One of the most customer service friendly businesses we go too. There always seems to be an…read moreabundance of educated friendly staff on hand. While you're not going to find the prices like you see in giant box stores, there is a better selection and quality merchandise and they make up for price with customer service. They gave everything from sandals, sneakers, work boots, dress shoes for every age.

Better to go barefooted instead of wearing anything they sale. Yelp removed my first review because…read moreRed's cried which is indicative of the staffs attitude. Over rated, over priced and low quality shoes. Staff follow you like you're gonna steal. Then they give attitude when you ask for help. Shoes are of the lowest quality and will fall apart in less than a year. Quit hiring crying lazy staff is my advice.

This store sells very long lasting shoes that are completely worth the price tag. The shop has old…read moreworld charm, with overstuffed arm chairs, and a beautiful wooden bench on which to sit and get feet measured. I have purchased at least three pairs of shoes that are sold here. I have no qualms about the quality of the products. The clearance rack near the front is a nice touch. In reading other reviews I have noticed a trend that spans a decade: questionable customer service. If I worked in a relatively small store in which ventilation turnover is minimal, I would wear a mask. I would not, however repeatedly inform customers that I felt at risk because it is a small store and you really don't know about the vaccination rate of customers. Every store I entered today faced the exact customer service health related quandary. In no other store did an employee tell me the ages and number of people at risk of COVID with whom they came into direct contact with on a regular basis. I have compassion for the stress of working in a customer contact job during a pandemic. All retail workers deserve hazard pay, but that conversation should be between employees and their bosses.

I went into this store twice last week within days. The…read morefirst day neither of the sales associates made themselves available to me as I waited for them to wrap up a personal conversation at the register so I left. The second time (because i really wanted this specific brand) I went into the store the sales associate who "helped" me couldn't get the size of my shoes right- however i know my shoe size and she kept telling me I was wrong. Not to mention the pricing on the shoes is significantly increased from online sales/even the kittery trading post up the road. Do yourself a favor and don't go into this unhelpful useless shop in downtown portsmouth. just go to the kittery trading post, save yourself some cash and receive way service from better sales associates.

I just stepped into Bootleggers for the first time. Five things stood out for me. 1. Customer…read moreservice was excellent. Carly helped me with my purchases. She was knowledgeable, helpful, and friendly. I felt confident in my purchases after consulting with her. I also spoke with Darla (manager, I hope I have her name right) and she was every bit as nice. 2. The selection of footwear and clothing. They have a very nice selection of quality products. If you are tired of buying cheap sneaks, splurge and get something nice here. 3. Tidy Store. Even though it was busy, shoes and clothing were never on the floor or out of place unless a customer was trying them on. Shoes were in the correct boxes and boxes were ordered logically which made it easy for me to find my size. Also they will order items from other stores and call you if their store doesn't have your size. 4. Love their 20% off sale. Makes justifying buying expensive products a bit easier. 5. Generous return policy where they let you try shoes indoors for 30 days which gives you time to know for sure if they will work for you. If you need to return, just bring items, packaging and receipt in for refund or exchange within the return timeframe. I had driven by many a time. I'm really glad I decided to stop in and shop. Highly recommend.

I have been buying winter boots, sandals, & workbooks from Bootleggers since we moved to Exeter…read more All of the employees are helpful & nice! The managers are very nice & I enjoy chatting with them. Teresa, Jim & another staffer, oops, bad with names are helpful. They carry numerous lines. I always receive good feedback!! I recently checked out sandals & and the manager & co-worker were super nice. We got on a topic other than sandals. It was nice to chat for a few minutes. They are helpful, courteous & professional! No snippities! Sandal time.

What a positive shopping experience. Great selection of shoes and the customer service was superb…read more Went looking for pickleball sneakers. I had some indecision with which pair to get, but the gentleman who helped us tried a variety of lacing options based upon my feedback. As soon as he found the right lacing pattern for me, I was sold. It was a neat learning experience, seeing how much a change in lacing could impact comfort. Left with 3 pairs of sneakers! I highly recommend this family run company. Thank you for your customer service

Great selection of tennis shoes and the best customer service. You can't beat this shop for tennis,…read morerunning and pickle ball gear.

Caroline ( customer representative for Runners Alley) was just so impressive as she gave us a…read moreseamless fitting for my husband new Saucony sneakers. No rush, just honest opinion based upon their computerized evaluation and just great attentiveness. You get five stars from us Carolinei will be back next weekend to get my new Hokas. B. Lodge

Absolutely wonderful service. I came in because my current sneakers were giving me blisters and the…read morekind woman who work there assisted me for an hour and a half trying on different shoes until I found the right one. She was patient, knowledgeable, and beyond helpful. I bought ultras, which have been great. I recommend them for those with wide feet. She also assured me that I had not liked them, they have a return policy. They also honored a military discount. Good prices and a great store. I will be back when I need to purchase again.

Just everything. From their wish lists, to their selection. Never really looking for anything…read moreand always find plenty. Terrific customer service makes it extra special.

As I travel across America in my RV I love popping into the local boutiques to see what I can find…read morenot offered in or around my midwestern city, and/or on their sale racks. I was drawn in to Hazel by some casual pull on pants, perfect for the kind of traveling I do, on their sale rack. Though I didn't get them, I tried on loads of clothes while my husband had a long and extremely enjoyable conversation about music with the absolutely wonderful sales clerk. Truth be told, all of the brands I tried on are national and could be gotten anywhere but I did end up with one pair of pants at a great sale price. Veering away from the sale rack I noticed an excellent curated collection of jewelry, shoes, scarves, and clothes.

This store has shoes for everyone! They are located near Nike and McDonald's at the Kittery Premium…read moreOutlets. Nice, clean store, attentive staff, great selection, great prices and good sales. You can't beat it!

The staff at this store are very knowledgeable and very helpful. They took the time to make sure I…read morehad the right footwear for what I needed.