Compressor stopped kicking on. Called McIntire and they sent out Chris who figured out the problem…read moreand fixed it fast. All communications were friendly and price was fair. Family owned company deserves your business.

Our AC stopped working during record high temperatures, I called McIntire,was met with friendly…read moreservice.Cody came and fixed it quickly, and explained everything. I highly recommend their service!

They should be called The Best Guys HVAC, they installed our kitchen vent hood, and despite a few…read morechallenges after opening the drywall, they made it work. The job was neat, they arrived on time and completed the work as promised. Highly recommend them for kitchen vent installations. Very professional team. Will be reaching out again to service our HVAC next month.

These guys live up to their name! They are Good Guys! They are very thorough and go the extra mile…read moreto ensure your HVAC is properly working. These guys truly care about the customer and their needs. They came to my home, gave me a price for an HVAC replacement (I have an old system) and a price for repair. I opted for the repair. While they could have left me with no AC on a Friday, they actually went and got the correct parts to ensure my family was comfortable over the weekend and returned the same day. They kept me informed every step of the way, and provided reasonable pricing. I will be a customer for life!

John came out and diagnosed my burnt out fan unit, and after some effort, managed to find a…read morecompatible unit. He will make the effort to support you, and, after having used other local companies with mixed results, am confident this unit will last a long time.

I had a problem with AC and John came out a found the problem, he order the parts (coil) and…read morereplaced it. He inspected the system and made necessary adjustments and repairs.. The job was well done, he is knowledgeable and very professional.. He is my AC company if I need assistance.. I highly recommend him to anyone who needs ac repairs. Job well done..

Honest, timely service and reasonably priced. Easy to make an appointment and convenient to me.read more

Now they went to the new management. earlier they were affordable but now they are costly and…read moregreedy. they will be behind you if they give you the quote and that quote will be double or 3 times other quote. stay away from these greedy company.

We called Frederick heating and AC to install an eco bee and ended up getting a pretty good quote…read moreon a new downstairs AC unit. We ended up signing for it and they came back early the next day for install. The guys were very professional and taught us how to use the ecobee. Our unit is working wonderfully and we are very pleased with the entire process.

From first contact with Frederick Heating and Air I have been really pleased. They are very quick…read moreto respond, professional and honest. We got several estimates for replacing our furnace and a/c. This was the one company I didn't feel like I was dealing with used car sales men who were trying to rip me off. I felt like they were honest about what I needed, didn't try and up sell me things I didn't need and respectful when I asked for time to consider my options. Once we decided to go with them they scheduled us with in a week. The install was fast and I barely even knew they were in the house. Everything is working great and we are really happy that we decided to go with a local company. I am very picky and do extensive research before any major purchase. Frederick Heating and Air has excellent reviews, provide a great value, excellent warranty and professional service.

AllTech repair was fast, responsive, and offered a reasonably priced inspection and diagnostic fee…read more The technician arrived promptly and performed a thorough inspection. He identified some issues, but never told me what the required repairs would be. Then he told me that the repairs would cost us 75% of the cost of a new unit. He said that the AC unit needed to be replaced and possibly the air handler and even the water heater. This last recommendation made me skeptical. I asked for a quote on the repairs and separately on the cost of replacement. He said that replacement would require another 90 minute appointment; which I was not ready to commit too. I was expecting a quote and detailed listing of the repairs. We never received this quote. Based on the technician's description of the issues, my husband and I were able consider some potential repairs on our own. We made the repairs on our own (coil cleaning, capacitor replacement) and everything seems to be functioning well so far. My concern was that AllTech immediately jumps to a recommendation of replacement if a unit is older than 10 years. We never received a quote on the cost of repair. The repairs my husband and I made required roughly $30 worth of parts. I wish that AllTech would have provided the quote for repairs and not immediately jumped to the cost of an entirely new AC system. Also suggesting to replace the air handler and water heater was excessive.

I called AllTech to help me identify a leak on the lower level of my townhouse. Kai showed up…read more...on time and ready to work. Within an hour he found the leak! No upselling, no nonsense. He explained everything, fixed the problem, and made some sound recommendations. Thank you AllTech and thank you Kai.

The company used BOTS to handle the communication about my appointment which was infuriating in…read moreitself because I had questions on the day of my service. They also wouldn't give me a time window for the tech to come. They only give a date and tell you that they will call when they're on their way. This meant that I had to be available all day and couldn't plan anything else. I called the main line and got a human, but she had zero empathy and said that I had to just wait to be contacted when the tech was on his way. When the guy finally got to the house, he told me it would be $350 just to discover the issue. I said no. But before I said no, he told me that my issue could be anything, and he could likely find it within 2 hours, and that I could possibly need a whole new panel (at least $10,000), depending on what he found. He said my panel looked old and potentially overloaded ...despite the fact that this panel has worked just find for over a decade!! The next day, another electrician came out, and for $150 (still high IMHO), he determined, within 20 minutes that the issue was with the line coming into the house from the power company. So, I called the power company, and they came out the same day and fixed their equipment line... FREE.

If you look at my review history, I am very quick to give praise to businesses and grace for…read moreoccasional mistakes. However, the mis-management of this company combined with the lack of attention to detail of the majority of technicians we've had out these past two years has led to repeated customer service failures. I've captured more detail details below if you want more than an overall summary rating. Be forewarned their technicians are nice, and at the end of the appointments, which may only be diagnostic and not actually the fix because they need to wait for parts and then to come back (which has been where the majority of our issues have been), they ask you to give them a five star review so the technician gets a $25 performance gift card, which skews overall service ratings. Most recently our 4 year old, warranty covered, HVAC broke again (4th time since a company bought out by FH Furr installed and FH Furr fixed 3x before). It happened on a Saturday night, and we called first thing Sunday morning. They told us the technician who had the part we needed was off that day so we had to schedule for later in the week. We were out of town 4 days, then the morning of our apt, 45 min into the arrival window, we got a call saying the technician has the wrong motor, they will have to order a new part, and then when they get it in a few days they will call to reschedule. This our final straw but keep reading for more history. Something just like that happened before on our HVAC. But in that case they ordered the wrong part so we had to wait for the first part to come in, then wait for the right part to come in. During another HVAC fix they identified an issue, ordered a new part, installed it, then ID'd a second issue. I appreciated that the technician was forth coming that they should have caught that during the first diagnostic call and apologized we would have to wait for a part again. The fact that they took ownership would have made this fully forgivable if we didn't have so many other issues. They also ordered a part for a fix that was supposed to come in in a few days but I called a week later and it still hadn't come in. I called 4-5 days in a row, then finally I asked to speak to a manager and they said they can use a different, universal part instead of continuing to wait. It wasn't clear why there was such a huge difference from when the first technician said the original part would come in vs the actual timeline, but I suspect based on some of my first calls that the part might not have been ordered at all until I first called to check on it. We had a toilet not fully flushing upstairs and they quoted us $200 to fix it, but recommended the toilet itself may continue to have problems because of the design unless we replace the whole thing, so we should consider that long term. After half an hour on YouTube, and an $8 part from the local hardware store, my husband was able to fix it himself and we haven't had an issue again in the last 6 or 7 months since that issue. A theme you may pick up on is how often I have had to call them for follow up. Some of the technicians will admit that if you don't hear by xx day from dispatch, you should call them and ask if your parts have come in yet. We have definitely found that to be true on both HVAC and toilet calls. In our experience it could also be hours before a manager calls you back if you ask to speak to one. We bought the maintenance membership so we have tried to make this work, but at this point I can't waste anymore time micro managing nor can we rely on them to be responsive or do a job right. Save yourself the stress and money, avoid this company.