My mom lived here for almost a year…read more She moved here from a private residence. We needed a spot immediately, and I feel the price reflected that need, it was very expensive, maybe unfairly so. I feel they put her in a price point higher and had assessed more care than what she truly needed, and getting that downgraded was more difficult than it needed to be. I feel part of the reason for this was some the forum was in the transition of new ownership which makes things bumpy. When she first arrived was the forum at Knightsbridge and when she left, it was the estates at Knightsbridge? To be honest, I'm not sure what the name of the place actually evolved into everybody still calls at the forum. I have since moved her out of the facility I can say that when she was in their care, her experience was good. She never was treated roughly or had any incidences that I needed to be aware of. The food seems to have gone downhill and I do not like that the assisted living across the street where she lived is not as nice of the public spaces as it is across the street for the independent care that is my biggest ripe of this place the people who need more care and pay higher cost have a lesser aesthetic in their common space and that did irritate me. I'll be up. It irritated me more than my mom. We moved her to a different company/facility not because of care or quality of care but more due to location. I do like that the forum has memory care and skilled nursing. It was a nice place for my mom, but I would explore pricing of other places when you're looking at this place, this place is good but also is expensive comparatively.

My mom lived at the Forum for around 7 years. She transitioned from Independent Living to Memory…read moreCare during that time. We also switched to a facility in Upper Arlington for a 6 or 7 month period during that time. The people at The Forum cared for my Mom in so many ways. They went from being friends to being caretakers during her transition. I could not recommend The Forum highly enough for how they took care of Mom. We moved Mom to the facility in Upper Arlington after she broke her hip. Great physical therapy team and great facilities. But the one thing they lacked was humanity. They didn't care about Mom, just the checks my sisters and I were writing. Back to The Forum. Not the gold standard for facilities, but certainly good enough and they are upgrading constantly, but more than the Gold Standard for the assistance we received and the help from the entire staff. Mom passed a couple of weeks ago. The nurses and hospice people that took care of Mom were in tears. Genuinely. Love this place and you'll be blessed if a family member has to be there.

I was impressed with the cleanliness of the facility as well as how friendly all the staff members…read morewere. The therapy team was very helpful and provided great care as well!

I came here a year ago after having a stroke. since then I've learned to walk again and now have my…read moreown apartment. They treat you like family here! It's a wonderful place!

My mom was released here from the hospital to do rehab. She has a friend in the memory care…read moreassisted living and thought they could visit each other. Skilled nursing rehab is in a separate building. The expectation was that my mom would be there a few weeks to build her strength so she could use her walker again. My mom was in a room with a roommate who sat at a table the entire time my mom was there. My mom was taking pain meds every 3 hours. She missed her meds and after an hour she was told the order was just placed with the pharmacist. It wasn't placed when she arrived. My mother, father, and brother thought the room was small and not clean. My mom discharged herself within 3 hours. When I mentioned this experience to someone at my book club she said she was there for a short time. She agreed the room was small for two people and said her roommate kept waking up at 4am and walked around the room. She did not say anything negative or positive about the care she received.

I was in their skilled nursing facility for 16 days for IV antibiotics. I came in from the…read moreHospital in an ambulance. I arrived about 445?? pm, was almost an hour before I was even acknowledged in the room. Then it was mostly administrative, no nursing care etc. It was almost 11 pm before I got my evening meds. The room was old and Musty and triggered my asthma cough for 16 days. I asked about any kind of air purifier, they had nothing in their stock and would do nothing to accommodate my concerns. The floor was under construction adding to the chaos of getting patients to and from the dining hall. Food and Physical therapy department were the only positive sides of the facility. I could tell the aids for the permanent residents were very caring and respectful. I had days I never saw my CNA. From a business standpoint I see Wesley Glenn as a high end Independent living / assisted living facility. The skilled nursing floor was added as a way to keep their residents in house during rehab from age related issues, stroke, falls and breaks etc. I got the minimal care I was there for, my IV infusion 3x a day but that was about it. I felt as if I was a transient patient on Medicare. I sent in a letter with my concerns, never expecting any response and I was right. Not even an acknowledgement form letter.

Please if you have a loved one who cannot fend for themselves due DO NOT leave them here. The…read morenever have enough staff on site and the ones that are their are overworked. Sometimes waited a half hour once we pressed the button. It takes weeks to get any laundry back and that's if comes back. Your loved one never has the same aids so no one knows what's going on. I had to tell several people that my dad is not verbal and does not know how to use the call button a few times he wasn't even checked on. There were a few good people there but again they are overworked. The food is horrible, never warm. It's never what they say it's going to be on the calendar. It's very dirty and often smelled of urine. We made a couple attempts to let them know how upset we were but management never followed up. I would LOVE for cooperate to leave their loved ones here and they would see how they like it.

My mother in law was sent here recently, July 2021. The staff lost her open hearts collection…read morenecklace I bought her, her watch, and she was not given a bath for 7 days when she arrived home. She had bed sores which worsened and the staff refused to provide transportation home.

I went to Willow Brook to visit a friend who recently moved in there. This was the nicest senior…read moreliving facility I've ever stepped foot in! Normally these places have a strange smell. Willow Brook smells warm and inviting. There are sitting areas to visit in so that you aren't stuck crowding into one of the rooms. The staff that I interacted with were kind and helpful, and they all knew my friend by name. I would definitely recommend this place to anyone who is unable to live alone anymore.

From the owner: Are you looking for lifestyle or healthcare options for yourself or your loved one? With three…read morecampuses in Delaware and Worthington/Columbus, Ohio, Willow Brook Christian Communities provides the highest quality of Christ-centered senior care throughout life's journey. We help older adults live to their fullest potential by providing homes and services delivered with compassion and love. There truly is a "Willow Brook Way," and that's what we call it. We watch for people who "have it" in our hiring practices, we teach it in orientations, we reinforce it in evaluations. The Willow Brook Way culture is behind every perfect nursing score, every satisfaction survey, and every accolade given by our regulators and our peers. It is real, and we are proud of it.

Experienced and knowledgeable staff in a healing environment!read more