I rate this location one star because I receive rude customer service from one of the employees located in the Clarksburg, outlets.
I went to this location with a purpose to find booties. I always start with Steve Madden, because it's one of my top brands. Sadly, the specific booties I wanted (Edit-leather) were only available online. When I asked for help, I was not able to get the name of the woman but I asked if I can have her help ordering them online from the store. She told me "You can go online for yourselve, it's the same thing.." I felt awkward with her response. I have never experience customer service to this level of rudeness. Never did I have a problem ordering from the Steve Madden store located in Bethesda-Montgomery mall. I question why She had me feeling as if she did not want to help me! Unfortunately, I did not like how I was spoken to so I left to find booties similar to "EDIT" elsewhere, which in this case I did! If this helps I advice she should be spoken to for your store lost a customer and money. read more