While the doctor is personable and pleasant her staff are incompetent and abominable I was very ill…read moreand the earliest appointment she offered the rude and condescending receptionist was late January 2025 we were in Late October . I had already been to emergency clinic in any event she hung up on me when I begged to see the doctor sooner then lied in my chart in Her notes that she had offered me an appointment ya right in 3 months I had to go for an emergency colonoscopy and endoscopy being a liver transplant patient I suggest if you want to be treated like a piece of meat go to a butcher shop

I want to preface my review by saying that my wife and I have been patients at the West End…read moreInternal Medicine practice for over 10 years and were happy with the practitioners there. However, during that time, we had our practitioners change four times due to them leaving the practice. Unfortunately, our latest provider recently left the practice and we have been told we cannot continue to be seen there as nobody is taking "new" patients. We do not consider ourselves to be new patients since we have been going there for the past decade or more. Now we are trying to find a new practitioner in the Richmond area (with little success) and that leaves us without medicine refills, etc. This is certainly no way to run a practice and it is extremely disappointing, to say the least.

I love this practice - I've had nothing but positive experiences there and with my great doctor!…read moreDr. Pong has been responsive and helpful as I've negotiated several health issues. He's a good listener and good at explaining things. The office staff is top rate, friendly and helpful. I esp. appreciate Kristy, Dr. Pong's nurse, she is what all nurses should strive to be. Excellent. I recommend Partner MD to everyone! And a few friends have joined us there. They love it too!

Use to be good. Just a number now. Can't get in to see doctors anymore. There is no quality…read morereferrals anymore just tell you to go emergency room. Pretty bad when you know more doctors than the physicians that need to be referring. Practice is only as good as the experience of the nurses that are hired. Been a customer since they opened in Richmond, Virgina. Seem to only be interested in executive physicals. That are redundant after the first one.

I've not had great experiences with this facility. The office staff has less than stellar customer…read moreservice over the phone and in person. I would describe their demeanor as surly even. When I had my files transferred from my previous out of state doctor, they claimed the files were never received - yet my previous doctor sent them twice. Finally, I had to coordinate between previous doctor and this office to tell them as the files were being faxed over. Absolutely ridiculous. After the files were finally sent over, I was sent for additional testing by the physician to another local doctor. 3 days ago, this other doctor sent over the testing results and I am being told YET again they have not received the files. I can understand how sure, maybe the first time from my out of state doctor the files got lost or maybe they didn't get sent when they said...but now it's TWO doctors and they've not received files that have been said they were sent. Inept! Dude, I am just trying to get a medically necessarily prescription refilled.

Leaving our primary care doctor of 20 years was a very difficult adjustment for my husband and me…read moreto make when we moved to Richmond in 2010. It took us a considerable time to find a practice that we could feel confident in. We found it at Primary Healthcare Associates. Dr. Popovich has been wonderful in taking charge of our health care needs and has referred us to excellent specialists when we required them. We feel connected, cared for, and love being able to access our test results on the My Chart internet site. The staff is wonderful. The nurses and the Physicians Assistant kind and very capable. This is a great place.

I have been a patient of Dr Hendrix for over 20 years and have been very pleased with his ability…read moreand the care I have received.

Came to Grove Avenue primary care the front desk, ladies are mean and gossipy, and are terrible at…read moretheir job. The care is laughable. My doctor literally told me I shouldn't be leaning on my antidepressants as a crutch. And I can never get in contact with anybody to set up an appointment. They always just send me to some old ass nurse voicemail and she never picks up and she's rude.

