Dr. Kaplan is an outstanding dentist, and his staff is wonderful. I wholeheartedly recommend them.

Dr. Steven Kaplan fits the title: "Compassionate Endodontist"! Thank you Dr. Kaplan for your exquisite care when I needed it most!

I was very disappointed with my experience trying to schedule a consultation with Compassionate Endodontics. On August 31, I called around 9:00 a.m. and spoke with Kelsey. She was extremely helpful, knowledgeable, and professional. I explained that I wanted a consultation with Dr. Sara Kim to have several teeth evaluated because I was experiencing sensitivity. I told her that I have Blue Cross Blue Shield FEP Dental PPO and that I found Dr. Kim listed in my insurance directory as a preferred provider. Kelsey was familiar with FEP and told me she would call me back to schedule. She did call me back that same day, but unfortunately I was on the train and couldn't answer. She left me a message. When I called back the next day, Kelsey wasn't available, and that's when the experience became very frustrating. I spoke with several different staff members, was repeatedly placed on hold for long periods, and had to call back multiple times. Eventually, someone asked for my insurance information and told me they needed to verify whether the office accepted my plan. I called again the following day and was told they had been too busy to verify my insurance. I was then asked to text pictures of my insurance information, which I did. On September 4, I finally received another call, but I was told they still couldn't verify my insurance and was asked again for information I had already provided. At that point, after several days of calling and waiting just to schedule a consultation, I told them to forget about the appointment. I specifically wanted to see Dr. Kim because of her excellent reviews, and she was listed as a preferred provider in my BCBS FEP Dental directory. Unfortunately, I never even got the opportunity to see her because of the scheduling and insurance-verification process. I want to be clear that this review is not about Dr. Kim's care because I never saw her. Kelsey was excellent and deserves recognition. My disappointment is with the rest of the scheduling experience. It should not take several days, repeated phone calls, long holds, and multiple requests for the same insurance information simply to schedule a consultation. read more

Because of an accident, I had a root canal on a front tooth with Dr. Kim. The procedure went smoothly. She was very thorough and considerate, explaining every step to me, which made me feel very reassured. She also assisted with filing a dental accident care claim to my medical insurance. I highly recommend her! The whole office is clean and modern. read more

Drs. Mansdorf and Kaplan handled a complicated root canal with great care, and the outcome was very successful. Their support team is also excellent in every respect. I wholeheartedly recommend Compassionate Endodontists. It's an outstanding dental practice. read more

Dr. Kaplan and his team provide outstanding patient care. The office staff is consistently kind, professional, and respectful. When I experienced significant tooth pain, Dr. Kaplan and his team delivered expert treatment, performing a root canal that was far more comfortable than I ever expected. I experienced virtually no pain afterward, and the entire process was seamless from start to finish. I highly recommend Dr. Kaplan and his office for anyone in need of endodontic care. read more

In an emergency, he took extra care to make sure that the whole tooth could be preserved. And telephone follow ups went above and beyond. An excellent experience. Dr. Kaplan is a master at his craft. read more

I had a very good experience with Dr. Sara Kim and Compassionate Endodontics recently. The office was organized, and the front desk staff was polite. Dr. Kim tried to give me the best information she could about my tooth situation and came across as helpful and kind. I would recommend this office if you need a root canal or something similar. read more

My regular dentist referred me to Compassionate Endodontics for a problem with a prior root canal and crown that was too hard to handle. From the second i walked in, everyone went out of their way to make me feel comfortable. The assistant asked what music i would like to play. I was nervous about the procedure, so i said anything. She chose jazz, which was good. Just before the procedure feeling more comfortable, i chose 80 and 90's alternative. The selection was great, and had a relaxing energy during the procedure. My endodontist was Dr. Mansdorf. She had to drill though roots that were not taken care of during a prior procedure. During the procedure, i smelt the terrible stench of infection draining from the tooth being worked on. The endodontist and assistant did not flinch. They continued to work on the problem. They gave me a local anesthetic. After the initial pinch, they performed the first part of a surprisingly painless root canal. I usually feel pain even during a regular dental procedure. I was so comfortable. I even caught myself twice snoring while the procedure was being conducted. I have a visit or 2 to finish the procedure. This first part was excellent. read more

