The hotel is quality and comfortable. I had everything I…read moreneeded for our 6 day work trip. The staff was great. Breakfast was great. Thank you.

Stayed there for a week for work . For being where it's…read morelocated , my hopes weren't very high, but it was great . The hardest part was finding it , the sign is tiny and blocked by a bush till your right on top of it and it's located way back behind another building . They need a better sign . The room was spacious and my favorite part was the comfy couch , it's long enough to lay on and take a nap . Breakfast was included, it was minimal , meat, eggs of some sort , potato's , and my favorite waffle maker , and assorted cereals, yogurt, fruit . I would definitely stay there again now that I found it .

Staff here were friendly especially Kiera. Rooms are old but they are renovating them so they will…read morebe nice soon. Kiera was extremely helpful for our party, which had four people in two rooms arriving at three different times, she made sure we all had what we needed. So did Cassandra. Breakfast was good, pancake machine was fun. There was an issue with my first room with some gunk in the shower but staff helpfully moved me and the second room was fine. And that should be resolved by renovations.

I stayed here recently for 4 nights and it's really a crapshoot on whether you'll be able to sleep…read moreor not, depending on your neighbors. The walls are paper-thin (I could hear clear conversations from my neighboring guests through either wall) and sound carries easily through the building. The doors all auto-slam to close, and there is music piped in through the hallways which seeps into the rooms. I had a white noise machine with me and it didn't mitigate the fact that the noise was really disruptive and loud. The staff, however, is pretty great, and the breakfast is a good spread of various foods, from sausages to eggs to toast/pancakes and oatmeal. The location is fine (felt very safe) but the building is basically standalone on a piece of property, so you can't walk to anywhere interesting, even though there are shops and restaurants not even a mile away. If you'd prefer to wander or are only relying on Uber/Lyft to get around, perhaps stay somewhere else.

Room is clean. Water pressure is not great. There's only one towel hook in the bathroom; I feel…read morelike there should be more, especially for more than one guest in the room. I had three guests with two beds. Breakfast is like any other Hampton Inn. They did remove the coffee pots early and never had it throughout the day and night like other Hampton Inns. They also didn't have hot chocolate available (I checked the two nights we were there for my son). Ample parking. Relatively quiet. Nice blackout shades in room. There's a microwave and mini fridge.

This place has not aged well for me since we came here a couple years ago - things are starting to…read moreshow heavy wear. Shower didn't get hot - just lukewarm. Tables and tub surfaces scratched and beat up - shelf in shower broken and pieced back together with tub caulk. Overall just ok. Sad!

Solid hotel under hilton ('tapestry') label. Room layout are offbeat as this was a conversion…read morefrom a synagogue that became empty in 1968 i believe, lay fallow for years and then was purchased and converted. Note, they cover a Lyft rode to get you back to the airport

Convenient location. Large room. Could update hallway wallpaper and carpets . Reminiscent of a…read moremovie from the 70s ... no tricycles ! I'll say it's fine. I will say the staff are all super friendly which carries a lot of weight. They have an exercise room it's small, but it's better than nothing. Probably they could use a fan in that room.

Gorgeous, restored, modern, wonderful!…read more We had the best experience at this hotel. We got a king suite with a separate kitchen and sitting area, as we were not leaving our room much due to surgery. The room was spotless, the bed was so comfortable and there were a lot of pillows. You could have parked a Buick in the bathroom! We ended up being done with our medical appointments two day early. They were unable To refund our room (which they were not obligated to do anyway) but willingly gave us one free nights stay voucher. How wonderful is that! So accommodating and nice. The two staff ladies at the desk were so kind to us. This hotel has a "wall of fame" where you can see a few of the stars who have stayed there. It's in the heart of a city circle area where there are some shops and restaurants to walk to. Again, we were only able to leave for a bit (for our sanity) but it's location was perfect for a walk. We will definitely be back!

We really enjoyed our stay at this grand old hotel smack dab in the middle of Syracuse…read more Because of it's location they do not offer parking, but there are many lots all around the area. We found one that only charged us ten bucks for the night. We were in town for a concert at the Landmark, which is literally across the street. After the concert ended, we were back in our hotel room in about five minutes. There are also tons of great bars and restaurants all within a few blocks. Our room was clean and spacious enough for two people, and the bathroom was roomy and clean.

