When StoneTek installed our new kitchen counters about 3 yrs ago, they had a remnant piece that would fit into our laundry room. It was laser measured. We made it clear that the counter had to be lifted at anytime if a repair was required on the washer or dryer. Upon install, they glued the counter down. Shortly thereafter, they had to remove the glue. Since the wall was damaged at that point, they tried to cut the stone down some. We just had to lift it again yesterday and now the wall has to be repaired again.... And I need to find someone to grind it down. I reached out to them another time in the recent past about it still not being the right size, but didn't get a response. read more

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This is a great place to have a piece of furniture redesigned. I have a very old wooden plant stand. The top was ruined from years of water damage. I took my piece and asked if they could replace the top with granite. I met Paige. She took me to the back of the store/yard to find an interesting piece of remnant. Paige found the piece. I also asked for them to use the rest of the granite stone for a two-foot round tray. read more

StoneTek Design - Great place for redesign of furniture! - Countertop Installation Near Me - Addison, Illinois

The long and short of it is that StoneTek took my money and then completely ghosted me. I contacted them about having a countertop fabricated for my laundry room. They responded pretty quickly with a price and said someone would come to measure on January 22nd, but that I needed to pay in order to secure the time on their schedule. No problem, they sent over an invoice, and I paid it right away. That was on January 11th. I followed up on the 18th to find out what time they would be coming on the 22nd and didn't get a response. I emailed again on the 19th. I also called twice and left a voicemail. No answer. I emailed again on the 20th and still no response. Ultimately, I had to dispute the charge with my credit card company. Thank God I paid with a credit card so I could do that and get my money back pretty easily. So unprofessional. There's really no excuse for ghosting a customer, especially one that paid for your product in advance. read more

I recently had the pleasure of working with Mike at StoneTek. the service he provided exceptional. I am delighted to share my positive experience. I have been in the industry for many years working with several different fabricators, showrooms and warehouses on all levels of projects big and small for clients. This time I was in need of a quick turnaround on a small powder room for my home, with that said I was not looking to purchase a whole slab of stone, I called many places no one could offer me a remnant and a quick turnaround time, until I found Mike at StoneTek, he was prompt at sourcing the material I was looking for (soapstone) I was able to meet him and the showroom and he showed me all he had to offer. I finalized my selection, in the meantime, I ordered all the components I needed for my powder room, unfortunately, once my contractor opened up the wall, I wasn't able to do my original design, wall mount faucet with a console vanity. Mike worked with me every step of the way coming up with different solutions to get my design to work! He even sourced for me the perfect sink! (which was nearly impossible to find) The level of his professionalism, dedication and attention to detail was truly impressive. Mike is very knowledgeable. Additionally, the pricing was great he worked within my budget and provided excellent value and top quality and service! My project got completed with a very quick turnaround time, I could not be more satisfied working with Mike and his entire team from StoneTek! I highly recommend their services to anyone looking for stone and fabrication projects large and small. I get so many compliments on the soapstone and fabrication detail! You can't go wrong with StoneTek and make sure you ask for Mike . read more

with StoneTek was exceptional from start to finish. I found the company on Google while looking for a few local companies to provide a quote for a quartz countertop for a kitchen. I visited their showroom on August 20, 2021 where I was throughly explained the fabrication & installation process and the difference between buying from their new inventory vs. their remnant inventory (when available). I was able to find a remnant piece that fit my needs and decided to move forward. I was given a 3-4 week lead-time for installation however, on Wednesday August 25, 2021I received a call from StoneTek stating my countertop was ready for installation. StoneTek completed my install on Thursday August 26, 2021. Although my job may not have been big I can appreciate that the entire process from my initial visit to the installation was less than a week. Additionally, I can appreciate the recommendation of a remnant (which I had no idea about) if available, to optimize cost. I recommend StoneTek as I definitely will be using them again. My experience with StoneTek was exceptional from start to finish. I found the company on Google while looking for a few local companies to provide a quote for a quartz countertop for a kitchen. I visited their showroom on August 20, 2021 where I was throughly explained the fabrication & installation process and the difference between buying from their new inventory vs. their remnant inventory (when available). I was able to find a remnant piece that fit my needs and decided to move forward. I was given a 3-4 week lead-time for installation however, on Wednesday August 25, 2021I received a call from StoneTek stating my countertop was ready for in read more