The first time I saw an endodontist here, Dr. Sara Kim performed a me a very well-executed root canal. My dentist later referred me to Compassionate Endodontists again for a root canal, but Sara told me it didn't require root canal, so she just charged me for the rather large consulting fee, and I paid my dentist the big bucks for capping the tooth. My dentist again referred me to Compassionate Endodontists. When I learned that I required root canal on the same tooth and would have to pay both the Dentist and Compassionate Endondontists to perform the root canal and cap it, respectively, I walked out. I will not pay any dentist and/or endodontist twice for the same tooth. This is not on Dr. Kim, mind you, as she told me that the is the practices policy. I will find another dentist and/or endodontist to perform the root canal. read more

I needed 2 root canals in one mouth and this practice was amazing! Plus open on Sundays!

Dr. Kaplan did a great job enabling me to keep an upper right rear tooth by performing a very delicate root canal, and partly for that reason my regular dentist was able to just remove and old filling in that tooth and apply a new one - saving me something like 4K for a crown. Kaplan isn't cheap, but his work is excellent (he's done for me twice now) and he saw and worked on me me immediately each time my regular dentist reached out to him. read more

Dr Kaplan is a awesome endodontist. He is very pleasant, patient and funny. He performed a root canal on me with very short notice due to pain and I was back to work the next day. I highly recommend Dr Kaplan and his services to any one, specifically those sensitive to any kind of dental pain. read more

They are awesome! Seems strange to be saying this about a practice that does root canals for a living, but Dr Kaplan and his team did an incredible job. They were focused, super organized, efficient. The Dr followed up multiple times to make sure my post procedure recovery was going well. read more

I had to have a very old root canal redone recently, and my first choice was to see Dr. Kaplan. Based on my visits with him years ago, I knew I'd be in great hands, and it was that way once again. He's on top of his game and I wouldn't hesitate to recommend him to anyone looking for a great endodontist. The front office personnel are also extremely kind and efficient. read more

One of the most bizarre experiences I've ever encountered at a dentist or doctors office. They are the complete opposite of compassionate as I was told, I had to be hurt to be helped, which is actually not true at all. I had another endodontist tap and blow air all my teeth, but the tooth and question and use a thing called deductible reasoning. I don't believe their reviews are real. The fact that they've named their practice "compassionate" is just kind of strange in itself because people who are kind don't run around, saying they're kind these people were not compassionate with me at all. read more

Positive - Dr. Kaplan! Hands down this was the best dental experience ever. I desperately needed a root canal and I'm that weird patient that feels everything and nothing "numbs" the pain. Dr. Kaplan was very patient with me (five shots of novocaine and laughing gas on high) and he was able to perform day one of a two day root canal. The doctor took his time. He used all the necessary equipment to ensure that he got to the root of the problem - pun definitely intended. Two weeks later, he effortlessly conducted the second part of the procedure. His assistants and support staff ensured that I had the best experience. Also he has the best assistants ever - one held my hand during the procedure and another ensured that I was seen and X-rays done before my appointment time. The doctor used top of the line equipment to ensure that he removed all decay! 6 months later his work is still amazing. If you need a root canal done - don't hesitate - he is the best! Negative - Doctor Kaplan referred me to a doctor who was to do my permanent crown. This doctor was the sweetest however, her work was not up to par. Look of the crown- the crown looks horrible. It looks like a fake tooth. There are no groves and it doesn't match my teeth color. additionally the tooth does not fit the root canal. The X-ray shows that there was a space in between the crown and the tooth that had the root canal and as a result I can essentially be in a situation where food becomes trapped under my teeth. Essentially, so the doctor, Dr. Kaplan referred me to was done poorly and must be redone. Another out of pocket cost (after paying this doctor). Price - he's expensive! I'm still paying for this root canal! Although he's expensive he's worth every single penny. If I ever have to have another root canal I'll come back to him. Take away - Doctor Kaplan is the best! If you need a root canal done from a competent and great doctor I highly recommend him. This doctor has the patience of Job and he does amazing work, I've had several root canals done by other dentist so I know what I'm talking about. However, find your own dentist or specialist who can do the crown. read more

