Called Alpine last night as the drain pipe of our HVAC unit is clogged causing our air not to work in some of the hottest days of the year in the IE. They were quick to reply on Yelp. Originally had a plumber sent out from Alpine this morning which he did not have the correct equipment. Following the miscommunication on my part (Plumbing vs HVAC tech) the owner Vince personally called me and told me that he was sending out another tech in the next hour that had the correct HVAC equipment to get the pipe cleared. (He said the drain pipe is a grey area between Plumbing/HVAC as while it drains into the sewer, that the plumbers don't usually work with pipes that small.) Incredible service! And really appreciate the owner calling me to make it right. We'll certainly call Alpine back the next time that we need help. read more

Alpine Plumbing Heating And Air - The clogged drain pipe - Plumbing Near Me - San Dimas, California

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My water heater was down and I am so glad that my friend recommended me with Alphine Plumbing! Shoutout to Vince, Shawn, Edgar & John for helping me in getting my hot water back. The Alpine team helped me calling the Navien team to get the new part replaced through warranty so that's good value. I found out my water is very hard so lots of scum got accumulated which destroyed the water heater tank not able to heat up normally. To prevent his from happening again, I decided to install the Halo-5 water treatment system. The Alphine also managed to rework the pipping and make the installation of the Halo-5 with great care and efficiency! After the Halo-5 installation, Vince also helped flushing the water heater. While the flush is ongoing, he also helped me check my AC air filters as a courtesy. Before the maintenance, I was worried about the repair experience as I rarely have to worry about things like such and I'm very glad to say that the Alphine team has done an exceptional job! Thank you Vince, Edgar, Shawn & John again! This is the kind of team you would trust to get the job done professionally with a very friendly and polite manner! read more

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Vince called and came same day. Super polite and friendly. Took the time to listen, then performed his inspection. Very thorough and explained everything plainly. Sent over a quote within minutes of his visit. I'm happy with the service and would recommend. read more

We had a drain leak in our kitchen. This resulted in water dripping into our crawl space, which was flooded. Vince came out and tested our interior kitchen cabinets near the leak to determine moisture content. He setup a dehumidifier and fans in the kitchen and crawl space. After 5 days, the water was completely gone. Vince was extremely helpful, quick, efficient and polite. I would definitely recommend him and his team! read more

Vincent arrived at my residence in a timely manner. He located the issue for my AC and fixed it. He was professional and helpful . I was extremely satisfied read more

Vincent arrived on time, was professional, and clearly knew what he was doing. He quickly diagnosed our HVAC issue, explained everything in a way that was easy to understand, and got everything working properly. I really appreciated his knowledge, honesty, and excellent customer service. We'll be going with Alpine exclusively for our HVAC needs in the future. Highly recommended! read more

I called Alpine to come out and check on what i thought at the time was gonna be a major pipe that was busted. Thankfully it was a minor fix and no plumber was needed. I just wanna thank the technician's that came out Jeff and Edgar for their honesty. It's good to know that Alpine is a company that has honest employees who arrant to up charge you on something you don't need. So thanks again Jeff and Edgar. If i do ever have a real plumbing issue Alpine will be my go to. read more

Had an issue after new construction which caused me not to have hot water. I called Alpine, and the delightful owner Vince called me to discuss the need. He sent Michael out to help me after the holiday and Michael helped with a few other things I needed advice on. I was in a bind moving in....and Michael was honest about a handy man doing some of the work to save on the cost, but I did not have the time and was tired of taking cold showers so I requested Michael do it as Alpine as they were more established. I appreciated the tip to save on cost, but chose to pay him to do all of it which required going back to the store to get materials to seal around the leak in the water heater cabinet outside. Good, honest, work, good people, great service. 5 star review for this company! read more

