Firstly, I have to start with the good. Two brothers, Chris and Colin, are the opticians here. They are the nicest and easiest guys to talk to that I've encountered at any Optical department in my life. Very personable and funny too. Straight forward and no games from either of them. These two are the reason we keep coming back to the Optical Room. The bad... KATHLEEN. What a rude little troll she is... she is rude to patients on the phone AND in person. She must believe that the world owes her some respect, because she acts like she owns the place. I have NO idea why she still works here. She's so unlike the other people there. This would be a 5+ star review if it was just about Chris and Colin. I don't know who she's sleeping with, but I cannot understand how she is still employed in any customer service capacity. ??? read more

THE best staff I've ever encountered in a doctors office.. Everyone is so friendly and makes you feel right at home. I wanted a pair of glasses they didn't carry at the store and they went way above and beyond to get me the exact pair that I wanted. Always glad to answer any questions with all the information you will need. Very happy with this office and the staff, definitely recommend this office!!! Thumbs way up! read more

I contacted The Optical room today to inquire about my son who is 4 years old to get a eye exam just to insure there is no issues. He attends preschool and I just wanted to get his yearly exam done. I have been to this office before with my nephew and I never had a problem before. I spoke to a very rude woman name KATHLEEN she replied to me WHY WOULD YOU GET A 4 YEAR OLD EYES EXAMINED.. I replied to her why wouldn't you get your child's eyes examined just like you get everything else checked out why not their eyes. She then got very nasty and said is there some kind of issue can he read and write and I said yes actually he is in school and can read and write. She then said are you going to continue to correct me and I said yes because you need to be corrected because you have a nasty attitude and need to have better phone etiquette and treat customers especially new customers with better service. She was not welcoming and I would not take my dog here if this is how you would get treated. Mr Todd is very nice and needs to know how his employees are treating the patients. I will be contacting the better Bureau of Business Administration to make a formal complaint about this establishment. read more

The most Unprofessional behavior I have ever witnessed. Dr. Todd has cancelled on me 3 times in 3 weeks as of this morning, all with little to NO explaination or apology. The first time was a "family emergency" on a Saturday morning. Next time he walked out of the office while I was standing 3 feet away filing out my pre-visit paperwork; and when I asked Kathleen, the receptionist to call him, her response was "No, he won't come back, I know he won't. I'm not calling him.", she just flat out refused even though he had been gone for less than 5 minutes to even let him know that he had just walked out on a 2nd rescheduled (due to a comflict on his part) appointment. I'm not sure if I should take this as a sign of the doctor's attitude or the receptionist's. Then when I asked to reschedule the appointment (for the 3rd time), she rolled her eyes and huffed through the process like she was granting Me some boon by rescheduling an appointment that the doctor deliberately walked out on 5 minutes ago. Frankly, at this point, I would have appreciated it if she just flat out said "Look, we don't want or need your business, so just go away". But because I'm a long time patient and I was willing to conceed that we all have period of time where our personal lives are chaotic, I was willing to give him one more chance. Then this morning (4/25/15) I show up early, like Kathleen had specifically told me to, only to be told by the befuddled gentleman in the storefront that "Dr. Todd will not be coming in today" and when I asked "why I had not received a call informing me of the cancellation for the THIRD TIME" the response was "I don't know how to turn on the computer to look up appointments" by the obviously inept man who was there. Are you kidding me? Call SOMEONE to tell you how to turn on the computer! What kind of Business are you running?? I was a 9+ year customer, but I'm done with this business. Not once during the past 3 weeks has anyone from this office reached out to apologize or make any attempts to try to fit me in for an appointment when I called for last minute cancellations/appointments to get in. I'm done with this debacle of a business and looking into formal ways to complain about the lack of professionalism and customer service. I don't know if there's something going on with the doctor's personal life, but I would hope that he would be professional enough to find someone to sub for him during this time to take care of business before that falls apart too. In this day of chain stores that do $99/2 pairs of glasses, your storefront that charges me $300+ for one pair of glasses cannot survive this kind of unprofessional behavior or staff. read more