I was referred to Dr. Kaplan by my regular dentist. It was very easy to schedule and get an appointment asap. His staff is courteous and truly wants to help you and make your experience as pleasant as possible. I appreciate that while they don't take my insurance, they submitted the reimbursement paperwork on my behalf and by doing so saved me ton of time. Dr. Kaplan himself is a rockstar. He is everything you want your dentist to be. I'm not the bravest patient so he was very accommodating and made me feel at ease. I loved his chair side manner - he is very delicate and gentle and won't let me get too anxious about the treatment going on. He got me out of pain and my tooth feels great and doesn't bother me anymore! If I ever need to get a root canal again - I will definitely return. read more

Dr. Kaplan is the best. He carefully and meticulously evaluated my teeth and determined I didn't need a root canal, despite another dentist telling me I did based on rushed evaluation. He is meticulous and explained his rational to me in a way that was easy to understand. read more

I was referred to Compassionate Endodontics. I had a pretty bad infection and required other related services. They were very patient with me and did a very through job (it doesn't hurt and indirectly cleared an inner ear infection). I was skittish about have my mouth open with a foreign object that can be used. They continued the work without it and patiently reminded me to open wider. They did so warmly and no frustration in their tone. They actually were exceptionally kind ensuring me that it was okay and to let them know if I needed a break. The additional factor is the office staff. Everyone was warm and welcoming. I was not made to wait except for once. It was a brief wait and the front staff explained why there was a delay. I highly recommend Compassionate Endodontics! read more

If you are searching for a high-skilled practitioner who is as ethical are they are experienced, look no further than Dr. Steven Kaplan. Had I failed to consult with Dr. Kaplan, I would have been financially responsible for the costs of both root canal therapy and, conceivably, an equally expensive dental crown. For some context, I saw Dr. Kaplan after first consulting with two other board-certified, highly-respected endodontists on the east side about pain in and around one of my molars. These two doctors advised that root canal therapy was medically indicated; and indeed, according to the first endodontist, I -- despite the fact I had thus far in my life developed zero cavities -- was not only apparently on the precipice of losing a tooth, but also, she claimed, might still lose the tooth notwithstanding the performance of a root canal that very same day. Naturally, this caused me a great deal of anxiety, in particular since, by this point, the molar in question had started referring pain to my left temporomandibular joint to the degree that I was rendered unable to open my mouth wide enough to undergo this ostensibly tooth-saving procedure (there were two false starts) In retrospect, this was a saving grace, for shortly afterwards, I consulted with a third endodontist who appeared more experienced in working with reduced openings: Dr. Steven Kaplan. And as it turned out, root canal therapy was not indicated. Dr. Kaplan was the first doctor to correctly attribute my tooth pain to sinusitis, and ultimately, in spite of my insistence he perform a root canal and reluctance to leave his office without having one (so shaken I was by the words of the first endo), Dr. Kaplan refused to perform a root canal. Given that the molar in question did display, inter alia, some demineralization, conceivably, in the context of my symptoms, it would have been so easy for Dr. Kaplan to justify root canal therapy and take my money, yet he did not. He spent 4x as much time with me than the previous endodontists did (so if there's a bit of a wait when you get to the office, trust that it is warranted, and that he does not, in the vein of many others, sacrifice patient care on the altar of profit maximization). Dr. Kaplan, moreover, was extremely kind to me throughout. Should I ever require root canal therapy in the future, he will be my first and only stop. I seldom, if ever, leave reviews-- that should serve as a testament to how STRONGLY I recommend Dr. Steven Kaplan. And though I did not ultimately undergo treatment, judging by the method by which Dr. Kaplan was able to visualize my leftmost molar, the tools at his disposal, and the fact that he apparently takes breaks when performing root canals in cases involving TMJ pain, it is quite clear he is better-equipped than most endos to treat TMD patients, pediatric patients, the elderly, or those with otherwise reduced openings (most endos, it appears, tend to rather liberally advertise themselves online as equipped to do so whether or not they in fact are). read more

What a Rockstar! Thanks to Dr. Kaplan my root canal experience was painless & not scary. I actually fell asleep in the chair for a couple of minutes. Astonishing. He also gave me a reduction in price from his regular fee which was as much a welcomed relief as being free from my tooth pain. It is nice to know that someone out there can be flexible. read more

Compassionate Endodontists New York/NYC - Dr. Kaplan at work. - Endodontists Near Me - New York, New York