Pushy with the sell, super over priced , poses as mom and pop but is commercial. They're so busy they can't come by but they can show up and make time to come by .either you're busy and making time for me to make me appear special or you always had the time and are creating a narrative . Owner Vince (my emails said he's the owner) was who I spoke with but also did not have much knowledge on products they want you to finance so that's not a good impression. Reviews are good but can come off as purchased or fabricated. Competing companies also hustled and increased their prices but still was $2800 difference .thats steep . I did provide this feedback to both Vince and cut n dry restoration for the referral . Cut n Dry I recommend and I know the guy was doing what he thought was a favor to provide the referral and I took it .now I probably wouldn't take his next referral after this . He shouldn't be obliged to drop their name for HVAC /plumbing /halo 5 water filtration unit . Price was close to 9k with halo that was 7,7k I live in a condo. Vince is a nice guy , he's doing what he needs to for his livelihood . I bet he's a good person to be friends with . Competing business said they had to redo some of their work not plumbing related but HVAC. Any business will experience rough patches when expanding service lines . For the price and being a supporter of small businesses I chose to pass on this service for HVAC troubleshooting and removal + installation of new ducting system . One gesture that stood out was the invitation to learn where they can improve and what made my decision . Not all businesses are ago mature for the feedback . Vince did make it comfortable to communicate this feedback to him directly.Unfortunately not all businesses have the privilege to change prices in today's economy . I too am a victim within my financial means and times I'm forced to go with someone less known taking a risk on the work .Sometimes it works out . read more

Created a project on Yelp to get some assistance with changing out the chamber sensor on my Rheem water heater. Alpine was fast to respond but was not able to give me a quote without looking at the issue. Other places were able to give me a quote over yelp. The tech sent me a text when he was on his way. Nice guy, Ruben, was able to look things over and gave me a quote. It turned out to be a 30 minute job and everything was working fine. We have hot water again. read more

I wanted to leave a well-deserved review for Alpine Plumbing. They did an outstanding, professional job installing my new A/C system and replacing all of my ductwork. The quality of their work exceeded my expectations. They've also done extensive plumbing work at my mom's older home, replacing a significant amount of outdated plumbing. They handled every challenge with professionalism and did a fantastic job. In addition, they've helped my daughter with plumbing issues at her home, and she had a great experience as well. I highly recommend Alpine Plumbing. Not only have I personally used them, but so have several members of my family. They are honest, hardworking, knowledgeable, and genuinely great guys who take pride in their work. It's hard to find that level of professionalism and work ethic these days. I wouldn't hesitate to recommend them to anyone. read more

I requested service for leak underneath my sink, and Rudy replied the next day, showed up the same day and fixed it. I had to change the whole corroded pipe and Rudy was so professional, on time, explained things in the language I understood, and my problem fix right away! He also gave his expert opinion for water heater, and I really appreciate all his help and honest feedback! read more

Alpine was a huge help at my partner's house. He called and they were able to send a technician to the house within a couple hours of their phone call. Cesar was the technician who helped us out. He was kind and understanding and was able to clean out the drain of the old 1950s tub in the main bedroom's bathroom within a couple of minutes. Thankful for the swift and professional service! read more

Nice guys arrived quickly, helpful, not pushing for additional service. I would recommend. read more

Alpine was great to work with. We needed someone to come out and connect a gas line to our new grill. Professional on time and good communication. Would recommend! read more

We had a water heater installed by Cesar and he was great. We had other services done by Alpine plumbing and they had all been excellent, and the water heater installation was no exception. I definitely recommend. read more

Alpine came out and got to work. They had people readily available to help find and detect our leak. Fast and a seamless process. read more

I called Alpine to get a Flo by Moen installed (required by my Homeowners insurance) and we had a deadline. Luckily we had Kyle come out to install this us. He was professional, knowledgeable and answered all our questions. After inspecting our water lines and a quote he said he could have this job completed in about 2 hours. We are very happy with his work and took pride and care with a job well done. Thank you, Kyle. read more

The fan compressor was left unplugged after they left maybe by accident. My family ended up finding new technician. Update: had another technician come in to inspect, they found an additional wire that needed to be replaced along with plugging the fan back in read more

Alpine Plumbing Heating And Air - They left my fan compressor unplugged after they left and sabotaged my unit - Plumbing Near Me - San Dimas, California

Alpine Plumbing diagnosed and handled a large sewer repair project at our home. They were courteous and professional, and did a thorough job on the project. I would highly recommend this company for any plumbing or sewer work. read more

Alpine plumbing heating and air responded lightning quick to my request and scheduled time the next day. Their technician was on time, friendly and knowledgeable. He presented us with easy to understand options to repair or replace. We were able to approve the work and have it done same day. The entire process was professional and transparent. 5 stars! read more

