Master vet! What veterinary service should look like! I walked in and I told him the situation. It…read morewas in a lot of extra fees, and we got right to the point!

Dr. Francella is simply the best. Very calm and very professional. He has seen all of our animals…read moreand always knows what needs done or where to go. I'm so glad we found his office!

We have been coming here for 15+ years. Love the care our pets receive here. The doctor is very…read moreprofessional and knowledgeable.

Absolutely the worst experience with a vet. My wife took our golden doodle to see them explaining…read moreover the phone (prior to the appointment) that we thought she was pregnant. AFTER making her an appointment and taking her down to the vet, reminding the vet that we thought she was pregnant, we were told "sorry I can't help you" followed by her and her staff shaming my wife for wanting to have puppies from our beautiful dog. Unacceptable, unprofessional behavior. S Remich (saremich@gmail.com)

If you need a great vet for a serious problem then Dr Moss is for you! He saved our Heidi's life!read more

This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to…read morereflect on... I'm not one to post on fb often but I feel this needs to be addressed. **Thorndale Animal Hospital** I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance. During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued. When I begged to bring Chubbs in for immediate care, I was told that I couldn't come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience. **my call with your clinic** Me sobbing and begging "please please let me bring Chubbs in. I don't know what to do for her and I have two young kids here. Your clinic "if she continues to seize being her to the ER (Blue Pearl in Malvern) Me "please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it's rush hour now! I just need her to feel calmer for the ride. Please help me" Your clinic "you can't, sorry, we closing soon" Then I hung up on her. After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride--two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever. I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there's not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror--not just for her, but for my entire family, including my two young children, who were left helpless and confused. I tried to explain to you that we will be at least 30 mins away and it's also rush hour.... I am not upset because the vet couldn't save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more. I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.

I brought my 10 year old cat here because I discovered a large tumor on her underbelly. They…read moresuggested surgery but they said she would need further surgeries and will eventually die if the mass is cancer. They said the surgery if anything would help keep her comfortable for the next few months or so until she passed. Not once did they tell me SHE MIGHT NOT MAKE IT THROUGH THE SURGERY! I agreed to the surgery, it's cost was $4,571.42. After the surgery I took her home, she was still groggy when I got her settled, she ate, but she seemed very uncomfortable. I gave her the prescribed pain medicine as directed by staff member, no Vet greeted me to discuss her post surgery needs. The next day she was still not coming around I thought it was the pain and I gave her more medicine. Long story short, I took her back the next day. They didn't have a clue what was wrong but suggested to put her on fluids, and do blood tests, but that would be another charge! I told them I had no more to give. They said they would only charge me for the blood tests. They make you pay first!. I picked her up and the Head Vet/Owner looked me right in the eye and said, "Leah is going to make it, but you have to follow the plan". Since they are a Hospital, but have no overnight care, they sent me home with her and told me to keep her warm. Then the Head Vet/Owner said," If she makes it through the night then bring her back tomorrow at no charge, and we will put her back on fluids." I said," you just said she was going to make it" she said," Your cat is 10 years old with potential cancer, she is having a coming out of the anesthesia. We are sending you home with a warming pad," When I went to the front desk, a nasty vet tech told me they decided not to send me home with a warming pad, just to use my space heater. I figured they knew she wouldn't make it! I took my baby girl home that night and kept her warm. Leah died that night. I brought her back as scheduled the next day. They said it would be another $296.00 for cremation. Not the Vet or the Head Vet offered any condolences to me. The office manager offered me condolences with a hug. Later that day they called me and and said the cost of Leah's cremation was comped. I figured because they knew they shouldn't have operated on a 10 year old cat with a gigantic tumor!! That Monday I got a call from the Vet, but not the Head Vet/Owner, or the Surgeon, she offered her condolences. I asked why they didn't know she wouldn't make it? She said she only does minor surgeries. Not once did the "Surgeon" that operated on Leah say she there was a chance she wouldn't make it through the surgery!!! Don't let these people touch your Older cat, dog or animal. They are incompetent and they don't care. If you say you are a hospital, then why don't you have overnight care!!! Don't let them operate on your pets!! Give me my Money back!!!! Rest In Peace Leah, I am broken hearted.