Excellent doctor! As someone who has had a lot of dental work done and has had some horrendous doctors- it is such a pleasure to finally find someone who is attentive , honest, and extremely good at his job! If anyone is looking for a doctor who will check in with you after an appointment, who is always there if you have a dental emergency, and who will work with your timing for appointments then this is definitely the perfect doctor for you. read more

I had severe tooth pain for 5 days and finally went to see my dentist who took an x-ray and said that I had no cavities and said that I either needed a root canal or had a sinus infection. She prescribed antibiotics and sent me on my way after booking an appointment with the in-house endodontist for two weeks away. The pain was so bad the next day that I started googling for endodontists who would take my insurance and found Dr. Kaplan. Thank goodness! Pros: - Dr. Kaplan will see you the same day as you call and will do everything he can to get you out of pain as soon as possible. - Nice (and entertaining) staff - Plays music during the procedure (and asks you what you would like to hear) - Doesn't do everything in one visit to give your jaw a break - Works quickly and makes sure you are comfortable and in no pain (he will crack jokes and also tell you what he's doing if that helps for you) - His staff makes sure to utilize your insurance so that you pay as little as possible - Dr. Kaplan texted me and called me after I left after my initial procedure to see how I was feeling (I'm a crier, I can't help it) - Great location (at least for me, I live in Midtown) Cons: - The wait time can be long as Dr. Kaplan is trying to fit everyone is as soon as possible. The first time I went I waited for almost 2 hours. But then the second time I came on the wrong day and he fit me in. So it balances out I guess! I hope to never see him again just so I don't have to have another root canal but know if I do, I will definitely head back to Dr. Kaplan and his team. read more

Has been sent to Dr. Kaplan by my dentist due to the root canal emergency. Dr. Kaplan is super professional, very polite and nothing but nice as a person. Highly recommend. read more

I suspected that I needed a root canal re-treatment so after browsing dental options online, I ended up here! My consult revealed that I needed a root canal (not a re-treatment) so I got my second ever RC done right then and there. Dr. Han is AMAZING! She is the perfect blend of professional, interested, friendly, calm and compassionate. I HIGHLY recommend her!! Her dental assistant was great too, as were the receptionists! Dr. H is so good at her job that not only does she prep you for the procedure by explaining the process, but she managed to have me feeling so calm that I SLEPT THROUGH MY ROOT CANAL! I arrived on time for my 1pm appointment, but wasn't brought into the exam room until 126pm even though it took me less than 10 minutes to complete new patient paperwork. I was out at 315pm so had I been seen closer to the start of my appointment time I would have been back to my desk by 3pm which is what I planned for. I completely understand how appointments work so I'm not deducting any stars for that, just mentioning it for others who may be on a time crunch. Dr. Han was aware of my time crunch and was diligent about my procedure so I especially appreciate that. I honestly can't say enough great things about my experience with her! After writing my prescription she jotted down her cell number and told me to contact her with any questions or concerns. I have NEVER had a doctor do that! That's the care and service I've been looking for! My only wish is that she practiced general dentistry so I could see her for all of my dental needs! I have another appointment scheduled for next week and will update this review accordingly. Is it weird that I'm excited about returning to the dentist? =D read more

Dr. Kaplan is truly one of the most caring, professional, amazing dentists I have ever met. I have been his patient for almost 2 years now and wouldn't trust anyone else to perform a root canal on my teeth. I originally went to Dr. Kaplan for an emergency appointment as I was in a good deal of pain and my regular dentist felt the root canal was too complex for her. Dr. Kaplan got me out of pain quickly and followed up with me several times after the procedure to make sure I was feeling ok. I subsequently have needed 2 other root canals and he had performed those as well without any problems. He continues to follow up after each procedure and is always concerned if I am in any pain or discomfort. He even gives out his cell phone number should a problem arise and you can't get him in the office. If you are in need of a root canal and want to have the best experience possible- look no further than Dr. Kaplan. He and his staff will take great care of you! read more

We went to see Dr. Moosavi today for a consultation for my husband. I can not recommend him enough. From start to finish the whole appointment he was thorough, informative and compassionate. We really appreciated his honestly and willingness to answer all questions. read more