Alpine was a genuine pleasure to work with under such stressful circumstances. Our tub was inexplicably backing up with waste water from our kitchen sink and laundry which, other than already being super disgusting, cast a putrid smell throughout our house. They were one of a handful of companies that came out to diagnose the issue for an ASAP consult and were the most thorough in their assessment. Mega shoutout to Shawn and Jeff for this. Shawn even checked our AC unit for no additional cost and offered recommendations to extend its life! We booked services the next morning for a same day job and John and Anthony showed up 2hrs later. Incredible!! They worked quickly and even found another leak but fixed it without charging more. Truly so so grateful. Alpine never at any point tried to upsell us on fixes even though they had every opportunity to do so based on what the other companies quoted. This is an honest, family-owned, straight shooter company that does quality work. Jeff even came back to tell us what we can expect for repairs in a few years based on the work that was done and what his team gathered. We will definitely be going with them again in the future when that time comes. Look no further if you have plumbing needs! read more

"When it rains, it pours..." This is a second review of Alpine Plumbing. Out of the blue, our hot water tank failed. I sent out the usual RFQ for the work and I called Alpine Plumbing based on the previous assignment. They sent Rudy out the same day for a free estimate. Alpine got us a reasonable price estimate that aligned with the other contractors that I contacted, so I went with Alpine based on the previous experience. Rudy came out as a one man show and knocked it out by lunchtime. Another job well done. read more

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This is a great Plumbing service & i am very happy to have hired them for servicing my needs for plumbing Fantastic service read more

Rudy and Vance from Alpine Plumbing arranged the installation of my tankless water heater in April. The team (Vincent and another guy) finished the one day job skillfully and left everything spotless. When a small technical issue came up, Rudy and Vance returned the next morning and fixed it quickly. Matt was also very kind and helpful when I called the office. Everyone at Alpine Plumbing was willing to help, and I truly appreciate their excellent service. read more

Had a coupon for snaking for $50. They charged me $125 and left a mess in my bathroom. They actually called and refunded my money so I'm happy about that. Thanks read more

We had a plumbing emergency with a backup in our mainline. After consulting with our regular plumber, who missed diagnosed the issue and offered the same fix that he offered several weeks before, we had to go look for different options. We had multiple plumbing companies come by the house, all of whom offered the same fix as our regular plumber or quick fixes. When Shawn from Alpine came out, he was very confident as to the cause, was thorough in his inspection, and (in conjunction with his manager Jeff) didn't beat around the bush when it came to pricing. I never felt like Alpine was taking advantage of our situation and genuinely wanted to offer a thorough fix. The work began the next day with Anthony and John from Alpine and it was smooth from start to finish. Jeff returned at the completion of the project to talk us through the work, and offer some guidance on potential future issues. Thank you so much, Alpine! read more

This review is long overdue, i had a hosebib installed May 2020 from this company, as of today the hosebib still works and i use it to connect a garden hose to water my backyard. I did reach out for a quote on another project recently but the price came back higher than other competitor companies, ill keep this business in my contacts if i have another job in the future. read more

Alpine Plumbing Heating And Air - Hosebib - Plumbing Near Me - San Dimas, California

I requested someone to come look at my faulty pilot light unit. I know how to turn on pilot lights so figured it had water build up or needed the pilot module replaced. Shawn came by and was very courteous. He went to inspect the unit and tried to light the pilot just as I did. Then 30 seconds later came in and said he recommends an entirely new water heater. I said we just got this unit a few years ago and he said your unit is 9 years old. Guess what? That was a lie. My manufactured date is 2020 as verified by another company that came and actually gave solutions and REPAIRED my unit. This water heater was 2 to 3 years old and he claimed it was 9 just to get an upsell Then says we can go tankless for $7,000. Those were the only 2 solutions Well another company came by and Rebuilt water heater internal and external parts. New burner and thermal couple as well as a new gas control and gas shutoff. Parts were partially covered by warranty and my water heater is working perfectly again. read more

We needed the installation of a new thermostats at our house. Very reasonable price provided. When the technicians arrived they were very knowledgeable and professional. They re-programmed the thermostat and explained everything to us. I would definitely call again should the need arise. read more

