At first the gym was okay.. the bathrooms are horrendous looks like they don't clean the showers…read moreDAILY... the gym is terribly smaller than what they make it seem on social media. Barely have any machines there's one of each so it makes it nearly impossible to do your workout session in a timely manner, since you have to wait for sometimes 2-3 ppl to use a machine before you can get to it. I happened to move to the suburbs and didn't have a chance to cancel in person so I thought I'd call THEY NEVER ANSWERED THE DAMN PHONE I CALLED LIKE 7-8 times NO ONE PICKED UP THE DAMN PHONE!!! The one time my partner went in person to cancel his membership he was given the run around and was not able to cancel his membership! We just want out of this horrible gym, the staff isn't easy to work with at all! I just want to cancel my membership and they make it nearly impossible! HORRIBLE SERVICE DO NOT PURCHASE MEMBERSHIP!! Update I sent an email to cancel since I moved and they're saying I have to live 25+ miles away from the gym to cancel my membership which is complete and utter bs!! The cancellation process is ridiculous and nearly impossible save yourself the headache AND DONOT GET A MEMBERSHIP HERE THEY MUST BE DOING TERRIBLY FINANCIALLY TO MAKE IT THIS FRICKIN IMPOSSIBLE AND FRUSTRATING TO CANCEL A SIMPLE MEMBERSHIP NOT EVEN AT MY LAST GYM DID I HAVE SUCH A HARD TIME TO CANCEL A MEMBERSHIPPPP

It will always surprise me when small gyms put people with low social skills and patience to work…read morewith the people coming in and out of the gym. Guy that worked with me had an attitude and was impatient. And yeah, $40 for a day pass is rough.... And what's up with the stick up the *ss when it comes to verifying residence lol even though I live in the loop, this whole experience was such a turn off.

This gym is great! No longer a member, but the facility is clean, tons of equipment, tons of cardio…read moreequipment, 4+ squat racks and platforms. And classes and a pool as well. I didn't leverage the classes or pool, but I'd recommend this gym to anyone. Staff friendly as well.

Hands down the best place to get your daily 10k steps in by simply walking around looking for…read moresanitation wipes to wipe down your machines. Good luck!

Favorite gym hands down, cozy feel, friendly staff, rustic feel In the best way! Plus, cheapest gym…read morearound

They don't answer their phone. There's no staff inside even when they say they are supposed to be…read morestaffed throughout the day, facility and equipment are clearly old and poor quality. Place is an absolute travesty and should be sold

I continue to not be impressed with this location. Today, a customer brought his dog into the gym,…read moretied it to gym equipment, and did his work out. Obviously not a service dog, not that a service dog should be in a gym. This is unhygienic and extremely unsafe for all- people and dogs- pets should not be underfoot or leashed to complex equipment. Staff seemed to turn a blind eye.

I don't understand what the bad reviews are about. This is an old Xsport fitness bought by LA…read morefitness. This is a very busy gym and for good reason - it is a very well equipped gym considering its location. They have all the equipment I need including a wooden board. No gym is perfect and this gym has some issues - all the equipment is old and warn out and they need better restrooms.

Not a bad option for a gym in West Loop…read more Usually running a promo for free enrollment and a month or two free. If you're looking to become a member, watch for these deals as they are run pretty frequently. Nice staff. Good amenities. No B.S fees like many other gyms have. Very utilitarian. Happy with my membership.

I would STRONGLY caution anyone considering a membership here. Their customer service is some of…read morethe worst I've experienced at any gym. When you request to cancel or pause your membership, they'll continue to take your money but won't actually process the request properly. In my case, when I asked them to cancel my membership in advance (so I wouldn't be charged again), they canceled it early out of spite because I had complained about them not pausing my account when I was traveling for 3 months. Instead of showing remorse for canceling my membership, the manager tried to blame me, until I had email as proof. Even then, the manager, Darrell Szymanski was dismissive, rude, and completely lacking in empathy or consideration. A gym is supposed to be a place where members feel valued and respected--not taken advantage of. Unfortunately, this club falls far short. They were so condescending, it's was insulting.

I've been a member of Life Time Fitness for several years now and I have to say this location is…read more.. interesting. Located on the 9th floor of the One Chicago building near Magnificent Mile. To gain access into the club you can either walk in from the main lobby floor of One Chicago and take the elevator up to the 9th floor and that's where the club entrance is. There's only two elevators, during rush hour times there is often a line just to go up or down. You could take the stairs but who wants to climb 9 levels? That alone is a workout! Once you're inside the club there's 2 floor levels. The first floor has the check-in lobby, cafe, bar, locker rooms, rooftop pool and spa. The second level has all the workout equipment, cardio, and studio rooms for workout classes. I wasn't a big fan of the layout, it's kind of all over the place. Got a chance to take a Warrior Sculpt class with Taylor and it was awesome! One of the best sculpt classes I've ever had. I've seen some reviews complain about issues with the staff being rude but I honestly did not encounter any of that. Everyone was very friendly and welcoming. Oh and one last thing! This Life Time is open 24 hours! That's something I've never seen before, not even in NYC. That's a major win.

