Ugg got one of my cars towed here this weekend. I didn't realize it was gone till sunday so I had to wait till monday to get it. Total was $185 plus a $50 ticket from the city lol really? I was first person there to get my car the guy told me to wait.. took about 15 minutes then he had me do paperwork... another 15 minutes.. then to finally get my car out 45 more minutes entire process hour and a half... I should of given them a bill for my time. Got towed parking in front of where they building the new whole foods... the place they haven't done construction at for 2 years i guess decided to and towed everyone lol good way to say hi to the people who might of actually shopped there when it opened. Looked online looks like hpd trying to break the contract with them they have lots and lots of incidents with damage to cars when towed or theft... mine was ok. In a nutshell they were nice just very very slow and of course I am not going to be happy about paying to have a car back lol. I hope you don't ever have to review them lololol read more

Ok--obviously no one likes it when they go out on the street and their car isn't there. I was getting ready to go to the water park and go out to the street...no car. Called 911 and told them it was a non-emergency, found out that it was towed to Stoneridge and got a taxi there. I live in Kaimuki and was really annoyed to find that Stoneridge way was the eff over by the airport. The taxi drops me and my party off (we were just going to go to the water park from there) and surprisingly, I didn't have a bad experience with them. I was the only one there, and just had to sign a few things, wait for the impound guy Jeffrey to type in stuff to the computer, and $160 and 15 minutes later, I had my car back. (Plus a $50 fine from the city. Ugh.) When you've got friends with you and you're putting on sunscreen, it's not so bad. I kind of feel like I could've just walked into the lot with some random piece of paper and drove off without paying. They charge $7.50 per mile for towing which is standard, a $10 dolly fee, $25 for storage and $20 each subsequent day. read more

On 4th of July this company towed my car and did over $1,000 worth of front end damage. I filled a damage claim form and they have yet to contact me. I have tried serveral times to get in contact with someone in the office and no one calls back. If your car is towed by this company check you vehicle before signing anything paperwork or driving off the lot. They are also very rude! read more

One star is too much for this company. Their drivers are uncouth, despicable and uneducated. No, you can't tow a car before the stated time. No, you can't tow it without a ticket. They will tow your car with or without a ticket and before the allotted time. Why should they threaten me about knowing the laws when they themselves don't know it? I wish the city would find another company because this one stinks. I understand towing is a hard job and there's going to be a lot of pissed off people but don't piss them off some more by being stupid. read more

I don't know how in the blue hell you can give a towing company more than a star. I mean you are pretty much reviewing your experience getting your car towed and the process of how it got towed thus pretty much relieving the memory of your car getting towed. I remember getting my vehicle towed from here. It was only one time back in college where at the time you are just desperate for parking if you are a commuter student. The price for the tow is damn ridiculous. I remember back then it was like almost 150 with all the charges they tack on depending on the circumstances like distance of tow and what kind of vehicle and what not. It will suck even more if you got a parking violation ticket at the same time. I know how sucky the feeling can be when you notice that your car is gone thus knowing that if got towed and having to find other ways and means of transportation to get to the location just to un-conveniently pay for your vehicle back. I know that they have an ATM right next to the office which forces you to pay cash. The place is all the way down in Mapunapuna. If it's your first time going, it's also not the easiest place to find if you are unfamiliar with your whereabouts. Yelp 365 Challenge #268/365 read more

brah, you guys didn't know... tow people are scum of the earth. Making money off other peoples hardship; if your car get towed right or wrong, regardless of lawful action, these people jump on it cause they are bottom feeders. Getting towed sucks, expensive and inconvenient, especially if you're elderyly, incapable of getting around, handicap, or disabled. Don't let it happen to you. And I'm sure one day we'll have a case where it's proven that towing cars violates human rights laws, public safety laws, and public health laws, and breaches on an individuals personal rights which we can soon act upon in self defense. shooots read more

It sucks to get your car towed but if its your own fault what can you do. But Stoneridge will damage your vehicle in the towing process. It pisses me off how this towing company used to just wait on wilder ave for certain times to hit so they can all start towing. The PIGS are also waiting with them so they can give the ticket before they tow it. What a match made in heaven! Good thing that the state found a new company as their main towing company. read more

I would give these guys a negative amount of stars if possible! My car was towed by this company and they did over $800 worth of damage to the front bumper and spoiler. I filled out the damage claim form they provided after discovering the damage (they refused to make a copy of it for me) and I took pictures of the damages while it was still on the lot . I called Geico, my insurance company, to report the incident before driving off. I was told that a manager would be calling me in a few days, but I never heard from them. After getting my car evaluated by the insurance company, they tried to recover my deductible from Stoneridge Towing, the manager claimed that I never filled out a damage form, which probably explains why they don't give out copies of them, the terribly rude, sorry excuse for a human being reception girl with a stud in her upper lip probably just threw it away once I left the counter. Stoneridge claims the damage was done while the car was parked which is just absurd considering the damages were clearly caused by the stinger on a tow truck, and without me having a picture of the car the moment before the damage occurred, there is no way to prove it. I have never been so appalled by a company in my life, don't they have insurance for these kinds of things??? I've done a few searches on this company and see that this happens all the time, they damage your car and don't do anything about it. Geico also mentioned that Stoneridge Recoveries LLC have the MANY, MANY claims and complaints filed against them. What is really disturbing is that this terrible establish,ent is employed by the city and county of Honolulu!!! I am suing them. read more

This company towed my car and it was a nightmare to get my car back from them. They ripped off the front bumper of the car and refused to pay for the damages. The employees are unprofessional and rude. I filed a complaint to the Better Business Bureau. If everyone who has a complaint puts forth the effort to report them to the BBB, we can shut this scum bags down. read more

Had my car towed by them right outside my home without no ticket. I get there and the wahine behind the counter was rude beyond belief. Furthermore, I get to my car and wonder why the hell its parked so close to the other cars. Apparently my side mirror was broken along with my door handle. They had also banged the side of my car. I went back to complain and of course they denied everything and could do absolutely nothing. I did contact my friend who is a cop and was informed that this company does this a lot, among a whole bunch of other shady deals. I'm surprised they haven't been shut down yet...hmmm read more

It's amazing how worked up we get about things when something happens to us. I get that way every once and awhile. In fact, it was almost a daily occurrence. Well, God dealt with me. I must submit all things to Him and let Him work it out. In the meantime, I must repsond with lovingkindness. People interactions help us with this. You see, if you let things get you angry, you will generally say things you don't meant. After that you can't take it back. I almost let negative comments like these keep me from a great employment opportunity.and working for a great company. To know Stoneridge is to love them. Is it a perfect company? No! Then again, what company is? People so easily jump on the negative bandwagon when they have a negative experience and try to recruit others to follow our trail. That's neither fair nor just. We have aresponsibility to respond appropriately. I can honestly say that my boss is a great guy, and supervisor is a good person. I have learned much since I started working for Stoneridge 3 1/2 years ago. I wouldn't trade it out for anything. The reason most peole have the experience they have is because they expect it. Some people even work themselves up beforehand. My boss is a very fair person and deals honestly with people. People need to realize that they were towed for a reason. The first line of responsibilty lies with the person being towed. We must obey the lawand not make excuses. Neither Stoneridge nor the Police department are at fault. If you respond in the right manner, you will get the correct response. We must be fair in all accounts. Stoneridge prides itself in treating people with common courtesy and does not condone employee rudeness. The company does review all comments and makes the proper adjustments. Yes, the customer is always right, but they are not always correct. Some people use that as a crutch the treat the employees of a company rudely & with anger. We have no right to yell and scream at an employee whether we employ the person or not. read more