Awesome doctor! Highly recommend!! Full service contacts, glasses eye mapping... mail order contacts

Dr. Pinard has been our family's optometrist for 3+ years. Dr. & staff are knowledgeable, easy going and friendly. Exams are thorough and never rushed. Highly recommend. read more

I went to several different eye doctors, before getting a good prescription by Dr Pinard. I appreciate that he takes his time with his patients and therefore may delay other patients. We would not think of going anywhere else. He does not accept my insurance, but I would rather pay and get a good exam. Originally, a co-worker recommended him because like me, she could never get a good exam. Too bad there are such poor reviews---as a healthcare professional, I realize some people feel appointments can always be on time, but that is not always the case. Lost appointments are the fault of the secretary, or scheduler, not the doctor. read more

Excellent experience all around. Exam was thorough, eye doctor friendly and brilliant, staff competent and professional. Bonus is that LensCrafters is right there and it's located in the mall (so if you have to wait, you can at least walk around). I did read the other posted review and I do agree that the wait times are a bit much. That being said, bring a book, an ipad or something to occupy your time and you'll be fine. I don't object to waiting 30 minutes to be seated at a restaurant and I certainly don't object to waiting for the eye doctor (which is only once every 2 years). read more

To hit the highlights of my 2 visits to this office: 1. The first time I went, they lost my appointment. My husband made the appointment the night before and I heard him do it. It was an emergency as my glasses fell into the oven and melted, so we needed a doctor asap. When he ended the call, he confirmed, "x time tomorrow night?" and they said yes. Despite this fact, they'd put my appointment time down as a different night in the computer. They fit us in, but it was still annoying and unprofessional. I hoped it was just a mistake, had my exam, and got some contacts. I had to wait for my exact prescription, however. 2. When my prescription came in, I had to see the doctor again. I was told it would only take about 5 minutes. I called and made an appointment for the next day at 4:30. As I started to leave the house, given what had happened on the first visit, I thought it might be smart to call to make sure they had my appointment time down right. They didn't! One time might be a mistake. Twice is an indication of incompetence and poor office practices. Well, the girl said they could still see me at 4:30, so I said ok and left the house. 3. When I got to the office, I put in the correct contact and waited. About 20-25 minutes past my appointment time, I was sent back to an exam room. In the exam room, I waited, and waited, and waited. I finally decided if the doctor didn't come in by 5:30--which would be one full hour past my appointment time--I was going to go outside and say something. Now, I hate confrontation. I really do. I tend to be passive aggressive, bottling things up inside and just grumbling under my breath. When I do confront strangers in public, because it is so hard for me, I also tend to go overboard. But this time I really felt I handled it correctly. I did not scream or raise my voice. I did not cuss. I did, however, use a firm, stern tone. As close as I can recall, this is what I said: "I'd like to know how much longer it is going to be?" They looked at me funny, and just asked if I was in an exam room yet. As if they hadn't noticed I wasn't sitting two feet in front of them in the small waiting room?! I told them I was. They said I was "next." Angry that they had evaded my question, I simply asked again, "How long?!" They shrugged their shoulders and gave me some lame spiel that "the doctor takes different times with different patients, according to what they need." I said, "Fine. You've got 15 minutes and then I'm leaving. But I expect my prescription to be valid and honored." After all the frustrations I'd had with this office, the last thing I wanted was to walk out and have them deny my prescription. Well, less than 5 minutes later, the doctor did come into my room. I am 99% positive the timing was just a coincidence; I do *not* believe the staff bothered to go get him, as they should have done long ago. And I got a feeling they must've complained to him about the 'grumpy patient' he was about to encounter, because he wasn't very friendly. He checked my eyes and started writing in his charts. I felt I really needed to say something. After all, you would think the doctor would be concerned his staff had messed up when making my appointment not once but twice, right? I don't recall how I broached the subject, but I told him about the mistakes his staff had made. He seemed *totally, completely unconcerned.* At this point, I said something like "well, maybe I need to think about seeing a different eye doctor from now on." What did he say back? Something to the effect of "there's lots of other doctors out there." Are you kidding me?!?! Again, I had lodged valid complaints, both about the appointment mistakes and the long wait time, which I think were connected. If the doctor was running a full hour behind, they probably knew that half an hour ago when I called, right? They should have told me the doctor couldn't see me until 5:30! He did apologize, but with a tone which suggested he was doing so just to shut me up. There was *ZERO* sincerity in his voice. I strongly advise you find a different eye doctor if you can. This guy is a joke! He may be a good doctor, but he needs serious work when it comes to how he runs his office. If a patient only needs a 5 minute checkup, and I think my time with him yesterday was literally more like 3 minutes, then his office staff should be instructed to interrupt him if he is taking too long with another patient. I know if I needed to see the doctor for 30 minutes, I wouldn't mind if he popped out to take care of another patient for only 3 minutes and came right back. But the thing that really made me mad was his nonchalant response. There's a reason this guy is in a mall and takes walk ins, and probably treats all *appointments* like walk-ins, which is part of the problem. You've been warned! read more

I went to this doctor because I thought I needed a new prescription but my vision was still blurry after several failed attempts. At the last appointment, which was several I mind you, I told him my vision was still blurry with the new contacts he gave me at which point he raised his voice and treated me like a kid. I finally had enough and went to a different doctor who told me on my first visit that there was an issue with my cornea and that I should go see an eye specialist. I wasted time and money on this quack for nothing. My advice to anyone reading this, stay away from this guy. read more