Have used them a couple times at our house and out other house, they were good. UNTIL ... A few days ago we had an issue at the other house,called them out. Tech told me what the issue was and cost,2350 to replace 100 part. Said no and got a 2nd option and quote. SAME job, same partner charged us 600 and did the job on Saturday. Will not use or recommend Apline again. I dont think its the company policy IMO the tech didn't want to do the job so he priced so high there was no way we would agree, if we did he would make a killing. Usually prefer the local companies because they are fair and more reliable read more

Gas valve issue -- pretty simple. The technician said it would take two weeks to get the part, started with the lazy talk then immediately pushed replacing the entire water heater instead, quoting $2,700. That's ridiculous. We did not want to replace the whole unit; we only wanted the gas valve replaced. Instead of giving the customer what they were asking for, he offered no repair solution at all. Once we declined the full replacement, he simply said "okay, have a good day" and walked away. No attempt to do the repair, no effort to earn the business, and no interest in creating a recurring customer. Very frustrating experience. How do this companies stay in business, by upselling and taking advantage of customers that have a lack of knowledge UPDATE- The owner did reach out; however, if his principles of doing business were truly aligned with and reflected in how his company operates, the outcome would have been different. We ultimately purchased a new water heater and installed it ourselves -- $700 out of pocket. It was surprisingly easy with YouTube and AI guidance. Saved thousands. Their quote was $2,700, and another quote we received was $3,500. Paying those prices for a straightforward job simply didn't make sense. They want to upsell 2000% read more

Found this company on Yelp and they responded very quickly (within 30 minutes of submitting a job proposal via the app). That was around 11:00am and they had a technician scheduled to come at 2:00 the same day. The plumber/technician Ruben Laura checked out the water heater and immediately got to work--the company that installed the water heater back in 2012 apparently just Mickey Moused the CO2 exhaust vent. They did not actually line up the exhaust pipe to the exit from the water heater and basically Carbon Monoxide has been pumping into that closet ever since. In the morning we had So Cal Gas come for a different issue and they discovered the dangerous install and instructed me to get it repaired ASAP and that I shouldn't use it until that's done. Long story short, Ruben quickly made the repair and also assessed the igniter that the Gas tech claimed to be broken (it wasn't). Within about a half hour, the water heater was SAFELY back to working order and everything was copacetic. Ruben was very polite, explained the situation clearly and handled the repair like a professional. Will be calling this company again for my future plumbing needs. read more

We've used Alpine plumbing multiple times now, the first time they came out they repiped our whole house, then we called them back again to replace our main water supply line, then the third time they came out and replaced all of our corroded drain pipes. Every time they came out they have been amazing. Vince and his team are truly trustworthy and we trusted them with their judgments from the very beginning and don't regret it at all. Everything was explained so me and my wife understood what was happening every step of the way. Alpine is super reliable and you can tell they really care about doing the job right, not just rushing through it read more

Alpine Plumbing Heating And Air - Plumbing Near Me - San Dimas, California

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Edgar was very pleasant and easy to work with. He quickly found what the problem was, explained it to us and fixed it. We couldn't ask for better service. He was prompt, efficient and professional and we were happy with the price. read more

This is a late review. We had Alpine plumbing come out to hydro jet our plumbing. Their pricing was the most reasonable and they use the big boy hydro jet instead of a pressure washer. When we contacted Alpine about drainage still being a bit slow, they honored their warranty without fuss and sent out their technician to hydro jet our pipes again. Great service read more

Had them service our water heater and the technician went out of his way to make sure we stop getting wasps going into our machine!

Mike was amazing!! He installed our tankless water heater and hauled away our old tank heater. He was very professional and easy to get along with, in addition to having loads of experience. We will call again for our plumbing needs. read more

Alpine Plumbing Heating And Air - Plumbing Near Me - San Dimas, California

I needed an odd fix to a water heater that most plumbers I contacted were unaware of how to handle. Alpine responded quickly to my request and arrived as scheduled. They were professional, friendly, and knowledgeable. John explained the process every step of the way. To top off the job well done, they provided a cleaning as well. I would definitely contact Alpine in the future. read more

Thank you Solomon for your professionalism and hard work when making repairs to our kitchen drain pipes. We appreciated your knowledge and felt comfortable with your assessment and follow through. Thank you for helping us and take care! read more