Dr. Kaplan is an excellent doctor. I needed an emergency root canal, he stayed late so he could see me immediately, he was gentle, straightforward, and efficient while working on my tooth, and then he was so kind and thorough about following up. But tbh he didn't really need to follow up bc he did such a good job that I didn't even need to take pain killers the day after my root canal, he'd just zapped the pain. crazytown. So grateful when bedside manner and quality of care link up like this. Their front office is organized and friendly and their covid precautions are thorough. Just a really good experience all around, I highly recommend Dr. Kaplan. read more

I had an amazing experience with Dr. Lisa Tran! It is so scary when I heard that I need a root canal. I was so worried about the pain and also the cost!!! My dentist referred me to do it at Compassionate Endodontics. The practice is very clean and pretty. The purple color really calms me down. With my insurance, they paired me with Dr. Tran. She talked me through the whole procedure and how much I need to pay before the procedure to put my mind to ease. Dr. Tran was very good, I did not feel pain during the procedure, and very minor pain after the procedure. The best thing is that Dr. Tran texted me personally the next day to check on me to see how I was and if I have any concerns. The best experience I had with medical professionals!!! I will definitely recommend anyone I know who needs a root canal to go see Dr. Tran. Best dentist/endodontist I ever have!!!! read more

I have been to Dr. Kaplan for 3 root canals. He is not only compassionate, he has excellent endodontic skills. I was never in pain, even after novcaine wore off. He followed up with a phone call after my office visits to ensure that everything was ok. I was also asked what music that I would like to hear during my visits!! An added bonus. I would recommend, without hesitation, Dr. Kaplan. read more

I am embarrassed to say that I do not remember the name of my dentist, but it was not Dr. Kaplan or Dr. Han. I was so terrified of getting my first root canal I could barely remember my own husband's name. However! I had NOTHING to be nervous about. I came in on a Saturday and the team here is amazing at what they do- from the front desk to the deep root canal. I was as numb as I needed to not feel a thing. I put in my earphones, listened to an audio book, and they were patient and calm with me the entire time. Honestly, once the shot was put in to numb my teeth, I didn't feel anything again. It was so easy. After the fact, I went to my usual dentist to get a crown on the tooth, and she kept noting how how well done my root canal was. Finally, I am self-employed so my mediocre insurance did not cover this at all. The office was willing to work with me and went above and beyond to make this as easy as possible. I will always recommend this office for a root canal and am so grateful I found them! read more

Read my review if you want to read that one review that helps you decide who to choose..He deserves every star from every review. (Im writing this review 8 hours after my root canal). Let me start by providing some brief context. My tooth has had a root canal (5 years ago but obviously a failed one), and 3 fillings in my lifetime, since i was 10 to my current ripe 33 years. My canals were calcified, i had had random jaw pain, swelling of my gums on the side of the affected tooth, and swelling of my preauricular lymph gland. Needless to say the tooth was also pretty infected. Before knowing all of this, i left a message on the phone number provided to book an apt online. Dr Kaplan called me himself at 9pm on a Saturday. Just that should be enough to differentiate him. I couldnt see him right away as i was traveling to San Francisco, but he listened to the history of the tooth, offered his thoughts, and said he would recommend someone in SF if needed. He kept in touch with me and when i got back offered me an appointment on a day he normally would not see patients (i wasn't aware of that until his assistant mentioned it during the procedure). My procedure started at 11am and finished at 3:30pm, Dr Kaplan is committed to getting the job done as good as possible, and as long as you are comfortable to be there. I'm incredibly grateful and blown away for that kind of care and attention. Dr Kaplan and his assistant make you feel very comfortable, I found myself laughing as if with my close friends. (SIDENOTE - who the hell gets the giggles when you're in a chair of anyone working on your teeth?!) He took his time so he could do the best job, as my canals were calcified and needed discovery. So i got scanned, and using incredible software he was able to calculate where to find my original canal passages and thus medicate/treat the infection. He called to follow up at 10pm tonight (he had asked when would be a good time to check in before i normally go to bed). Obviously, i don't know if my tooth will be salvaged yet, as it takes time for the medication to work etc, however i was so blown away by the whole experience with him that i had to write a review in the case someone was deciding, like i was, whether to go to someone without insurance or wait for insurance. Dr Kaplan is a rarity among medical professionals. When you read statements describing Doctors and their 'attention to detail' or 'level of care' in my experience 80% is BS, 19% they somewhat care, and then 1% would be Dr Kaplan. There it is, so don't over think this one. Thanks again for looking after me Dr Kaplan! read more