Everyone at Glenmoore Vet is SO knowledgeable and kind. From the front desk to the vet techs and…read morevets, their service has been wonderful! I recommend them very highly.

Went for a visit with 2 of my dogs with Dr. VanTilburg only one was scheduled for a physical my…read moreother dog Finn was just supposed to see a tech for heartworm test . I told the Dr my concerns about a growth on my Finn's paw. Even though my dog was not scheduled for an exam he did a biopsy of the growth and even analyzed it under a microscope and precribed an antibiotic since it thankfully turned out to be a just an infection. This office has great caring Doctors that do not gouge you. I can't recommend this office enough!

Many many years with Dr Flickinger caring for our dogs. She…read moreand Marta were always so caring and compassionate

Dr. Flickinger and Marta have been my vet for over 20 years. I trust them completely with my pets,…read morethey give me their honest opinions...good or bad and cried with me when the enevible happened. So compassionate... they've never let me down. My dogs are happy when they come! I would definately recommend them.

I have been taking my fur babies to this veterinary hospital for almost 8 years now and I cannot…read moresay enough wonderful things about the staff, to date 3 dogs and 1 cat. My shibas both needed luxating patella surgeries which was when I first brought them, throughout the quality of care, during recovery & then end of life, the staff has been nothing more than accommodating, considerate, sympathetic, professional, well taken care of, have been taking my 5 year old Rottie here since he was pup a well as one cat I rescued. They never fail to fit us in if there is an emergency, the grooming service done from the office is wonderful, I cannot recommend them highly enough.

I cannot say enough nice things about this place. Friendly staff and extremely caring for our pets…read more Highly recommend Dr Mooney

Have been taking our 3 dogs here since they opened. Not only are they professional but also love…read morewhat they do. We had to put our boxer down 2 years ago and Dr Smith was patient with us while explaining everything to us and providing us with the information we needed to make the right decision for all of us. We were given the space and time needed with our "Dixie" and were not rushed or made to feel unimportant while dealing with our loss. For our other dogs, they see us right away and treat them accordingly and always take care of the situation. They are professional as well as friendly. 5 stars all the way!!

We took our doggie for a second opinion and were completely satisfied with the outcome. I think…read moreEthel has found a new vet!

My family and I have been going to Dr.Francella for over 20 years and I wouldn't want to go to any…read moreother vet! He's amazing with all animals and very knowledgeable. Francella is phenomenal at what he does and treats animals with care and compassio. Some people find him a little harsh when dealing with owners(people) but he's the best vet you'll ever find!!

I never write reviews. I feel the need to add my review at this time. My family began taking our…read morepets to HoneyBrook animal Hospital 47 years ago. In that time we have had not ONE complaint! The care our pets have received is excellent. The staff and doctor are always available. Dr Frankel has come to my home where he and I worked to fashion an E collar of cardboard for my elderly golden retriever. He was able to diagnose her properly after another practice misdiagnosed her. When she needed more care than I was able to give at home Dr Frankel and the practice owner agreed to keep her for two days at no charge. This dog survived to live a very healthy, three additional years. I called late one evening after returning from work to find an elderly cat needing emergent attention. The staff waited for me at arrive past closing time. They used precautions against rabies as I was educated that my house cat could have come in contact with an infected rodent in my home. This made total sense as my unvaccinated cat lives in a 70 year old home. I have never seen rodents but maybe because I have cats. This was not personal it was appropriate. My pets are family and have been my entire life. When we all get together with ages from 1-80 all the pets come too! I will continue to trust HoneyBrook animal hospital to keep our furry family members healthy and to be there when we need to make tough decisions.

Dr. Frankel is an anti-American person who has zero concept of the law. I went to this veterinarian…read morefor medical care, I had an appointment, and they asked me to sign a waiver. I signed the waiver and Frankel did not like the way I signed. 1 USC 1 - "signature" or "subscription" includes a mark when the person making the same intended it as such. They can NOT tell you how to make your mark, no one can. Frankel committed a crime when he refused my signature. I will be taking legal action. The office staff is very nice, Frankel is simply awful - stay away!