Below is Jeppson Auto's response to my original review and below that is my rebuttal…read more...
Jeppson Automotive Repair (Owner)
a month ago
Hi Erick, we appreciate your feed back on the service you received but I am sorry to hear it didn't go to your satisfaction. You asked us to look over the truck for any issues. We did a full and thorough inspection and went over each item we found by severity. We have no $90 jump fee so I'm not sure what you are referring to. We have a diagnostic fee to determine the issue the vehicle was having which is $90, to go through the test procedures and get you the answers you needed. You had several things we brought to your attention including differentials that had excessive pinion bearing play and needed to be rebuilt. My staff informed you, due to the excessive play in the gear boxes and the driveline moving around that it eventually could become a safety issue. I'm not sure to what standard that you fill like you were being overcharged but we are well under national average for automotive repair cost. Your friend I'm sure is able to get you a better price and wewould encourage you to save money where you can but we have overhead and labor expenses we have to cover with the repair cost, while still trying to make a profit. We are happy to have you come back in and we can go over the inspection report with you and actually show you what we found on your truck with it lifted in the air. The last thing we want is for you to feel we made recommendations on your vehicle that it didn't need, so the best way to resolve that would be to show you what we are talking about. Please reach out to me so we can go over all the details and resolve this issue. Bryan@jeppsonauto.com
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Response to Jeppson Automotive rebuttal-
Normally, I post criticism and move on, but your response was frustrating enough that I felt compelled to reply, frankly it pissed me off!!
You're claiming that the diagnostic charge is standard, yet when I brought my truck in, I clearly told the service advisor that there was nothing wrong with the engine and that I was confident the issue was related to the suspension. I understand you feel the need to be defensive when criticized, that's natural. I also understand how business works; I own and operate one myself. I paid your diagnostic fee and repairs, even though your rates are a bit high and some unjust and just greedy. That, however, is not the core issue.
The real issue is that your team attempted to charge me nearly $7,000 for repairs that multiple independent mechanics have since confirmed are completely unnecessary. That is inexcusable. It's not just a mistake, it's taking advantage of people who may not have the knowledge or resources to question your recommendations.
I've since had my vehicle evaluated by several trusted mechanics, and they were all shocked and upset by the quote you provided. They confirmed that the work you recommended was not needed. Frankly, it seems like your shop has grown complacent and overconfident due to the lack of competition in the area.
Your invitation for me to return and review the changes is not only ridiculous, it's absurd, given the circumstances. I don't think that would be beneficial for either of us. As for the jump-start charge, it is clearly listed on the paperwork I received, so denying it serves no purpose and it's insulting.
At this point, I'm seriously considering reporting this situation to the appropriate city, state, and federal consumer protection agencies. It's clear that this wasn't just a simple oversight, you attempted to take advantage of a customer, and this time, you got called out. I suspect I'm not the only one this has happened to.
Whether it's you directly or your mechanics, the dishonesty is unacceptable, Period!!
