Good afternoon. I am struggling to put my thoughts into words due to the devastating experience we…read morefaced during and after Sunshine's appointment last week. With a family member sick every moment is traumatic, and unfortunately, Tuesday's difficulties were compounded by the insensitive treatment we received. Upon arrival the vet Tech's comment caught us off guard. When my husband explained that our indoor cats were overdue for vaccinations this year, she responded by saying it was "illegal" offering vaccinations services on the spot. I clarified our intentions to vaccinate in the future but not that day, which unfortunately set a negative tone for the rest of the visit and left us feeling judged. During the visit, the vet told us Sunshine's pulse was racing and said it was unusual, recommending an x-ray and ultrasound to rule out heart issues. When I explained that my baby was clearly scared, she disagreed, saying it couldn't be solely nerves causing the rapid pulse. This is quite concerning especially since she made the diagnosis without using a stethoscope. During our call today she said she did have one in the back. When pressed further she said I had one in my palm that you did not see and did it in the examination room. Which one is it??? Before each trip to the back, I requested to accompany Sunshine to keep her calm, Considering the vet had already noted her rapid heartbeat earlier. Unfortunately, I was denied and she had to endure the blood draw and treatment alone without any comfort from her family which will forever weigh heavy on my heart. I believe the underlying issue stemmed from the vet's apparent frustration with us seeking a second opinion from a family member who's also a vet tech. When I mentioned this concern, the vet in question claimed I couldn't hear her while I was on the phone. Which doesn't make since three other people in the were actively listening to her. ( My mother, husband, and son ) My main concern is that when I followed up on Friday after noon which was three days later per your instruction, to report Sunshine hadn't eaten. I asked if we could PLEASE bring her in immediately for further assistance. However, despite explaining our financial situation - having paid you $500.00 three days prior and offering to set up payment plan. You refused to help. Advising me to find another vet that took payment options or to secure credit. Not once did you offer to look at her chart and advise on the medicine you mentioned or to call it in to assist my sweet fur baby. On Saturday October 4th at 11:32 pm, Sunshine Arnold was euthanized due to her suffering. After reaching out to an emergency clinic in St. Peters, they advised us to bring her in immediately for examination, without charging any fee, they showed compassion and care for Sunshine prioritizing her well being above all else. Their actions demonstrate the kind of empathy and understanding that any fur baby owner and their loved one deserves. I am working hard not to beat myself up.. but I can't help but wonder what could have been if I had taken my sweet baby to a different facility that cared more about the patient than money. Regards, Crystal Arnold Their response: Which is no response really. No answers. No accountability. Mrs. Arnold, At Cave Springs Pet Hospital, we are truly committed to providing excellent service and high-quality medical care. We are truly sorry for the loss of Sunshine-this outcome is heartbreaking, and not what anyone wanted. We have made multiple efforts to speak with you and find resolution, including conversations with both our Practice Manager and Medical Director. After reviewing those discussions and the phone calls, it appears that all reasonable options were offered, and unfortunately, we have not been able to reach a mutual understanding. As a result, we will be discontinuing our relationship. This is private property, and we will no longer be able to allow further visits or communication at the clinic. We sincerely wish you the best and extend our condolences again for your loss. Sincerely, The Management Team Blue River Petcare, Cave Springs Pet Hospital

All the vets here are incredibly nice and helpful. We have two poodle mixes, and have used their…read moreservices for four years. Our younger dog had some ongoing tummy problems, and our vet was really helpful as we worked through his issues (no pun intended!) Even with the pandemic, they still keep communication wide open. I also like the ability to schedule appointments online, but am never hesitant to call because their entire staff are so friendly.

We had to put one of our dogs down. The staff was so friendly to us from the beginning…read more We were new clients as we just moved to the area. They called our old very to get records. So we didn't have to. We came in and they had a nice room for him with a couch, bed, chocolate kisses, so many treats and tissues. They walked us through the entire process and took good care of our baby so he wasn't scared. They let us stay with him as long as we wanted and the techs made us feel better that our baby was never alone even when we left. They mailed us a beautiful card and his paw prints. Forever a client.

This was such a wonderful experience for such a stressful time…read more Special thanks to Jessie and Dr. Callaway for seeing our dog Lola on such short notice. We were able to be seen and diagnosed within a brief period of time. I absolutely recommend coming here and being AAHA certified is definitely a plus for me. They truly care for everyone who walks through the door. Thank you!

We have been taking our pets here for two decades. Dr. Kroft has unfortunately retired, but Dr…read more Whitehead has stepped up and does a wonderful job.

Had a bit of an emergency when Our girl Betti stepped on a roofing nail! Our regular vet was not…read moreanswering the phone and we couldn't get anyone else to see her after 4 phone calls to local vets, except Ellisville Veterinary Hospital! They took her immediately and were so kind and patched her all up! Shes a little drowsy but resting by the fire. We will be switching vets asap!

Great support and help when needed. Very very animal oriented. Would recommend to all pet lovers…read more Love this place!

PetpalsVet had alwsys been good service for both my dog and cat! clean, friendly, reliable…read more only new thing is that I don't know who is going to see my animal in the next visit. since Jerry retired I see a different vet every time I go there now. Susan. ps. it'd be nice for the staff to tell you who is going to see yiu on a specific's day, if possible. susan

Wouldn't wanna go here again their manner was not that great and had us waiting for almost an hour…read morejust to see the vet. I didn't like how they didn't give shots in front of me but instead took him to the back so I wasn't able to know where they had given the shots. Their demeanor didn't sit quite right with me.

