. So this business is so busy they don't care whether you buy from them or not. This is why it's hard to " buy local". As a business owner myself, I would never treat an inquiry as an " inconvenience". Not only did you lose the sale of 1 Speed Queen but we had intentions of buying more for our rentals.

I have an appointment scheduled so I'll be back to let you know with the kitchen and bathroom…read moreremodel we are having done

I have had great experiences at Setzers. I have bought 6 appliances from them. The whole team is…read moregreat and have had no issues if there is even a small blemish on delivery (actually sent back a range at direction of the sales person due to a minor manufacturing blemish). I went to Ferguson's down the street first and had a fine experience, but the service and prices are what made me go with Setzers. This past time I have been working with Scott Bissell. Scott did a great job informing me of my options and trouble shooting issues with my current appliances (even before I bought new ones). He has been extremely responsive to any questions I have and keeping me updated with delivery information and instruction on how to inspect the deliveries. He has made great recommendations on installers (he gave me options for price points and explained the benefits of each option). Would highly recommend buying from Setzers and working with Scott or Blake.

Ordered appliance last September and still not in. Came in 3 months later than promised. Then,…read morefind out sales rep ordered wrong one. Communication and follow up has been very poor. Still not resolved after 8 months.

The pump system in our previous dishwasher went out. So, joy of adulting joys, that meant looking…read morefor another dishwasher. We have five kids, so we decided to save some money we'd look at a few scratch & dent stores. First, this was one of the few of those stores that had a working website. I saw this same exact dishwasher being sold new at Lowe's for between $1400-$1500, so when I saw they were selling this one for under $700 I was honestly skeptical. Yet they confirmed no one had previously owned it! It was brand new, & Christian (ask for him, he's good) helped me wrap up, load it up, & I was on my way home with it. The whole transaction was smooth, quick, & Christian was helpful in answering the few questions I had. I highly recommend consider EZbuy Appliances for your next purchase!

DO NOT PURCHASE FROM THIS COMPANY!!!!!!!…read more I purchased an LG Dishwasher and did not know it did not have a heating element, and of course, the sales associate did not tell me that either when I made the purchase. I called LG repair out, thinking my dishwasher was not drying, and that is when I found out there was no heating element in the LG dishwasher. Called the store to see if I could do a refund, but they told me no because it was more than 48 hours since I purchased. I have only had the dishwasher for 5 days. The owner would not even speak to me over the phone.

A while ago, I purchased my entire kitchen from First Coast Supply. Stanley Kandor is the…read morepresident and he personally helped with pricing the appliances. The Thermador appliances are fantastic and the selection and help inside First Coast Supply's building was amazing. I recently went back to them for updated bathroom fixtures and faucets. Once again, they were fantastic. I score them all 5s.

I ordered my appliance package through salesperson Don. Was offered, in writing, the option of…read morereceiving a monetary refund or an extended warranty if I went with a current promotion. I chose the extended warranty as I had spent a great sum on the Wolf/Subzero package that included a total of 7 appliances. The extended warranty offer was the deciding factor as to why I purchased this particular package. The appliances came in staggered, with some taking well over a YEAR to arrive. Of course they blamed in on the manufacturer and Covid. Upon arrival and install, the installation "professionals" at First Coast Supply damaged my brand new custom cabinets. I had to have them repainted. Then, when it came time to ensure that I had indeed received my extended warranty, I learned that I did not have the extended warranty as agreed due to not "selecting" this and filling out some form. This was the first I heard of it and I certainly never received the form. First Coast supply had over a year to inform me of this and never did. First Coast Supply has essentially placed the blame on me and is refusing to do anything about the situation. Their response is "we cannot do anything about it." Some much for customer service. This is the second full kitchen appliance package I have purchased from First Coast Supply. I would highly recommend avoiding this business for any of your needs. They are happy to take your money and then when they make a mistake, they blame it on the customer and refuse to make it right. Don't make the same mistake that I did.

Great value on furniture. There isn't a huge selection, and it's mostly sofas, coffee tables, rugs,…read moreand bedroom. But that's a lot to get you started. Nice folks, as well. Ringing everything up did take quite a long time, for reasons that seemed to do with their system. I think they arrange delivery, but we were able to haul the stuff off ourselves.

Shoutout to Jim and team for being our local community heroes! They made moving to Jacksonville a…read morebetter experience! The options are vast and diverse. Prices and quality are very satisfying. There are manufacturer warranties and extended warranties available. We are looking forward to the comfortable rests, quality get togethers, and lots of movie watching! The staff is nice and welcoming. They are right there ready to ask you if they can help find anything particular, but then let you look around. I hate pressure sales and I did not get anything but helpful vibes from Jim. I really appreciated that. Financing is available for convenience and necessity. Lots of love to you all!!! Bravo!!

when I asked repairman what caused the problem on my dishwasher he replied he was the technician I…read morewas just woman and wouldn't understand.

We looked at this place to buy used appliances for our new home. Josh, was a great salesperson, and…read moreshowed us some of their products. They keep the store clean enough, and the appliances- I was told goes through a rigorous cleaning and testing process before it goes on their floor for sales. We ended up buying a really good LG washer-dryer set for a reasonable cost. They accept various methods of payment. We used Venmo, instead of cash, as we wanted to have some form of written transaction. We had scheduled our delivery for the second floor of the house, and were agreeable to pay whatever additional cost needed to take it to our second floor laundry room. They do not own the delivery service and just contract it out. Their company policies also, doesn't take accountability for any damage caused during installation. They have a 30 day warranty to repair any issues with your appliances. The reason for my 3 stars is issues with scheduling and delivery. But, the owner and Josh were very helpful and quick with resolving our issues. We ended up not taking the delivery because of those issues but our money was promptly returned in full. Recommend buying appliances from them if it works for you, but make sure you figure out everything with delivery and schedule.

I was in need of a refrigerator and happened to find this location by word of mouth. When I arrived…read moreI was greeted by Manny. He was friendly, knowledgeable, and helpful. He was patient as I scoured the store and made it a point to connect me with a company that would deliver and install my appliances the next day. I recommend this location and Manny.

American Freight is ok, but for what they are selling they are asking too much. We went in looking…read morefor all new kitchen appliances and they were not in that great of shape; some had a lot more than scratch and dents. The prices were just a few dollars less than Lowe's and Home Depot; which both offer free delivery and setup sans a few items that have contractor costs to install. We ended up leaving and go to Home Depot which had a super Memorial Day sale making brand new actually cheaper than these returned scratch and dents.