Small dealership, fantastic experience…read more My wife and I found a vehicle here and we drove a few hours to get here. From the moment we arrived we were greeted and treated fairly. I got an amazing deal and Arsen was very quick to finish the paperwork. These guys are very professional and honest. After we got home, we noticed a small crack in the driver side headlight. They were quick to offer to purchase the headlight and replace it for me. Buy from small dealers, and don't forget to check out this dealer first!

Bought a car from here. The salesman were very nice. However we bought a huge problem. My bad i…read moredidnt get it inspected. On the drive home it started making a noise, we took it back they fixed a brake. Within a year we had to replace the brakes, transmission, water pump, and it has been in the shop alot. I just wished I had got an inspection on it.

Easiest buying experience I've ever had and Mike Carlson is best car salesperson I've ever bought a…read morecar from. I called 6 Honda dealerships looking for an HR-V EX-L asking for a quote. Every other dealership was a total waste of time, refusing to give quotes over the phone or calling back hours later with absurdly high offers, presumably with the expectation that I would spend time negotiating with them. Mike respected my time and just offered me his best price right when I called (which was of course the lowest) saving us all a lot of time and headache. I told Mike I liked the Urban Gray and since it was a premium color I offered to pay the $500 above his quote for it. He said "Don't worry about the $500" (and stuck to that promise). The car was to be delivered to the dealership in a week and Mike was responsive and kept me updated throughout, never tried to change the price or upsell me on anything he knew I wasn't interested in. I showed up a week later, we filled out paperwork, and was out the door with a new car and no surprises. I wish every dealership operated like this but glad I've found one that does. If you want a Honda call Mike Carlson. Best customer service you'll ever get and willing to bet it'll be the price too.

This review is specifically for the SERVICE DEPARTMENT…read more I was initially quoted $100 for an oil change and scheduled an appointment. I also requested a quote for a tire rotation beforehand but never received a call back. I brought my car in at my scheduled appointment time for an oil change, tire rotation, and diagnostics because the battery warning light had come on three times despite the car being brand new. I spoke with Johnny Rodriguez, Service Consultant, and unfortunately had multiple issues: 1. TIME: My appointment was at 10 AM, but my car wasn't ready until after 5 PM. 2. PRICING: The $100 oil change became approximately $160. The charges included roughly $100 for the oil change, $25 for full synthetic, and another ~$30 for an MOA/RSC kit--an oil additive intended to help prevent buildup. My car is new, I did not request this additive, and I did not authorize it. 3. TIRE ROTATION: I still don't know whether it was actually performed. The tire rotation isn't documented on our 7-page printed invoice, nor are the tire pressures before or after service. We were told the technician received the requested services on a checklist. Johnny said a tire rotation is typically around $40, yet there is no separate charge for it and the numbers on the invoice simply don't add up. The checklist we were later provided lumps services together rather than clarifying what was actually performed. More concerning, one of my rear tires has visible damage. If the tires were inspected and rotated, I would have expected this to be documented and a replacement tire to at least be recommended. 4. TIRE PRESSURE LIGHT: For the first time since owning the car, the tire-pressure warning came on while driving home from this service appointment. Johnny suggested the pressure may have dropped because of cold weather, despite temperatures being in the upper 80s. When I checked the tires myself, the fronts and rears were around 31 PSI, below the vehicle's recommended 35 PSI front/33 PSI rear. I then had to spend my own time checking and filling the tires--an issue I didn't have before bringing the car in. 5. BATTERY WARNING LIGHT: Despite diagnostics being one of the reasons for the appointment, I received no meaningful explanation for why the warning light had appeared repeatedly. Additionally, since the service department updated my software, the infotainment center has started freezing. 6. NO FOLLOW-UP: Johnny offered a free future oil change or tire rotation. I declined because I don't intend to return. I instead requested some level of compensation for this visit, and Johnny said Chris, the manager, would call me. It's now been weeks, and I have received no call. So after spending $160 and seven hours without my car, I'm left with the same unexplained battery issue, low tire pressure after service, uncertainty over whether my tires were even rotated, an additive I didn't authorize, and no promised follow-up from management. I gave the service department an opportunity to address these concerns privately before posting this review. Unfortunately, they didn't follow through.