NO AIR CONDITIONING! Their HVAC system sucks. My room was 80+ degrees and they say they can only…read moreoperate with A/C or Heat depending on the season. The windows don't open and the room is just hot, stuffy and musty. I don't think I've ever been in a hotel that didn't have air conditioning. They've done a good job trying to rehab an older property. It has flaws and obvious wear and tear ... which would be fine if the A/C worked! Oh and the pool was also closed. These things should be disclosed when booking - I would not have stayed here if I knew these things.

This was my first time staying at this location. From the outside, it didn't look like much, but…read morethe interior had clearly been renovated and felt very up-to-date. The design is modern, with plenty of small seating areas on the lower level that are great for casual meetups or small groups. Despite the open layout and atrium-style space, it was surprisingly quiet. I stayed in a king suite, which was nicely decorated and comfortable. There was a faint smell in the room that I couldn't quite place--not bad, just noticeable when coming in or out. The hotel is located right next to the highway, so if your room faces that direction, you'll definitely hear the traffic. I'd suggest bringing earplugs if you're a light sleeper.

The hotel is fine it not great or anything but convenient. Their shuttle service is pretty decent,…read morepick up and drop off from airport. Hotel is busy with lots of sports kids and parents . Their breakfast is meh .... They need to do a better job

My experience at the DoubleTree Syracuse started off great and then slipped a bit. On the positive…read moreside, Sammy at the front desk was extremely kind. He greeted me warmly, gave me water, and even extra cookies. That first impression was exactly what I expect from Hilton--hospitality all the way. After that, things went downhill. I was given a room with two double beds instead of a king. I'm 6'4", and I simply couldn't fit comfortably in the double bed. I went back downstairs to ask for a king, but by that time (around 9 p.m.) they said they didn't have any available. That was disappointing, especially for a brand like Hilton. On top of that, finding ice was more complicated than it needed to be. The ice machines are only on the second floor, which isn't the end of the world but is inconvenient when you're tired and just trying to settle in.

The place is like new or maybe it was just built recently. Furnishing was great customer service…read morewas great. Price was kinda on the high side but that's how it is.. there isn't any airport shuttle and there are no restaurants near except you can walk over to RUBY TUESDAY and hope you don't get run over on the side street. Not a highway to walk across. Not near the CENTRO line. From airport to here, take the downtown 184 to the 123 cross town and then walk 2 miles and it will cost u 2 bucks. Else uber Lyft yourself for $35

During our recent road trip, our family stayed at two different Fairfield Inn & Suite locations and…read morenoted a significant difference in the satisfaction of our stays. For comparison reasons, the other location we were at was the one in Ithaca - but this Syracuse location is our preferred location. Upon entry, you have a "Corner Cafe" for some snacks to purchase, the front desk, and then the breakfast area alongside coffee available all day. The breakfast seating area is about the same size in both hotels but I found the Syracuse location to be more comfortable as it was less cramped and less busy during breakfast hours. On the note of breakfast, the breakfast at the Syracuse location was significantly better. To compare, Syracuse had the following advantages: - Their mini fridge was available at all hours of the day, filled with individual packages of Chobani yogurt, Silk soy products (original and chocolate), milk (whole, 2%, and low fat chocolate), as well as some fruit cups and apple sauce. Versus the Ithaca location which has their fridge turned after breakfast so people couldn't access it, they had less variety and less stock. - Syracuse offers two waffle machines (with timers which were helpful), with a runnier yet fluffier waffle batter. At the Ithaca location, there was a constant line of 2-4 people waiting for the single machine and without the timer, people were often confused about when their waffles would be ready. - Overall, there are more items available at the Syracuse location: hard boiled eggs, Nutella packets, low fat cream cheese, single packets of Delight creamers, bananas, to name a few. - Despite breakfast hours being 6:30-9:30 am, the Syracuse location extends their breakfast for a bit after, keeping their stock, and leaves out stable items (i.e. the mini fridge) out for people to grab n' go versus the Ithaca location which stops stocking items in the last hour hence if you go for breakfast closer to 9 am, there's not much for you to eat. - the Ithaca location was also less organized with their breakfast. People were excited to get some cheese with their eggs, but got disappointed when they opened the container to find a compote of sorts.

