Excellent customer service! Had an issue with the oil change. I contacted Dean Arbour and they…read morepromptly contacted me and gave me a refund. Dean Arbour said they would address the issue. Mistakes happen, would use this business again.

My wife took her 2022 Ford Bronco in for service. Brakes/Oil Change. They informed her that she…read moreneeded a 60,000 mile transmission service for $270. I thought that was strange for only 60K miles. When I called and asked what the factory recommended they informed me it was 150,000 miles. Definately took advantage of my wife's lack of car service knowledge. BUYER BEWARE!

We are very pleased with the service at this shop. Over the last 3 years they have been fantastic…read morefor everything we've needed. They are friendly and affordable.

They did a fantastic job on fixing the brakes and putting new tires and balancing on my vehicleread more

Honestly, honesty from the Service advisor. Integrity of the Service advisor. Customer service was…read morenot her forte.. when confronted after she lied to the sales person about her conversation with me, I called her back after finding out about her made up conversation, she over talked while I was talking to her, yelling at me and in essence, her poor communication skills ( should take some classes on responsibility and customer care ), no integrity and most of all, lying about our conversation and her demeanor. She gives a pretty poor representation of the service department. The sales person tried to make it better by providing a pick up of my vehicle, the drop off of a loaner and a return of of my vehicle after service. But..a dangerous issue was taken care of on warranty and the back tires that were ruined by the issue,, were not replaced, they supposedly were after only 1 yr old. So the experience of my $60,000 purchase of a new vehicle last year, which had a seriously dangerous issue, by the way, put me in a 6 foot ditch, and more than a few near misses of accidents on the expressway. All of this were within a year from purchase and still on warranty..was just short of a nightmare! To make a defense of poor customer service and ignorance by a service advisor is an understatement for sure. As I told the salesperson, I was informed i now needed 2 new back tires for the cost of $500, and would I like to have them installed from a service technician that day because of the issue. To make another complaint.. the sim card for the navigation system was removed at the test drive that day, my husband saw him do it but didnt know what he was doing, well that will be another $30, thank you very much. They checked out the hands free phone application instead of the stated navigation app issue.I can take my vehicle to any Buick dealer for maintenance and vehicle performance issues and will do that from now on. If this helps someone to know what they might experience at this dealership, it helps me to digest this maddening, disappointing experience this past week. All because I called to let them know I'd be less than 30 minutes late for my appt that day... to see if that was OK. I was being respectful. I have no further trust for Richardson Chevrolet in Standish, MI, KG.

The guy to service, that's what's very rude to me. But the next time I came, the blade was very…read moreearly, very nice

The men here have always worked on my car and have been very honest and fair. They do very good…read morework. This time they went beyond. They worked for two days making sure my car wasn't over heating and since they couldn't find any thing wrong they didn't charge me a dime even though they searched for 2 days. Thank you guys! This world needs people like you all! Thanks again!

They don't know shit. Don't even go for electrical problems. I figured it out online. New battery!…read moreReally! DRL module... really! I just unplugged it. Charged me $800. dollars for breaks. Didn't fix the electric problems. I only needed front breaks done. Small car, back breaks are pointless. Didn't even replace my battery. How sad.

We have had work done not once but twice at Chuck's,both time fast and great service. First time…read moretruck went down on the way back home,fixed the next day. Great service and friendly people. THANKS

I directly heard them charge the little old lady behind me $50 for a windshield wiper and the woman…read morein front of me was told her battery would be $150. She said she was quoted $95. I went in there for one an alignment and they told me a bunch of other things were wrong and then wanted to charge me $25 for a "diganosis" but they spent 2 minutes with my car to wobble the tires and did absolutely nothing! What a scam!

I Broke down on I-75 on my way up north. My insurance company called a tow and suggetsted i take my…read morecar to Modern Performance. It was the closest shop outside of a dealership. Long story short he charged me $305 to replace the mass-air-flow sensor. I agreed to the price before I knew how little work it takes to fix it. To replace the sensor it takes about 20 minutes. The part priced out at $145. He charged me $194 for the part and 1 1/2 of labor. He completely ripped me off. When i called him out on it, he had nothing to say. If you're from out of town, I would not take my car there.

I took my vehicle in and had it tuned up. Honest owner, told me what my options were and fixed the…read morecar to my standards. Would recommend to anyone.

Horrible customer service. Offers financing but when trying to negotiate terms, they'll just quit…read morereplying. No want to make money. Whoever runs the Facebook page is either extremely lazy, or doesn't care about making the business money. Complete lack of customer service.

Had a mechanical failure happening in my vehicle that was ripping cords out of my tires. Had this…read morehappen to me 30 miles north of home, that left me stranded. As soon as they received the dispatch from my roadside assistance, they were calling to make sure I was safe and understood they were coming for me. They were even kind enough to allow me to ride with them to the drop-off location. Thank you for the kindness shown to me in my time of need.

The only one I call in 53 yrs nice fast helpful inexpensive call chadread more

Absolutely amazing service. Travelled from Ann Arbor and had some oil issues; HD Towing came right…read moreaway! The guys were so accommodating and friendly! Call them for any trouble you might have.