I called Mr. Bannar on a Tuesday and was able to get him over to tune my baby grand piano that same…read moreweek on Thursday. He was excellent and explained what he was doing and why he was doing it. My piano was severely out tuned as it was taken apart and moved from two different location and wasn't tuned in years so he recommended it being tuned twice which he completed. I will continue to use him for as long as he continues to serve my area.

The best service I have ever received with tuning my piano player. He tuned my piano exponentially…read morebetter than anyone else. I would highly recommend him because he is responsive, dedicated and definitely and experienced in his field.

Noah is amazing! He not only helped us locate a used piano in our price range, he also orchestrated…read morethe move from Northern Virginia to Richmond during inclement weather (snow) and tuned it. His advice was integral to us finding a great used piano -- searching on our own felt a bit overwhelming as there are so many scammers and poor quality instruments online. I would highly recommend Noah.

Noah is a PRO in every sense of the word. He is thorough in his work, and he uses high-quality…read morematerials. His pin-block restoration services totally rejuvenated by 36-year old spinet and saved it from the dumpster, for sure. Noah took his time ensuring each note was tuned to its perfect pitch; he even jammed out on the piano mid-tuning to provide some dulcet tones that echoed throughout my place. He's easy-going and fastidious, and his prices CANNOT BE BEAT.

Perfection! From my initial inquiry to the actual move, my experience was perfect. Robert promptly…read moreresponded to my unique long-distance move request from MD to NC. He offered a fair price and scheduling flexibility. The day of the move: arrived early, expertly wrapped the piano, installed floor protection, deftly got it down a 14-step flight of stairs, and secured it in the van. 6 hours later the piano was delivered in NC with the same care and professionalism. If you need to move a piano locally or across state lines, don't hesitate to hire Piano Local. One of the best decisions I've made. Perfection!

I would recommend this business 1,000 times over. They were timely, thoughtful, professional,…read morepersonable, and most importantly - our piano arrived in perfect condition. Amazing job by the movers!!!

He is the best. Period. I cannot recommend him enough. Very knowledgeable and very honest.read more

Great gentleman and expert piano technician. Very humorous…read moreand friendly. We enjoyed meeting him.

William was scheduled to tune the piano. He told me it was not yet ready for a tuning and…read morerescheduled that piece for October. Believe the care given and attention to climate control throughout the year in this house kept the piano in tune. William and I spoke of the concerns and issues with an 84 year old instrument and asked a variety of questions as to touch, key response, etc. After further discussion we decided to use this time to address those issues. His attention to detail, willingness to answer all questions, and good work made a noticeable improvement in key response/touch. I couldn't be happier with this young man's good work.

I want to be clear up front that the technician who tuned our piano over six months ago did an…read moreexcellent job. The quality of the work itself is not the issue here. My concern is with the way Thompson Tuning handles scheduling and billing. A follow‑up appointment was booked roughly six months in advance - which I did not confirm or accept the invite. After that, I received no reminders, no confirmation request, and no communication about the upcoming date--nothing until a "technician is on the way" message on the day of the appointment. Unfortunately, because there had been no reminders for an appointment made so far in advance, I had not kept that specific date blocked. After I missed the appointment, I was sent an invoice for the **full service fee** of $225 as a no‑show charge. While I understand that businesses need cancellation policies, I think it's unreasonable to hold customers to a 100% fee for a six‑month‑old booking with no reminder or confirmation. In my view, a more customer‑friendly and fair process would include at least one reminder and/or a confirmation request before applying such a steep penalty. Bottom line: - Quality of tuning: very good. - Business process and customer communication: disappointing and out of step with what I'd expect for a $225 service. I would recommend anyone considering Thompson Tuning pay very close attention to the cancellation policy and be aware that you may be charged the full amount for a missed appointment even if it was scheduled months in advance and you receive no reminders.