My vet bills were so shockingly high at the Animal Medical Center, I started investigating other…read morevet clinics in Wentzville. I found one whose prices were 1/2 those of the Animal Medical Center and I now take my dog there. Why are the prices so high? The Animal Medical Center of Wentzville is owned by a corporation rather than the veterinarians who practice at this clinic. The goal of a corporation is to make profits for its shareholders. Because of this, you will pay top price for veterinary services here. This doesn't affect the quality of care you receive but, it will affect your wallet.

If I could give this place 10 stars I would. I recently moved out of state and finally succumbed to…read morethe fact I was never going to find another Bryan Road Animal Hospital. Little Dr. Wright, Big Dr. Wright (as I call them), and Dr. Clapper are not only insightful, they truly care about your pet's well being. From Chloe's pallet, snares, and vulvoplasty surgeries, Chao and Mya's routine exams, to putting my beloved Cy down this clinic has always given 150%. I can't thank them enough especially Dr. Clapper They are the golden standard in veterinary care and practice. Anyone who's lucky enough to work with these talented individuals should know they are working with the best!

My cat was suffering with kidney failure and his life was coming to an end. My normal vet was…read moreclosed and luckily Bryan road was able to fit me in to their schedule. With that being said, they treated me with the up most respect. They were so thoughtful and spoke to me with the kindest voice. I can't recommend them enough. When I decide to get another cat I will be switching to this vet.

Dr Ivan has provided insightful and thorough care for my beloved canine family members for nearly…read more18 years. Her deep knowledge, and broad medical experience are perfectly balanced with her genuine love and compassion for all animals.

Ive always had a wonderful experience with Dr Ivan Dr King and their staff.. they are honest and…read morealways treating my 3 cats like royalty... they even write "king" in front of my boys names , for the outside of our doors.. i think little touches like that are truly unmatched... :) Their prices are reasonable too, they have never over charged me for unneeded meds or procedures... unlike other places ive visited that charge 3Xs more just on a regular check up.. i will continue to be a patient here and recommend to everyone :) ..keep up the great work guys!

I was shocked to see a really negative review on Dr. Klenofsky when I was using Yelp to pull up the…read morelocation for a new neighbor who was looking for a veterinarian, which which in turn prompted this review. We started taking our dogs to Dr. K in 1983, when I first moved to St. Louis after college, so I wanted to address this with my own first hand experience. Dr. K was a young man then, as was I, and the knowledge, intelligence, and compassion were obvious from the start. I was absolutely shocked by the things that were written in this negative review. Dr. K does have state of the art equipment, is amazingly accurate with his diagnoses, and is so well thought of by so many people. Also, don't judge a book by it's cover; Forum Vet is in a 45 year old shopping center, so, he can't very well change that, nor would any of us who have been taking our pets to him for decades want him to, or expect him to. Here's a little story. We were at dinner one night with a fairly large group at the Charcoal House on Manchester when the subject of our pets came up, as well as health issues, who had which Veterinarian, etc. As it turned out everyone at the table was using Dr. K, and there were so many stories about how their pets lives were literally saved by Dr. K's accurate diagnosis's and proper treatment. Additionally , Dr. K 's wife runs the office and she is incredibly compassionate and always does the right thing. She also does everything in her power to make sure that you're seen by Dr. K when your pet needs care. Also, if you notice, when you get his card, it has his home number on it. He told us to never call an emergency vet because he will answer the phone. We had an incident years ago when our dog was given some ibuprofen. A quick check on the internet said that it was lethal. We called an "Emergency Vet" who told us to give our dog hydrogen peroxide to induce vomiting which was entirely unnecessary and just caused our dog more distress. I got a thorough explanation from Dr. K why inducing vomiting was the wrong move. With regard to the pricing at Forum Vet; it's not out of line by any means. Also, what hasn't gone up; over the past few years especially. When I'm looking for medical advice and care, I damned sure don't try to find the cheapest physician for myself or my pets. Rest assured that when you take your beloved pet to Dr. Klenofsky at Forum Vet, your pet is in the best of hands, with a Veterinarian who loves what he does, and he told me the other day that he doesn't see himself ever retiring as long as he's able to provide excellent care for his patients. Sorry for the rant, but the record needed to be set straight. Dr. Klenofsky is the best veterinarian I've ever met, and this is my honest opinion from the last 42 years of him caring for our pets.

My 8 year old chocolate lab Tootsie has suffered from skin allergies for 6 years…read more She licked her paws until they were raw with sores, drug her behind on the floor yuck, shook her ears silly, scratched constantly and rub up against the furniture. Tootsie was one smelly dog from yeast infections on her neck and every crevice you can imagine. I had tried everything from special foods, allergy free shampoo/detergent, $100 per month Apequel pills then $200 per Citopoint shots. Everything and anything at any cost to relieve her suffering but nothing worked. Less than a month ago someone referred me to Dr. Klenofsky. He and his wife Gail diagnosed Tootsie with having food and skin allergies. They prescribed medicine and non allergenic food/treats to treat her internally. In addition, medicated shampoo to treat her externally by constant bathing and thoroughly drying her afterward. Their prescribed treatment was a success. The hair has grown back on all of her paws, she has a beautiful shiny coat and can rest peacefully without itching. My only regret is not finding out about Dr. Klenofsky sooner.