This hotel has had some major renovation work done recently in some areas. For example, the lobby…read moreand breakfast area are new and very nicely done. The area where the ice machine, vending and an atm are located and the ground floor corridor are not. The corridor on our floor was updated. The elevator scared the beejesus out of me! Every time it started it 'dropped' before moving in a controlled way. Every. Time. New fear unlocked. Check. We were checked in quickly and easily, were directed to the elevator and told breakfast hours. We unloaded the vehicle and washed up a bit before heading to dinner at which point we found the sink would not drain. On our way out we asked if a plunger was available to us. I am aware most hotels only have one staff member on duty in the evenings and did not expect 'maintenance' to fix the clog. Reception had a plunger for us when we returned from dinner. (We did get the clog cleared but that was pretty gross.) The room has been newly painted with a new vanity, sink and mirror. The wall behind the mirror is tiled where the old, larger one was and a space next to the vanity, where a bigger counter top was, has been boxed in and I used as a shelf for personal care items. Bar soap on vanity and in shower, and single use personal care items on counter top. No hooks for toiletry bags. The bathroom was clean, has been updated with a new tub and surround, plenty of hot water, good pressure, no drain issue in the tub. The walls have been newly papered and a new towel shelf is over a newer toilet. Two of each towel type and a floor mat. Our room was small, with a King bed, a chair (which I do appreciate in a hotel room) that was older, worn and smelled of stale wine, a floor lamp behind the chair, closet, desk, TV, mini-fridge and coffee service. There is no designated luggage rack area or a portable one in the closet, where you will find an iron and board. Two bedside tables have lamps a plug and a USB. Wi-fi was free. The bed was comfortable with a variety of pillows, soft sheets and nice weight duvet. The heater looks like a replacement unit and kept the room cool during our summer visit. Breakfast included juice, cold cereal, instant oatmeal, waffles, two hot items (I didn't open the chafing dishes to look) fruit, yogurt, milk for cereal, bagels and bread. A microwave and add-ins like S&P and jelly are on an island in the middle of the breakfast buffet area. Staff did their jobs minimally. Not friendly, not rude, just unmotivated, uninterested. It was small things like our interactions and attention to details in the room and at breakfast. Breakfast staff seem to be reception staff so they are trying to juggle keeping the coffee pot full during a busy front desk/check-out time. I can understand their frustration. It seems like corners are being trimmed to pay for much needed updates to the property. Not sure if it has to do with the location, some event happening in the area or something else but this was the most expensive room on our trip and the smallest. Add in the lackluster customer service and attention to details and our stay did not feel like a good value.

Clean and comfortable. Dog friendly. It would have been nice to come in through a side entrance…read morewith the dog rather than going through the lobby every time but that's a minor quibble. A few burnt out lightbulbs, we told the front desk and they noted it and seemed to plan to get right on it. Nice breakfast selections. "Clean and comfortable" might not seem like a strong reference but compared to other places that cost as much and were much lower quality ......

Great spot! Clean, comfortable rooms, friendly and attentive staff and a great restaurant right…read morenext door

We stayed at this hotel for 4 nights. First night we discovered leftover food in the refrigerator…read moreand hair in the shower. We notified front desk and service was done by housekeeping. The most troubling situation was on the third day, we came back to our room door propped open. We had requested our room to be serviced at 10 am that morning before we left. The house keepers were working in the hallway and we asked them to give us more towels. We closed our door and went on for the day. You can imagine the horror when we came home to an open door to our room. We were told by the front desk receptionist Kimberly that the hotel housekeepers propped their doors open after they finish cleaning the rooms so the manager can inspect the rooms. She apologized profusely, saying that it was an oversight. For almost 12 hours our door was open. The housekeeping manager, Kayla did reach out to us the following day and left message apologizing for leaving our door open. After returning home, we called and left several messages, but heard from no one. Several staff members kept saying that's their protocol. Leaving the door opened once they finished cleaning for inspection. I can understand if the guest has checked out for the day. But when you have guests like us who are staying several days, that protocol is a terrible one. There has to be changes made to make sure your guests don't feel violated. We will never come back to this hotel!