The office is located in a business center with plenty of parking. Inside, the office was…read morecomfortable and clean. The service, however, left more to be desired, especially from medical professionals. My check-in felt methodical and unfriendly. Then, it was lost in translation between the front desk and the medical staff. No one bothered to apologize for the extra 30 minute wait. While I was waiting, I overheard a patient saying she was there, by phone request, to sign a document. After receiving the same methodical, unfriendly service, she was told they couldn't find the document, but IF they found it, they would call her back. After she left, they made negative remarks about how it had been several days since they called and she was 'just now' coming into the office. Then, I heard the same person who was supposed to call when she found the document say she found it, IF the patient calls back. I wanted to yell "BUT YOU SAID YOU'D CALL HER!!" I also overheard several other phone calls regarding patient's issues. On my first visit, I overheard the medical staff chatting negatively, almost gossiping, about patients, too. Anyone heard of HIPAA? Once I was called back, I felt the friendliness and professionalism continued to be lacking. I feel that Dr. Habib did not do a good job of actually listening to me, but instead seemed to only pick out bits and pieces of what I was saying and proceeded to go off on a tangent, to the point that she offered a prescription for an antidepressant which was completely unrelated to my medical issue. We never even discussed my lab results (of which some tests were left off the lab order) which was WHY I WAS THERE, before she suggested I make an appointment with a specialist. I told her on my first visit, I no longer wanted to see a specialist, because they didn't focus on the whole person, i.e., why I made an appointment with Internal Medicine in the first place. I want to figure out how to get ALL the dominos in order, not just one of them. But, per usual, she didn't listen then either. When I mentioned I'd need a medication refill, she told me I'd be okay if I went a little while without meds until I could see the specialist. I felt the lab work and both appointments with this office were a complete waste of my time. IMHO, steer clear of this medical office. The patient is NOT the priority.

I came to have MOHs surgery. Dr. Padgett is a great doctor. She explains everything and has lots…read moreof experience. She one of only 5 doctors in Richmond with this speciality.

Dr. Sharma is by far the best physician I have EVER been a patient of. The level of care and…read moreattention to her patients is incredible! This is a physician that won't blindly accept a report from another physician on face value. If there is any reason for concern or outstanding questions, she will reach out directly and get to the bottom of what is really going on. She did this for me personally following multiple ER/hospital visits. Additionally, if you need to get in with a specialty physician, she will call around until she finds someone that will take you in right away versus waiting months! She saved me in so many ways! Both with my physical heath but also psychologically by ensuring I was getting the medical support I so desperately needed. Navigating the medical system is a nightmare unless you have Dr. Sharma on your side! While she has left this practice, I am determined to find her as I don't have confidence that any other physician can match the level of care she provides!

Healthcare and staffing has deteriorated over the years I have been there. Many years ago when I…read morestarted there with Dr Susan Scharf, the care and attention to detail was wonderful. There is no assistance offered by staff to transition to another practice. Very unprofessional way to run a practice

BEST EVER! It is comforting to know that my doctor and…read morestaff is always looking out for me, and that I can see her when I need to. The ultimate in medical care, and access to specialists that are the best of the best! Yes, there is a membership fee, but I am glad to pay for the assurance that my medical team is there for any health concerns that may arise. Highly recommend!

Dr. Lorena Harvey, wife of retired Dr. Kevin Harvey, has always been a very cautious and caring…read moredoctor. Doctors Lorena and Kevin Harvey opened Physicians of Family Medicine over twenty years ago, at their Oxbridge office. I do not know the exact year, but I have been a very satisfied patient for over twenty years. I have been extremely happy with her husband (Dr. Kevin) as my primary care provider for most of those years. When he retired, I was worried about getting another primary care physician and tried his replacement, Dr. Marshall. I was not happy with him and was told I might like Dr. Lorena better. The office staff was correct and I have been very happy with Dr. Lorena Harvey. She has seen me through many rough times and I have a great respect for her. I have a hard time scheduling appointments around my work schedule and they are always willing to work around my schedule to be sure I get the great service I desire and need. She works out of their Cloverhill office located at 13861 Hull Street Road, Midlothian VA. 23112. It is not exactly on Hull Street Road so I do not know how they got this exact address, but it is across from Food Lion and Burger King just off of Hull street next to Outback Steakhouse. Also, a quick note that if she does not have an appointment available when you need one, there are a number of other doctors in the office that may be able to fir you in their schedules, and their Oxbridge office is open on Saturdays for walk-ins, no appointment necessary. Again, I am extremely fortunate to have her as my Primary Care Physician. Steven "Randy" Brooks