So.... crazy story. Less than 48 hours before our wedding my husband and I found ourselves in the hospital with him in major tooth pain and 1/2 of his face swollen 2X it's normal size. This was a Saturday evening and our wedding was early on a Monday of the holiday weekend. At about 1am (now Sunday morning) we found out from the ER docs that it was definitely his tooth and he was going to need an emergency root canal, but wait... it's a holiday weekend and the adjacent dental school (who they would have suggested do the procedure) was closed until Tues. after the holiday, so it was suggested to me that I better start googling for an emergency endodontist ASAP! (I still find it funny that the ER at a top hospital told me to do this...). That's when I happened upon Dr. Kaplan and boy am I thrilled to have called him. I must have left voicemails for about 5-7 different places and Dr. Kaplan is the ONLY doctor to call me back. I got one other quickly returned call from a messaging service saying their docs couldn't see us until Tues and later Sunday another call returned, but that was too late. Dr. Kaplan called me back at 3am and said to call back in the morning (presumably 9am when he opens) to confirm that he could in fact take my husband at 11am. I did call at 9 and we were there at 11! We ended up having to wait in the office for over and hour and my husband waited quite some time for every follow up appointment, but it's hard to really complain about that. Dr. Kaplan was responsive and professional. He know's his nitch with ER services and he provides them well. He was also very attentive with check-up calls post appointments. THANK YOU!! My husband was able to get his emergency root canal under 24hrs before our wedding and even though he was still swollen in pictures and had some residual pain, he was super happy he didn't wait until Tues. I was thrilled as well. While my husband honestly said that the procedure and follow ups didn't hurt much the overall price tag did hurt quite a bit. This is expected though for emergency services in NYC. All things considered paying a premium price was worth it since we didn't have to postpone our beautiful wedding. :) read more

I was in pain and needed to see someone fast. They were going to squeeze me in the next day, but due to my schedule I had to wait an extra day. They called me the next day to check how I was feeling! I was not a patient yet and they cared enough to check up. Dr. Kaplan was great. No root canal is fun but he made it tolerable. He was sensitive to any discomfort and tried to make me as comfortable as possible. My tooth had thin canals and an extra hidden canal making things more complex and required 2 visits, but there was no change in cost. I had to pay out of pocket, which I knew going in, and it was expensive for me, but I would do it again. Dr. Kaplan was great! read more

Compassionate describes Dr. Kaplan well. I would add professional, empathetic, accommodating, patient and funny. I drove in from PA for a complicated emergency root canal that was crying out for treatment, on Xmas Eve after 4pm! He saved me from a miserable holiday break, many, many thanks. Geoffrey P. read more

I don't know where to start. I woke up one day and my mouth was swollen and the next day it wasn't any better. Dr. Kaplan saw me right away and determined I needed an immediate root canal - the procedure was more or less painless considering what was actually going on in my mouth and he was considerate with the billing as I am in-between jobs and have no insurance. I also had to redo my follow up visit a few times and his staff was also pleasant to work with. I am really grateful to Dr. Kaplan - he was available, efficient, and painless - flexible with the follow up and didn't kill me with the billing. Five stars are not enough. read more

One of the worst medical experiences of my life. I have never spoken to a doctor who was so blatantly rude and disrespectful. He continually interrupted me to tell me I was wrong as I attempted to clarify the details that were misconstrued in my chart. I've consistently been a pleasant patient, but this doctor caused more harm to my day than the pain I was already in. read more

Dr. Kaplan is the Babe Ruth of Root Canals or shall I say Babe Root? I was petrified and also had a severe infection. Dr. Kaplan was not only kind and compassionate but he got the job done with ease. I was like magic. Afterward, he made sure I was pain free, calling me at home several times and even texting me. Plus he is so funny and his staff great. I hate to say I want more root canals BUT if I had Dr. Kaplan I wouldn't mind so much. THANK YOU! read more

When my dentist told me that I'd need a root canal, I wasn't sure what to expect. Luckily, Dr. Kaplan made it super easy! He could see me right away (I literally walked over from my dentist's office). The entire process was easy from beginning to end. He even called me after the appointment to make sure everything was going okay. Would definitely recommend. read more