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    Steven Alfaro Insurance

    5.0 (1 review)
    Open 9:30 am - 6:00 pm

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    8 years ago

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    Vios Insurance Services

    Vios Insurance Services

    (28 reviews)

    Van Nuys

    I tried obtaining an auto insurance quote from Vios over the last 2-3 weeks and unfortunately my…read moreexperience did not match the positive reviews I read beforehand. I first spoke with Josh about two weeks ago and never received a callback. When I followed up, I was told they could not quote me until closer to my renewal date, which is the 19th of this month. I then spoke with Jose, who stated he was the manager, and he assured me he would have a quote for me by Monday even though it was still a little early. Monday came and went with no communication. Yesterday, May 12th, I called again and spoke with Josh, who once again told me I would receive a callback. Today, May 13th, after still hearing nothing, I called back yet again. Josh blamed the delay on Jose, saying Jose was supposed to call me. Jose eventually called, made excuses, and again stated he still could not provide a quote even though my renewal is only days away. When I asked to speak with a supervisor, Jose stated he was the supervisor. I then asked who his supervisor was, and he said someone named Val, but told me they did not want to speak with me directly and that I could email Jose and he would forward it. I was planning on bringing over three policies, and the only reason I continued pursuing this was because of the strong reviews I had seen online. Unfortunately, the level of communication and customer service I experienced did not reflect those reviews at all. I understand businesses get busy, but my time is just as valuable as theirs. In the end, I will be taking my business elsewhere, which is unfortunate because I truly tried to be patient and understanding throughout the process.

    The agent I talked to over the phone was kind, friendly and extremely helpful. I was a mess…read morestressing out on what to do to get everything completed for my car asap. I decided to go in office to complete my transaction. My rep gave me a real reason to finally calm myself and know that I am getting this done. I'm so happy that I'm Takeing them lunch to thank them.

    Steven Alfaro Insurance - insurance - Updated June 2026

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