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    Steve Whaley - State Farm Insurance Agent

    2.6 (5 reviews)
    Open 9:00 am - 5:00 pm

    Services - Steve Whaley - State Farm Insurance Agent

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    The team ar Bridge First has provided my insurance service for many years. They are always there to…read moreanswer my questions, and they have saved me tons of money. If you are looking for the best insurance rates with a real person to look out for you, you should contact Bridge First Insurance.

    I strongly do not recommend Bridge First Insurance. My experience with them has been frustrating,…read morecostly, and revealing of serious gaps in their knowledge and customer care. I had an SR22 filing, a legal requirement that only the insurance company can see--not the customer. In June 2025, I sold my car and canceled the title. I then asked Bridge First to cancel my insurance. They did so without warning me that canceling an active SR22 policy would lead to automatic suspension of my driver's license. The cancellation was processed by Jessica, with no mention of the SR22, no questions asked, and no warning. A simple reminder would have saved me from losing my license, paying $175 in fees, and going through the stress of reinstating my driving privileges. When I called to understand what went wrong, I spoke with Wade, who was dismissive and unhelpful. Instead of assisting, he said it wasn't their responsibility to check my file or remind me about the SR22. Worse, he tried to shift the blame to Progressive, insisting that they--not Bridge First--should have warned me. He also claimed he couldn't discuss the SR22 further unless I showed it to him or got it from the DMV--a clear sign he doesn't understand that SR22 filings are only visible to insurance providers, not consumers. As a result, I wasted another hour on hold with the DMV, only to confirm what Bridge First should have known all along. This is unacceptable. Bridge First Insurance acts as if they are only here to sell policies--not to support or protect their customers. They take no responsibility when things go wrong, and their staff clearly lack basic knowledge about what they're selling. They also refused to continue communication, leaving me to clean up the mess alone. If you're looking for a company that understands insurance and values its customers, look elsewhere. Bridge First will not stand by your side, and their negligence will cost you time, money, and unnecessary stress. They do not deserve the ratings they currently have.

    Browns Insurance Agency - Brown's Insurance Agency was thrilled that the Washington Nationals went to (and subsequently won) the World Series!

    Browns Insurance Agency

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    I want to send a huge shout out to Pam Posey! She was super helpful when I was shopping around for…read moreCommercial Property and Liability insurance for my business. She responded quickly and made the process very easy. I obtained coverage in a few days. EnrichKids Academy is very grateful for your assistance. The coverage and premium was also better than what I had before. As a new small business, this was a plus. Thank you Brown's Insurance Agency! Keep hiring awesome agents like Pam!

    You may think that anyone who actively elects to sit basking in smog and heat on 95 traffic in 100%…read morehumidity on a 2-wheeled death contraption that itself is radiating heat comparable to the surface of the sun may not be the soundest person to get insurance advice from, but here goes. I'd recently decided to get into motorcycles and like anyone who impulsively buys anything, I really hadn't considered the cost to insure said motorcycle. My quick "click or call" to a popular insurance company who shall go unnamed (but uses the voice of Jim Halpert from the Office to shout its tag line on cable tv) yielded results that were less than appealing - which is to say, the cost to insure the bike was going to be more than the cost of owning the bike. So now what - do I sell my mid-life-crisis-on-a-kickstand or fork out double the monthly payment of the bike to just be able to ride the thing (HOV may be free for bikes, but this was hardly a money-making venture). I had recently run into Nathan Klotz at a Panera where he unsuspecting became trapped in my "21-questions" version of insurance interrogation. "Can I get insurance on a bike that doesn't require my left arm as payment?" "Can I still bundle a bike and auto?" "Can you buy this bike from me - I've clearly made a mistake." All worries were laid to rest with his answer. "Listen Heather. Send me your current coverage. I'll see what I can do - no pressure. If we can help you get it cheaper, we'll do it. But I also want you to have the right coverage." I'm pretty sure Nathan is the 8th Avenger because frankly, he saved the day (and probably defeated Thanos). Not only was he able to find affordable coverage for the bike (bikes - this entire story ends up snowballing into more bikes, yes, I know, what?), he was able to beat my coverage for renters and auto to boot AND since this wasn't done with a robot online, he wrote the policies to have my best interests in mind (finally, someone looking out for my best interests because I'm certainly not). My boyfriend ended up getting bit by the bike bug too and Nathan once again was able to get the best coverage at the best price - he switched over auto as well. Long story short - Brown's Insurance Agency Inc. saved the summer, insured the bikes, and now I get to have helmet hair all the time - but with the money I saved, I'm able to fork over some cool hard cash for some much needed leave-in conditioner. Thanks, Nathan and thanks Browns!

    Steve Whaley - State Farm Insurance Agent - homeinsurance - Updated July 2026

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