The staff treated me kindly made me feel more than just a number. Customer service was genuine…read morepersonable. I will recommend Mario's body shop to anyone. Thanks guys for the excellent work.

I wish I had taken a picture. Haven't been to a collision shop in years and as luck would have it,…read moreI've been to one twice within the last month. Mario's Collision was recommended to me by the insurance co. of the guy who damaged our truck. They did a great job so obviously when my wife's car got a major scratch in the door due to negligence by another mechanics shop, I took it back to Mario's. In on a Monday and out on Wednesday just before closing. And an AMAZING job. My wife is so happy with the work done and Shelly and Luigi are fantastic people. Very professional and Luigi is so knowledgeable. There shop feels so comfortable and clean and warm and inviting. They also have a great group of collision experts working behind the scene. Thanks again for a job well done. I normally don't write reviews but wanted everyone to know what a great job they have done, TWICE! I've told my friends and family and am hoping they have a great experience as well.

When i say superb customer service this Place is all that…read moreplus some! Let me share my experience. I worked with Moe, who was very professional and customer service oriented. He consistently communicated and kept me informed of every single detail of my car repair progress. They repaired my truck after an accident to perfection! And they didn't take long to repair it which is a huge plus, i appreciate the shop's diligence and attention to repairing my truck. I definitely recommend this body shop for your car repairs. I am super satisfied with the quality of work performed. So if you are looking for a reputable, customer driven, professional, and courteous collision shop..look no further than The Collision Shop on Gratiot in Roseville, MI.

Called to see about getting the front windshield replaced on my 2022 F-150 and was told that they…read moredo not do windshield replacements. Yet, the website and other reviews say differently. I was referred to another windshield replacement company, a competitor, or to contact my insurance company. I was really looking forward to posting a rave review, but instead .... Very disappointed.

Thank you Justin Lepor - Service Provider; Jamie Chind - Certified Technician; and Tim - Service…read moreProvider. I bought my 2018 four-door Fiat vehicle from my dealership in 2024. It's a Texas car and in perfect body condition so I began to work with them on getting the engine replaced (106k miles). I then began saving my money but by December 2025, my dealership closed (Genesis Alpha Romero-Fiat). With no where to go (but with lots of cash saved), I checked around and contacted Golling Alfa Romeo Fiat, but they never responded back to me. I was in a bind until I receive a mailing from Kozak in March 2026. They were nicely located in-between my home and my employer so on 28 April, my car was handed over to them. I could not be more grateful and happier with their workmanship and services (and I've worked in automotive). My car now has a new engine, new AC and cooling system, new suspension system, new struts and additional components and my car runs perfectly. My car was completed the last week of May, but I had their collision shop (Distinctive Collision Repair; Alexis - Service Provider) do some minor repair work on a fender, so technically I got my car back on 19 June. Now the car looks brand new and it drives and runs perfect. Update: On 27 June I had to drive to Grand Rapids, so this was a perfect time for the test-drive. The engine performed perfectly with excellent acceleration and the gas mileage was much better than expected, and the new suspension was stiff but smooth. The money spent was worth it ($15k). It is more cost-efficient than buying a new vehicle ($30k-50k), and a new "used" vehicle typically has 100k miles on the engine ($15k). The cost was worth every cent versus the cost of a new / used car.

Honesty and honorable solution to mutually created confusion regarding requested diagnostics.read more

They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

the owner took a look at my problem and rather then try and get me to pay for a paint job straight…read moretold me to just get the issues buffed out at a good detailer. he gave me a couple of recommendations . I highly recommend Fraser and in the future if I have a paint related concern, I'm going back.

They always do an excellent job every time I take my vehicles to get fixed and not only did they…read morefix the outside but they also cleaned my car on the inside lwhich saved me a lot of time and trouble doing it. They are very efficient and reliable. I would recommend them to anybody.

Couldn't be happier with these guys. They gave me a quote that was accurate and explained…read moreeverything I needed to know about how my insurance would handle the repairs. They were honest about the fact they couldn't start on my car for about 5 weeks & would have me car about 5 days. Everything went as planned. When my car was returned it was cleaner than I had left it. Also, they left me a little bottle of touchup paint for my vehicle. :)

Dave and the team, I owe you guys a lifetime of favors. I brought my CRV in with little to no hope…read morethat anything could be fixed. And the end results have left me speechless. From perfect body lines to flawlessly matched paint and all the way up until the finish where you guys detailed my entire car inside and out. Dave got me into a rental car free of charge, and had the whole job finished in 5 business days. Their communication about every issue was amazing and I cannot thank you all enough for relieving my stress and getting me back on the road!

I have a 2016 ford escape that needed a new transmission so I was recommended this shop. Even tho I…read moredidn't have a collision job, I was quoted a pretty decent price for a brand new transmission so I had my car dropped off on April 29. I finally got it back yesterday on June 9. They kept making up excuses as to why it took so long to replace the transmission until finally 7 days ago they said I could pick it up. $4400 later and the RPM was running high and my car was making a weird noise. Then my car started leaking fluid and eventually it shut down because the engine was too hot. So I had to get it to towed back to collision collision. Turns out the mechanic told someone at the shop that they did give me my car back way too soon. They kept telling me they were test driving it but the mechanic never did test drive it. The whole experience was a complete nightmare and the worst professional experience I've ever had in my life. And to end it all, I was trying to call the shop to see if my car was ready yesterday but Damien kept hanging up when I called. He just yelled THEYRE REPLACING THE TURBO YOUR CAR WILL BE READY TO PICK UP AT 1 and hung up. And kept hanging up when I was calling back. Don't fucking bother with this place.