Alison, Ken and the crew are amazing! It all started with a trip to their showroom which is stocked with all options and everything you need to make decisions. They have a lot of style - everything is displayed beautifully, and Alison knows her stuff and was able to answer all of our questions. Not only is she knowledgeable, she is also a great person, very easy to talk to and I was not intimidated to ask all kinds of questions . We landed on the Kozy Heat Oakport gas stove which is modern and efficient and warms us right up. Installation was a breeze because JFP handled everything, including a new chimney through the roof. Ken and the guys were just terrific during their visits. You would be crazy to go anywhere else! Thanks Alison and Ken! read more

Jackson Fireplace & Patio - Kozy Heat Oakport - Fireplace Services Near Me - Hampton Falls, New Hampshire

Staff very friendly & knowledgeable. Technicians arrive on time and do a great job servicing our gas fireplace. Showroom has numerous stoves & fireplaces on display and the staff help you select what would fit well in your room with existing wood fireplace. read more

After wasting my time with Fallon Home and Hearth and then getting ripped off by Yankee Fireplace, dealing with Jackson Fireplace was a godsend! We were told by Fallon and Yankee that we would need to remove and replace our gas fireplace. Jackson was able to fix our fireplace for a very reasonable price. I should have gone to them in the first place! They are terrific!! Wonderful customer service. read more

Family owned and operated business with superb customer service and installation. Great choices and prices as well. Most importantly they stand by their products with follow up and service Highly recommend read more

Jackson Fireplace came on time and thoroughly cleaned and fixed our gas fireplace. Connor was very polite and walked me through our options. we will definitely use the moving forward read more

I was recently in search of someone who could service my gas fireplace that wouldn't ignite. I could not have been more pleased with the responsiveness and great service Jackson Fireplace provided. I wish I had discovered them sooner. They truly go above and beyond to satisfy their customers. 5 stars!! read more

I have been a customer of Jackson Fireplace for over twenty years. They installed two fireplace inserts for me in a previous home, and an insert and an Enviro gas stove/fireplace in my current home. Ken and Dave have come to my home every year for my annual tune-ups, and I've kept nice and warm ever since. Any time that I've called Allison or Ken for a minor issue with any of my fireplaces, they've always come to take care of me right away. I can't thank them enough for the wonderful customer service they've provided over the years. Beth F. - Hampton, NH read more

I had a wonderful experience with my new fireplace, from start to finish with Ken and Dave at Jackson Fireplace. They were knowledgeable, helpful, professional and a pleasure to work with. They reliably came as planned and did quality work. I highly recommend them for any fireplace needs. read more

We love our new Kozy Heat Roosevelt 34, and Jackson Fireplace was excellent in every regard! Alison helped us choose among many great products and managed the purchase and install with frequent, helpful emails. Ken and his guys were super nice, knowledgable, efficient, neat and completely unfazed by our quirky old house. Highly, highly recommend them! Deb and Pete H. read more

Jackson Fireplace & Patio - Fireplace Services Near Me - Hampton Falls, New Hampshire

The expert service by a knowledgeable technician who was very informative and pleasant. Service was provided promptly.

Very happy with my Chaska 29 Gas Fireplace. Beautiful unit that throws off great heat too! I'll be lighting it every morning with the push of a button....enjoying my morning coffee by the fireplace! Competitive price and great service. I went to two other stores and Ken and Allison were the best. Why? One store had a much higher cost, but they said that was the retail price and could be negotiated...I don't want to negotiate.... I just want the best price! Ken gave me a price that I would have had to negotiate to with the other company...if they even would go that low!. The other store I went to talked fast and seemed to offer an artifically low installation costs that didn't feel right as I know what plumbers charge for this type of work. Ken was straight up from beginning to end....great professional installation to cap off ease of purchase. Love my fireplace! read more

Excellent experience working with Ken, Alison, and the team from Jackson Fireplace who recently installed a new Chaska gas fireplace in our home. For the installation work, everything went smoothly and the quality of the work was great. We really appreciated having a very experienced and knowledgeable team doing the installation. We've been using the new fireplace for a few months and it works beautifully :) Very happy customers! read more

