I went to their office at 7650 E. Parham Road. I had excellent care there for physical therapy. I…read morewould definitely return there when these services are needed again. Devin and crew are incredibly capable and caring.

I am very disappointed in the surgical center on Schrader Road. I have a surgery scheduled for 7/17…read moreand received conflicting information. A written document from an RN and a pamphlet was mailed to me with instructions. Today, I receive a voicemail with very different instructions concerning the need for a driver and no food/drink after midnight. I am not having anesthesia so today's message contradicts what I was told to do my written instructions! I called around 12:30 and left a message for clarification. no call back and my surgery is tomorrow! Very disappointed in giving me contradicting info and for not calling me back! This is not my first issue with communication issues from OrthoVirginia. I have the utmost respect and confidence in my surgeons (back and hand) and if not for them, I would go elsewhere. Ridiculous!! I am not happy with the lack of communication.

-- Experienced orthopedic physician; very professional with outstanding clinical skills…read more-- Very personable and "down to earth"; talks to you, not at you -- Convenient locations -- Easy to contact and make appointments -- Beautiful facility with xray and physical therapy on site

Dr. Reyes treats has treated me and both of my children multiple times. Caring, compassionate,…read moretalks to the kids and asks them questions about their injury instead of only relying on parent input. Very thorough with all of us.

Three of my family members have gone to Dr. Reyes now for orthopedic problems and all of us have…read morefound him kind and competent.

I am 70 and in my 70 years they are the worst practice I have dealt with for anything in all my 70…read moreyears. Because I am old, even though I am extremely healthy and extremely active and a female they did not even consider my back problems, but sent me immediately to a pain doctor with no training in orthopedics. They are all about money. Right now I went to an appointment to get x-rays and they want me to make another appointment in order for them to tell me what the x-rays showed even though it is a simple matter that I understand very well of a change in the degree of my scoliosis. Very simple . They are beyond greedy and moneygrubbing. I was there a week ago and I have probably gotten half a dozen notifications about payment even though I have yet to get my results. They are extremely unprofessional and make no effort whatsoever to present themselves as having any professionalism at all. They are rude and callous. They don't answer the phones. They don't return calls. I would like to give them a score of zero and I tell everyone I know to run in the opposite direction away from ortho Virginia. They are horrible.

Very disappointed in the billing company that OrthoVA has newly contracted with, Cedar.com. We…read morehave had an established payment plan for 3 of our children, all requiring surgery, through ortho VA over the past 2 years. The new company will not honor those payments plans and the executive leadership at OrthoVA has refused to return phone calls. When I spoke with escalations, within the company, they said the only recourse we had was to let the account go to collections. The "manager" at Cedar.com was rude, disrespectful and refused to give any corporate information. Ortho VA was unable to provide any information as well regarding the new company. With so many other great options in the Richmond area, we will be moving on.

Dismissive, arrogant, couldn't be bothered. Need I say more? I have a lot of issues with my…read morespine, all documented and confirmed with X-rays and retired doctor's notes in my chart but Dr Crowl was not interested in treating me. I'm 72 and it felt like was wasting his time. I've had 2 spinal fusions already. Am I too old to treat? He's a surgeon and made it clear that's the only thing he does. Update your profile on OrthoVirginia's website and let people know you don't want to treat them, you only want to cut them!

I recently saw Dr. Crowl after being hospitalized for severe neck and spine pain that left me…read moretemporarily paralyzed on my right side. After an Xray and MRI he sat down with my husband and I and went through both pointing out the stenosis and other deterioration that was in my spine, specifically my neck. I have to be honest I am terrified of surgery to my spine, but after sitting with him and discussing options, the procedure of surgery and the prognosis if I didn't have the surgery he 100% won me over. He answered all our questions with honesty and integrity and was so thorough in his explanations that I feel I have hope in my journey forward. I have some trepidation about the surgery but not about him. My surgery is in a month and I know what to expect. Am I looking forward to it, well no, but also yes because I feel I am in more than capable hands.

First time going to a foot doctor, didn't know what to expect…read more Went in and out, super easy and convenient. Everyone here is straight to the point but listens to your needs. Doctor answered all my questions and provided me lots of care options in addition to realistic expectations on my injury. Highly recommend and would come back!

Excellent care. Doctors are great! Each time I go service is impeccable. They are the bestread more

Well, I was a patient there and it was wonderful. The main therapist that works with me was Sean…read moreand assisting sometimes was Erin. From my 1st appointment with Sean, I knew that I was in the right place. He was very focused and detailed in my PT plan. Every PT therapist is professional and compassionate indoing their job. It was sad that last Monday was my last appointment the insurance covered, Sean was Amazing. He gave me exercises and stretches to continue treatment on my own at home and the gym. Thank You Sean.

This place is not good - especially their horrible customer service in regards to having patients…read moregoing back and forth with insurance and the practice.