I don't write reviews lightly, especially negative ones, but this location deserves honest…read morefeedback. I've been a Life Time member on and off since I was a kid, starting in the suburbs of Houston. I've belonged in multiple cities, used LifeWork spaces, spent thousands per year on personal training, and countless dollars on spa services. By any definition, I'm a high-utilization, loyal customer and a genuine fan of the brand. The Chicago River North location is the biggest disappointment I've had with Life Time. From the start, the experience was poor. When I first toured before relocating to Chicago, the front desk manager rushed me through the building as if it were on fire--no real explanation, no attempt to sell the experience, no hospitality. That should have been a warning sign. Within my first two visits, I had two items stolen: A $370 pair of Sony in-ear headphones (gone after stepping away for under five minutes to get water) A $225 Canada Goose toque, taken from a bench while I briefly stepped on the scale These were not misplaced--they were stolen. That speaks volumes about the environment and lack of oversight. Beyond that, the club is consistently overcrowded, dirty, and disorganized, and staff interactions are largely unhelpful. For a gym positioned as a premium urban location, it simply does not meet the standard Life Time sets elsewhere. The spa experience is especially underwhelming. At Houston locations like Green Street and The Woodlands, you're greeted, given robes and slippers, sometimes offered a beverage, and allowed to change in a calm, elevated environment. River North offers none of that. It feels far closer to a Massage Envy than the resort-style experience Life Time markets and charges for. The final straw: when I called to cancel and asked to speak with the General Manager to share feedback, my membership was canceled before anyone reached out, asked what went wrong, or attempted to retain me. For a brand built on experience and loyalty, that was shocking. I've now joined Equinox--something I didn't want to do, as it's not a full-service gym--but this location left me no choice. Life Time is a great brand. This location is not. If you're considering River North, manage your expectations--or look elsewhere.

This is a solid gym. There's multiple floors of cardio equipment, a spacious weightlifting area…read morethat always has enough room even at peak hours, a Pilates studio, spinning studio, and multiple group fitness rooms. You can find pretty much any equipment here -- punching bags, sleds, reformer machines, etc. There is a good mix of group fitness classes here included in the membership price. Equinox has a reputation for being fancy -- thus the high price of this gym. However, I don't think this *particular* location really warrants the high price. This location isn't as flashy and new as comparably-priced gyms (like the Lincoln Common Equinox or the Midtown Athletic Club). It also lacks the extensive amenities of a place like East Bank Club (which has tennis courts, kayaking, basketball, etc). A membership at this location will give you access to some of Equinox's newer, fancier facilities (like Lincoln Common) as well as some of its convenient locations for office workers (Loop branch). If you live in Old Town / southern Lincoln Park and want a gym that's close-by this is probably the best option in the neighborhood.

I've been a member for years, and the quality keeps declining while prices keep rising. Class…read moreofferings haven't increased and it is difficult to get into classes. The new locker room products are poor. They're often out of towels, and the ones available are stained and dingy. Cleaning wipes are frequently out as well. I was even told not to shower after a workout despite being well before the cutoff time, and several women's showers have been damaged for over a year.

Well having checked in now about 75 times, I think I can finally write a 5-star review for the Ray…read moreMeyer! I started going to the Ray 5 months ago on the recommendation of a colleague and I have not been disappointed. The staff at the front desk are very friendly - and with your membership you get a free locker and towel. The locker rooms are in good condition and the showers are well kept and gives you plenty of room. The pool is really nice - and there are quite a few classes you can join. I use their personal training services with Kizzie Mailander and she has truly changed my life! She's a great trainer, but she is funny, direct and pushes you in the most positive way. I couldn't recommend her enough. The most important thing about the Ray is that they have a great selection of equipment and the place is kept in great shape. My membership may cost more than some of the chain gyms - but I feel it's a great value for the money. Highly recommended!

For the love of god, please play better music. Nothing worse than unbearable radio pop blaring…read morethroughout the facility. The last thing I want to hear is "Honey, I'm Good" by Andy Grammer blasting my ears off at 96 decibels while I'm trying to workout. Other than that, the Ray is the best.