I purchased a vehicle from these guys. It took over three weeks for me to get this vehicle…read more Register running back-and-forth to the dmv. Because of bogus, paperwork. They had the nerves that tell me to give them a good rating in 5 stars. So I would not believe these stars that they getting on these ratings. I was promised a key to be made. I never received that key. They gave me the run around. They would not answer calls or texts. Please do not trust these guys. Once I finally got to call register, I had to pay an extra $230 for tags. Then, they also had the nerves to get an attitude.Because i'm upset going through all this bs that they put me through..

I took my son to Quality Auto Sales to help him with the purchase of his first car. This was way…read moreback in early September. We ended up purchasing a 2016 Hyundai Sonata Hybrid from them. Fortunately the car appears to be running okay. During the purchase transaction, the closer/finance person tried to sell us an overpriced extended warranty. He was very persistent that we purchase it. I did a quick Google review of the extended warranty company while I was at the dealership. I found that they had horrible, horrible reviews. In fact, they had a F-rating on with the Better Business Bureau. His response to me when I informed him of this rating was "well you know people like to complain." Of course I turned down the overpriced, seemingly worthless, extended warranty. It is now December 28th and my son and I have still not received our California license plate for the car we purchased from Quality Auto Sales. We have called Quality Auto Sales several times to find out where the plates are. They either have never called us back or didn't seemed to be interested in dealing with our issue. We spoke with them again today. After calling them twice. We informed them that the current temporary registration/plates will expire on Monday. Their response was that our plates were sent out in November. When we called in Quality Auto Sales in November, they never informed us of this. Again today, they quickly cut off our call because they had to "answer the other line." Your importance to Quality Auto Sales seems to diminish dramatically after the purchase. As a consumer, you certainly hope that you receive good treatment post-transaction. Unfortunately, we just seem to be a bother to Quality Auto Sales at this point. Even on an important issue such as an auto registration. Now we are left having to scramble over to DMV on Monday to extend our temporary registration/plates. Gee thanks for that Quality Auto Sales!

I want to give a shout-out to John Griffith in the Service Department…read more I had my Explorer packed up and was getting ready to head to Disneyland with my family when I started it up and got a brake service warning. I drove straight to the dealership and flagged John down. He took a quick look and said, "I can't let you drive this to LA, but I have a rental just like it. I'll pull it up, you can load it up and go." Within 10 minutes, we were back on the road. He absolutely saved the day. Thanks again, John!

UPDATE: The document was finally sent, but only after I lost my patience and showed up in person. I…read morewill never do business with any Future dealerships again, and I will make sure my friends and family go elsewhere as well. Recap: we bought a new 2026 Ford Maverick XLT Hybrid here and Jordan in sales was great. We also bought a spray in bed liner through the dealer, which was financed into the loan. The truck was totaled in a collision on April 26 and I was injured. Because of that dealer add on, settling our GAP claim required one document that only their finance department could provide. One. I started requesting it in early May. Almost every time we called for help, we were told we should just send the due bill to the GAP insurer ourselves. The problem is that we turned in the due bill to get the liner installed in the first place, and it was never returned to us. More importantly, the GAP insurer requires this document to come directly from the dealership. That is listed as one of the steps on the insurer's own website. So we were repeatedly told to handle something we had no way to handle, and that the dealership was supposed to do. Since my original review, Trent told me he would get to the bottom of it. He never called back which was not surprising. The sales calls kept coming. On September 23 another salesperson called and I finally unloaded on him about the whole situation. The result was that we had to come in person to get it handled. When we arrived, the internet sales manager took the time to hear us out. He acknowledged that customers should be treated the same whether they are buying a car or asking for help, and that this had been handled poorly on their end. That was the first real acknowledgment we got from anyone here in nearly five months. Then we met Brandi, the Finance Director. When we walked up she was not helping anyone, just staring blankly at her computer screen. When I said the situation had been total BS, clearly about the situation and not about her, she accused me of swearing at her and got defensive. She never asked what we needed or how she could help. She just wanted to argue. Her explanation was that she could not access our sales record. I find it very hard to believe that the Director of Finance at a dealership cannot pull up a customer's sales record. Brandi was by far the worst person we dealt with, and she holds one of the highest positions there. For someone at that level to be that combative with an upset customer, who has waited months for a single piece of paperwork her own department never sent, says a lot about how things work at this dealership. It is a disgrace to the company. Chase stepped in and actually cared about getting it resolved. Thanks to him, we left with the document, nearly five months after the accident. Credit where it is due: Jordan, the internet sales manager (the real hero here), and Chase all treated us like people. But it should not take driving in and getting angry on the phone to get one document out of a finance department, while the sales team calls multiple times a day. They could not even make that happen on their own. All of this over paperwork for a bed liner they sold us. I'd give zero stars if that were an option.

