Customer service here is unlike any other retailer at the outlet. The employees are professional,…read morepersonable and have a plethora of knowledge as it relates to the product selection. For an indecisive shopper like myself they were patient and very helpful with a Christmas gift selection!

I had a Wonderful Experience while shopping at this Clarksburg, MD Bally Store!! I usually just…read morebrowse through Bally stores because the Price's seem a little Much for me. Yesterday I found a fabulous Bally Sales Associate Mr. Cruz! Mr Cruz was professional, courteous and knowledgeable about all of the products. Mr Cruz made my first Bally Purchase a lasting impression. I will definitely purchase again from Bally! Keep up the outstanding customer service!

Express is good for holiday outfits, however without their sales their clothes are outrageous…read moreexpensive and not the best quality. There's no way I'll pay full price. They have a nice reward program. Rewards on your birthday and other stuff. Friendly staff. Quick to get you in and out. Clean fitting room. Teachers get an extra 5% off. Hey every little discount helps. I bought some cute crop top, and accessories only cuz I had express rewards.

Service is excellent. Selection is set o so. They are adding new space and maybe they will give us…read moremore choices. Value is beyond measure

Great selection of mens, women's and kids shoes. Wide range of wide styles for men and women,…read morehelpful staff that will help you find your size or order if they do not have it and ship to your home for free.

I see many things more than 50%off. Also lots of clothes at clearance. And long line for only two…read morecashiers. Variety: Accessories, clothes, shoes,... for adults. Parking: Free.

This is more of a review for the customer service I received today from Noah, the manager on duty,…read moreand not on the clothes. I shop here often as I live close by, and they have a good selection of clothing, but someone should train Noah on service- especially if he will be left as the acting manager on duty. I now call him "Mr. Unfortunately we cannot do that." I was shopping and liked a red shirt, however, the smallest size on the rack was S. I'm an XS. Upon paying for the items I wanted, I noticed that the mannequin was wearing the last red XS. I asked the pleasant lady who was checking me out if I could take it and she said she would ask her manager-Noah. Noah said he could not give me the shirt on the mannequin because they are doing inventory. He said any other time it would be ok, but not today. (His story changed later on that inventory was not today, but before the weekend). So I said ok, can I leave my name and reserve the red shirt for when "inventory" is done? & he responded "Unfortunately, I cannot do that." That's when I got upset and had to say something... I asked if he could call a proper manager, but "unfortunately, they don't do that." I explained to him that I always come here and have items reserved, and it's totally fine, and the staff usually has it for me when I come back. We got into an argument with him eventually agreeing to get my name so he can call when I can pick up the shirt. I usually have no problem with this store, and it's usually so easy to reserve items, but Noah is either lazy, full of excuses, or just should not be an acting manager until he is trained with customer service. Normally I wouldn't come back upon experiencing this kind of service, but I like banana rep clothing and I live in the area!!! Such a bummer considering it was a slow weekday. I almost left without my items, but I spent too much time in there not to. Bummed customer!

I went here around Mothers Day. I was definitely profiled and followed around. It was only two…read morestaff members that I saw one black women and one Hispanic man. It was disappointing, so from that experience I wouldn't recommend.

Aida at Marc Jacobs!! Wow.. She is the BEST. I have been shopping at the outlets for years and have…read morenever received such great customer service. The outlets has a lot of luxury brand stores, but nobody treats you better than Aida! This shop is a gem- great premium quality bags, low prices, and a luxury shopping experience. Go here! The only place I'll buy my handbags from now on.

I went in to get two pairs of Hiking shoes that I found at DSW website. they were discounted…read moreonline. I was told that DSW can Match thier own sales prices in Store. I pickd out the shoes and showed the Store manager a screenshot of Thier Website discounted price. The Manager proceed to question if the shoes are the same ones online and also tell me that he did not believe I took the screenshot recently. At no time did he ask me to wait while he verified thier OWN website discount. I have never encountered disgusting service like this for years, and walked out. I dont think DSW select their managers with any focus on customer care. Disgusted to say the least

Ok, so I take back most of the bad things I said about this store. It took about two years, but I…read moreseriously scored here during my last visit. I found a really cute pair of tan suede Tahari boots and another pair of peep toe leather boots, both on clearance. That's the most I've found in the two years that I lived near this store, so I decided to keep digging and see how far my newfound luck would take me. Long story short, I left with 5 pairs of beautiful boots, adding a pair of knee-high blue velvet, a pair of green suede, and a pair of grey suede ankle boots to my haul. There was also a crazy sale going on (I think it was an extra 25% off all boots). I also had a few gift cards with a couple of dollars left on them. All told, I spent less than $200 on 5 pairs of fabulous boots. What's really crazy is the $324 that I saved... SAVED!! Unreal! That's what I call a score.

Short story -- Great service if you are making a purchase. Total opposite service if you are making…read morea return. Long story -- So, I was at the Ecco store at the Clarksburg Premium Outlet mall to make some shoe purchase. I bought 3 pairs from them because they had their usual deal of "Buy 1, Get 2nd one for 40% off" deal, so I though that's a good deal. A couple of days later, on Ecco's own website, they were offering 40% off from the total, so I decided to buy 3 pairs from there because that was going to save me some extra. A week after my original in-store purchase I went back to the Clarksburg Ecco store to return those previously purchased 3 pairs. The sales rep there, an older gentlemen with long gray hair, was visibly displeased when he heard that I want to return the items. When I told him that I got a better deal off Ecco's website, he responded in a snobbish tone, and I quote "Next time you should check the website before you buy from here". I am sorry, I did not know that was the requirement of the store that I should do my shopping around BEFORE I come to buy from him. So, I grabbed my phone to get the email receipt of my online purchase, and he goes "You don't have to show me the proof", to which I responded, "No, you must see now". Of course he didn't. Now before any of the readers assume that I returned those shoes after wearing them for a week, let me clarify that I didn't even try them after purchase. Two of the three shoes still had the laces tied the way they were from the store. I know my shoe size and I know Ecco shoes fitment, so I never bother trying them on if I like them and buy them. I have been wearing Ecco shoes for almost 10 years now without any fitment issues. I was wondering why both of the days the store was nearly empty. I guess if you have a snobbish sales rep, people will think twice before coming in. As for my future purchases, I think I will stick with Ecco online store for a better pricing and better customer service. If you do go to the store, specially for a return, avoid the gray haired gentleman, because he seems to have some attitude problem. *** Posted on other review sites as well ***

Manager in store said that I can use golf shoes for road and for ground, I bought it, trying to…read morewalk on the asphalt road for 2 minutes, it was clicking and uncomfortable, so I decided to return it. Store manager refused to give me full refund because it was worn. Shoes looks absolutely new and don't used. Very good brand, high quality products and very poor and non professional service in store!