We used Jackson Fireplace to convert our wood fireplace to gas logs. Everything about our interaction with Jackson Fireplace was excellent. We walked in without an appointment and were warmly welcomed. They were attentive and informative without being overbearing and there was no pressure to buy. We had a bit of back and forth over email, while they guided us through the process of selecting the best product for our budget and aesthetic. Much of the time, Alison responded to my questions within minutes, even on a Sunday evening. When installation day came, Ken was punctual, showed respect for our home and was a pleasure to deal with. Two days later, he returned with a broken wrist and the town inspector, who found no issues with the new gas line he ran. Ken finished the job that same day, even though he had broken his wrist the day before! I highly recommend Jackson Fireplace! read more

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Amazing service from start to finish. Alison is the most efficient person to deal with and she scheduled our appointment and kept us informed. Dave was our technician and did a great job bringing our fire back to its original performance. I am so glad I found this company. read more

Had my fireplace insert serviced by Dave from Jackson Fireplace & Patio. He was extremely thorough, pleasant and informative. I wish all the service professionals I hire could be as nice, prompt, honest and competent as Dave. Cannot recommend enough - just a great experience. read more

Jackson Fireplace was great. They were super responsive providing an estimate, setting up a timely appointment and completing the work professionally. Highly recommend! read more

We got extremely lucky to walk into this place on a Saturday and meet with Ken, the owner. We had explored a few other places and were just not comfortable with their level of expertise. We were looking to purchase and have installed a propane fireplace insert and were quoted over $8k by another company. Jackson was able to sell us a great product and install it for under $5k. Better than the price, though, was the level of service, which we really needed to put us at ease. I'm not much of a handyman, so I didn't trust the measurements I took. Ken came out to take the measurements, ordered the right size fireplace, came out to pre-install it prior to my propane company bringing propane to the fireplace and then came again to finish the install and go over the features and remote control with us. The bottom line is that if you are looking for an experienced professional (and licensed gas-fitter) to take the ball and run with it, you will not be disappointed with Jackson Fireplace. I failed to mention that they also rushed to get this job finished and even came here the day before Thanksgiving to finish it up. Ken & Alison are a great team and we are so happy with our decision to work with them! read more

Wow! Incredible business. Super friendly staff and amazing selection. I can't wait to give them more business in the future.

My opinion is based on personal experience with their customer service. I called on a week day to request a call back for price and service of an existing insert fireplace. I called because the fireplace we have (Superior) is in need to maintenance and difficulty firing up. Thought where Jackson is a local company, could throw my business to them and also get a reasonable cost estimate to perform service. About 24-hours after my initial call, I received a call back. In my opinion, that was too long of a timespan for them to call back regarding a new customer inquiry. In any event, I did call them back to give a chance about explaining what they would do for the fireplace and the fees. I was told the starting fee would be $169 plus parts. To me, that was expensive for a service maintenance call for a new customer. We generally contact the company that installed the fireplace, which is about 30 minutes out of town. In this case, this business is only 15 minutes away and their pricing is much higher than the company we generally deal with. I am giving this rating only because others I have spoken with about the business spoke highly of them. Otherwise, I would give a much lower rating. Perhaps they provide better service to existing customers. read more

Ken and Alison are a pleasure to deal with. They are very professional and knowledgeable. They were very helpful with all my questions and concerns when picking out the perfect gas fireplace unit for our new home. They worked us into their busy schedule and were always on time. We are so happy with our fireplace and look forward to years of enjoyment. We checked out many fireplace distributors and we definitely chose the right one. read more

We called about a malfunctioning fireplace insert. They were able to squeeze us into a busy winter season. The technician came out, fixed the problem, and performed a thorough cleaning so that the unit works great now. He laid down cloths, and was meticulous in his clean up. We were even missing a gasket for the stove, and the technician had another employee bring one to the house while he was there so that the service could be completed. Very happy! read more

It's like pulling teeth to get these guys to help you after the sale. Consistently reluctant (actually unwilling) to even come out for a routine (paid) service call, even after $6k+ of installations at my home and known referrals to other family members over the past few years. Extremely frustrating. read more

Alison was incredibly helpful and responsive from the first call/email exchange to the last. She helped me with all. the decisions that needed to be made, and coordinated all the required scheduling. Ken is excellent at what he does. Perfect installation. Even touched up some parts that were not his domain. I would use them again and again. read more

We just replaced our 25 year old soapstone with a new Pacific Energy from Jackson Fireplace. Ken and Alison were friendly and knowledgable and also looked up my old stove so I could post a fair price on Craig's list. When it was time to order Ken found the stove we wanted as a 2013 leftover and was able to save us a considerable amount over the 2014 which had a different door design. Easy to work with,relaxed showroom and returned calls on time. read more