For the last month I had been looking for a new car that would fit my family of 6. It was a…read moreheadache until I contacted Muhammad at car deal auto sales. I called him in the morning and he was quick. I told him I wouldn't have the down payment for another week and he said no worries and got us a loan with NO DOWN PAYMENT!! I came all the way from San Fransisco. The car was PRISTINE! Low mileage and good price. He took us on a 30 mile test drive and had all the answers we needed. We are so excited about our new truck!! Thank you Muhammad

I'm not a big review person but I have to hoot, holler and rave about my experience with this…read moreplace. Muhammad made us feel like family and took the completely stressful situation of buying a car and turned it into a fun filled experience. He was friendly, patient, and very understanding of our struggles. He even took us out to eat in the end. We will definitely be back for any future car purchase and send our friends his way.

I recently purchased a car here after doing some research and I am very happy that I did. Prior to…read moregoing here I had the displeasure of going to another dealership in the area which I won't mention by name but apparently they are the "leading Chevy dealer in Northern California" in an automall. That interaction was so far into the cliche, high pressure, "What can we do to get you into this car today" experience that I was pretty much put off of buying there, even before they went back to 'get me the numbers' on the car. (Note, they never gave me the price on the car and the sticker omitted it so that hour was a waste). So going back to dealing with Future Chevrolet, I entered the dealership a little bit annoyed. Muhammad Asad, who called me about the vehicle and Gavin the sales manager were very helpful. There was no pressure or haggling needed. I knew the price of the car before I even saw the car. The sales team made buying the car incredibly easy. There was very little upselling in the finance department. Just paperwork, a handshake and most importantly, the car I was looking for. I meant to do this review earlier and was reminded to post this because the unnamed "leading Chevy dealer in Northern California" in an automall has texted and called me from now five different people over the last 10 days, trying to get me to step on the lot and look at cars for sale. And I have again asked that person to remove me from their list. I am a satisfied customer at Future Chevrolet.

Thank you Tim, for your incredible service…read more I don't typically write reviews right away, but I can't forget how well I was treated here. The professionalism and care really stood out from the start. On top of that, the issue with my truck has been fully resolved and hasn't given me any problems since the repair. Everything has been running smoothly. Thank you again for the fix and the truly professional service.

They sold me a car and I never received the title, I called them and they were no longer in businessread more

We purchased a used truck from Elite Motors in Sacramento for $8,000 in March 2024. We paid an…read moreadditional 2 yr warranty for $2000. We put $5,000 down and financed the remaining $5,000 with Westlake Finance. We tried to use the extended warranty with Gold Standard And it doesn't exist! They essentially stole $2,000 from us! We feel so dumb and ripped off!! Now we find Elite Motors is a closed business!!!

I demoed a Honda civic here. Everything was going okay until I asked about a quote and said I…read morewasn't going to buy that day. The salesperson told me 597 times that I shouldn't go to the galleria because they'd rip me off. It instantly made me want to go to the galleria. The quote was roughly the same for both places. I chose Folsom lake instead because they had the best service. Prices were all comparable.

The place is a rip off. The finance team and sales managers that closes are super high pressure…read more Tried to not give me the Honda financing rates and push me on a high apr through another bank. I ended up going to another Honda dealer to get the same car with the Honda financing rate.

I bought a 2009 Acura TSX I've had the car for 2 yrs it had 214,000 mi. It has 242,ooo mi. It still…read moreruns great I have had a few minor problems and they still help even though they don't have to Sam is an amazing person him and his family truly care about their customers I'm going to purchase my next car from them.

interested in purchasing a vehicle but i call and get no response at all, once i get a response and…read morecan make the deal happen i will change my review but right now im upset