Beautiful setup and display of furniture. Friendly staff. Unfortunately I was just visiting the area so only purchased a lamp.

Ordered a few pieces of furniture (sectional, ottoman, accent chair) in November, 2020. As of June 2021 we still have not received our purchase! Our delivery date has been pushed out with no real estimate on arrival of our furniture. The furniture is not cheap, you expect good quality and good service for the prices being paid. Disappointed in this situation and thought it could be handled better. I wanted to like them but it's hard to ignore waiting over 8 months for living room furniture to arrive. read more

Good third party furniture but beware of their leather. We designed our family room and the sofa we purchased came with a defect in the leather on one cushion. The repair person immediately sent out a "leather tech. He promptly put hot vinyl paste on the defect -- making it worse. The cushion then it went back to the factory to be replaced. We were without a cushion for five weeks! It came back defective. I then tried using our expensive peace of mind warranty and after they tried to blame us for the damage, they admitted that Stickley had stopped production of the leather used on our couch and thus they could do nothing to help. This is after at least six months trying to convince us that we had somehow damaged our cushion. It was only after an arbitration process that they admitted the truth. Now I'm being told by Strickley that leather is a natural material and thus variations should be expected. If you look at the warranty, they also state this. I just had no idea what "natural variations" could translate to. I took Stickley to the BBB for arbitration. Won. The manager, James, offered us a "great deal" of redoing the leather in another color for 4k. The couch costs 6k. I even wrote recently to the president, Ms. Audi. Not even the courtesy of a response. My designer told me that me that a premium price was worth the freedom from hassle. That has not been our experience, unfortunately. The metal side tables we also purchased are great. No problem there. Just stay away from Stickley's natural materials. I'm so upset that I even created a website to describe the full experience and to link to the letter sent to Ms. Audi. https://sites.google.com/view/stickleyaudioddesyofmisery read more

Stickley - This is what natural variations can mean. They even admit it was an "original defect". And they are the manufacturer! - Furniture Stores Near Me - Fayetteville, New York

I am *very* disappointed in my purchases and service from Stickley. I ended up buying there because they were the only place I could find a rather unique style of couch I had been searching for. So, sofa found and ordered. Next, a chair. A difficult process - the chairs were nearly as expensive as the sofa, most around 2K. The selection of fabrics for the chair was not wonderful. I later learned that the on-line selection was larger - the salesperson either did not know or chose not to share that info. In any case, order placed July 9th 2019, with a chair fabric I could live with. At that same time I ordered an extra yard of chair fabric to make pillows. Fast forward to mid September. The salesperson had said the furniture would take about 6 weeks to arrive. Checked in repeatedly, no word. Oh, finally, another salesperson says "they should have told you it takes 16 weeks, not 6". In the meantime, the yard of fabric arrives in late October. However, it had a huge "bite" out of it, rendering the very expensive piece only 1/2 usable. Salesperson says "oh, sorry, we will order another yard right away". My sofa arrived Tuesday, Nov 26. The chair had been delivered a week earlier, only because I discovered it was sitting at Stickley and I complained about the long wait. The sofa was delivered and damaged on arrival. The foot was deeply gouged and the poly fabric on the bottom of the sofa was shredded. A tech came out a week later and repaired the fabric - a less than ideal solution but I was not willing to send the sofa back. The foot is on order. Oh, and second shipment of fabric that was coming from Stickley? Crickets despite an email and call. The worst insult of this whole experience is that I have learned that both pieces (upholstered, not Stickley signature Mission Style) were made in CHINA. So, I waited 18 weeks for very expensive furniture made in China. Lesson learned. 12/31/19 Edited to add STILL no second yard of fabric and *crickets* from George at Stickley. I'm so done with them. read more

As repeat customers of Stickley Audi and Co., we can attest to their highest level of quality furniture and service. Purchased a leather recliner, and we can't be more pleased. Beautiful leather and extremely comfortable. Our sales consultant, George, was very knowledgeable and patient. We wandered throughout their beautiful room settings, and were particularly wowed by their mission furniture. Chair arrived earlier than expected and was delivered to Ithaca within a few days with no damage to the chair or our house. Cannot recommend this highly enough! read more

Really bad hours. We came all the way out here after work on a Friday to get a recliner but the second we walked in the door they said they had already closed. They are apparently only open until 6pm so our 30+ minute trip out here was totally wasted since that's the only reason we came out. Sorry Stickley but every single other furniture store is open until 9 or 10pm. read more

Best furniture store in Central New York. The quality of the furniture is spectacular. It's probably the highest quality American made product you can buy anywhere. I found the sales people very helpful, not the least bit pushy and very thorough in their knowledge and ability to create beautiful living spaces. It was like having a private interior designer all to myself. I'm a huge fan of their mission furniture which transformed our family room into both the most beautiful and comfortable room in the house. Don't miss the rug department! Their Stickley design rugs are the most beautiful I've ever seen. When we first moved to Syracuse from Chicago, our realtor said she thought we'd love the store. She was right. read more

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Stickley has a large variety of absolutely beautiful pieces. I wasn't 100% sure what I wanted when I went in but the sales team was really patient and listened to what I was saying and was able to suggest the perfect pieces for me. I will definitely be going back for my future furniture needs and highly recommend Stickley Audi & Co. to anyone looking for beautiful high quality furniture. read more

I love the furniture here! The colors, finishes and quality are flawless, and the designs are individual and personal. I was like a kid in a candy shop! I didn't really know what I wanted to get when I got there, but the employees were great at helping me figure out what living room set fit best to me, my boyfriend and our home. The place was recommended by more than one of my friends and I can truly say I understand why; I will recommend it to anyone who asks, and to those who don't ask. read more