in the process of selling my house caster determined I needed an upgrade to my well. Never had any…read moreprevious issues with the well. but They are supposed to be experts, right? So at a cost of 4500$ they installed a bunch of equipment. shortly After the sale went thru. The new owners had this equipment removed and received a substantial credit for the removed equipment. I had to finance the upgrade and I am still paying for it.

After speaking with Robbin Castor first, he told me he was busy but he would come down at the end…read moreof the week, But he didn't show up. I called him the next week to find out if he was coming and he told me to leave my number on his business Phone, still no call. So we tried several times and left a message at least 5 times and he refused to call back. One would think that if he didn't want the job he would at least be honest and say I'm too busy and cant do it. Not just ignore a customer. As far as I'm concerned that's a man that just doesn't care and he will never get a good recommendation from me. I give him a 0 rating but I this rating system won't let me Bernie

I called Chuck at Ferris Pumps to do a Water Flow Test and a Water Quality Test. He came out the…read morevery next morning and did the flow test. He was very professional, polite and very courteous. I needed these tests done because I'm selling my home and needed then for the closing. He gave suggestions to improve the water productivity and also offered to have the buyer call him with any questions they may have. The Buyers did end up calling Chuck at Ferris Pumps and he answered all the Buyer's questions and resolved any future issues that may arise. Chuck was amazing and I recommend him to anyone who has well, pump, purification issues or just needs Water Testing done. Chuck has been doing this a long time and has great knowledge of well systems. Thank you Chuck for the time and efforts you put in to my job. You are truly appreciated! N. H-B.

From the owner: Since 1992, our pump service professionals have helped residential, commercial, and industrial…read morecustomers throughout the area. Don't forget to ask about our protection plan when you call us for our pump services. We'll assist you in every way we can w

Peru N.Y. I had a good experience from the customer service…read more in communicating and booking To Austin, & Dylan showing up at the house to work on the well. They were professional, helpful, & hardworking Young men. They kept working till the job was finished. Thank you

As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

I would not recommend hiring this particular drilling company! I paid a $2000 deposit before…read moreclosing on my house. He didn't drill until 4 months after he said he would. After the drilling was done I was left with not one but two drilling trucks in my yard for another 6 months and now a year and a half later he has not come back to cap off my "unsuccessful" drilled well which remains an open hole in my yard with a bucket on top of it! I have tried to contact him many times and am given a story as to what is going on and an unkept promise of getting over here to finish this project! So end of story we both lost money due to his many trips over not completely the job and I'm left with a torn up lawn and a hole in my yard that still needs to be capped off! I am not saying he isn't a nice guy, just does not complete a job and doesn't follow up to his word!!!

My wife and I contracted with O'Rourke Groundwater Developing, and were pleased with the end…read moreresults. Specifically, our property is relatively high and posed some obstacles early on, however their skills, perseverance, and overall methodology in meeting the challenges at hand, produced a beautiful well. Therefore, it is with sincere gratitude and without reservation, I post this review. Sincerely, Brian Jude Loiacono

The owners are great. We've used them for fracking and for other things. They came out on…read morethanksgiving one time to help us with our pump. Couldn't say enough good things about this company I would recommend this company to anyone that is looking to have anything done with their well!

Fixed us up when we came home to no water, very trustworthy and knowledgeable and reasonable priced.read more

From the owner: Keller's Well Drilling is a small water well, pipe line & a drilling services company in Watertown,…read moreNY, since 1969. We are a family business with more than 40 years of experience in residential, commercial, and industrial service. Feel free to call us today for more specific information. We are looking forward to serving you.

Our well pump failed in the midst of the "cold snap" of 2026. We had been advised during an earlier…read moreappointment that we should not prematurely change the pump. When it failed, they would respond right away. Today, a few minutes after detecting the failure, we called Shutes. Within an hour the technicians were on their way, and the replacement was completed in a few hours. They were polite, loved our dog, and prepared a legible, clear invoice. We highly recommend them. Very pleased.

Our well pump gave up this week and we called Shutes. They were on site in a matter of hours…read more Gavin Warren did a fantastic job of troubleshooting, pump removal/replacement, and most importantly VERIFIED proper operation before leaving. This meant more work/time for him and extra adjustments to get it working right but he stayed with it to the end. Wish all contractors and trades had the level of professionalism Gavin displayed!