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Where to start? First off DO NOT buy or use stonetek for any reason for dekton, consentino, or Sileston products. Horrible communication, dishonest, and the DO NOT stand behind their work. They are "approved" to install but have no idea how to do so. Back in September of 2019 we ordered 4mm(thin) Dekton Opera style. We were told by Mike Zot that it was a strong and durable new material. He was a good salesman. We bit. So with a $4000 deposit we were off to have 2 (5'×10') sheets cut up and installed in our bathroom instead of tile. The initial purchase was pleasant. That didn't last long. Once we finished what they needed to be done in our bathroom first, they promised a 2 week delivery and install date( about a month after purchase). Fast forward 10 MONTHS and we have our product. 11MONTHS Total! After phone call after phone call, email after email, and stonetek breaking 2 shipments of the 4 mm they upgraded us to the 8mm thickness. No one communicated I had to do all of the calling and emailing to find this out. No returned emails or calls until I threatened to cancel the charge with my credit card company. Mark molfese, the owner, finally conceded and didnt charge us the remaining 20% of the purchase price. We'll that was somthing for waiting 11 MONTHS. After install. wow beautiful product. Looked good! But the story is not over. I had creative mirror and glass come by to do our shower door. Awesome Company with decades of installation experience! They are professionals. Unlike Stonetek. After installing the glass doors, the next day, I open and closed the door and a cracked appeared. My heart sank. I called up creative mirror and they worked through it with me while trying to contact Mark. Mark didn't reply until I hounded him. Mark said to me that it was not his fault and it would be $4000 to demo it and repair it. What!? That's what we initially paid after waiting for almost a year for his install. What a scam! Fast forward 6 months after install and creative mirror removes the door no charge and a piece fell off the wall. What do you know? There was no mortar behind the door hinge area. You'll see that in the picture. Mark has ignored me for far too long and doesn't care that his installers did not install it correctly. Spotty mortar patches instead of a layer of mortar leaving huge voids behind the tile The worst way to install a tile material. I sent him the pictures to show the void behind the material at the door hinge area. Mark is ignoring me now saying he is not responsible for his emoloyees poor workmanship. My hands are tied. Onto more drastic measures to recoup my loss. Be weary, very weary of choosing stonetek. If something goes wrong they WILL NOT follow through. 0 integrity. Little to no communication. Poor workmanship. Look elsewhere. read more

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Last year 2 pieces of tile cracked on my outdoor dining table, I was devastated. I googled countertop fabricators near me and came across StoneTek Design. I called and spoke with Paige, she was very friendly and helpful. She invited me to visit their showroom. They had a huge selection of beautiful remnants for any size project. I found the perfect piece for our table! It was fabricated and ready for me to pick it up in less than week! I still can't believe I was about to throw it out and spend thousands of dollars on a new one. Im obsessed with my new custom outdoor dining table, I want to Thank Marc and all his colleagues at StoneTek Design. Looking forward to doing business with you again! read more

StoneTek Design - Custom polcelain tile for outdoor dining table - Countertop Installation Near Me - Addison, Illinois

TERRIBLE! I purchased countertops from StoneTek and am on the verge of calling my credit card company to REPORT THE TRANSACTION AS FRAUD. My installation date has been pushed back so many times I've lost count. Every time I call StoneTek to confirm the date&time they tell me that they can't make that date anymore and need to push me back. This has been going on for weeks and I STILL DON'T HAVE A FIRM INSTALLATION DATE. Stay far away from this company. At this point I doubt I will receive the countertops. I will try to get my money back through my credit card company and go elsewhere. read more

TERRIBLE!!! Our quartz island counter came to our home for install with what clearly looks like 3 brownish smudges. I was told that is how the Reminence is. I was never shown the piece of quartz that someone chose for us. We would never have been ok with the product they have given us. The installers came back to try to remove the "smudges" one was actually removed and the other 2 were not. However where they were working in those 2 the shine is now gone. We were never told that could happen either. The communication is nonexistent. The response has been that is what the Reminence is. Even a reminence can have issues. Don't try to pass it off. SERIOUSLY! Do better! HORRIBLE CUSTOMER SERVICE AND COMMUNICATION!! read more

StoneTek Design - Seriously!! That's acceptable!! Not cool!! - Countertop Installation Near Me - Addison, Illinois

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What a great company. Not only are the representatives at the Addison location great, but my installers were awesome! They took their time and did the job right. Will continue to use and recommend this company! read more

Stonetek Design are the best out there! their communication are excellent and for me they went above and beyond. Both Marc the owner and Mike the project manager. Because i loved their work so much, i am doing a second job this winter with them! and referred few of my friends to them. They were recommended to me by Cambria since they are certified Cambria fabricator and i thanked Cambria for the referral. I went to 5 companies before Stonetek and Stonetek were the best out of them in term of price, quality, paying attention to details and delivery. read more

StoneTek Design - Stone Tek Design - Cambria Countertop - Countertop Installation Near Me - Addison, Illinois

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Poor communication and so many delays in getting back to me. We ended up going with another company after waiting so long to get a response. Would not recommend this place read more

Countertop selection and installation was done at the end of our remodeling process. Although not the cheapest, we chose Cambria quartz because of the variety of beautiful designs to choose from and because it is made in America. Their Montgomery design has greatly softened and cheered up the look of our industrial kitchen. Our retailer and fabricator was StoneTek Design in Addison. We worked closely with Mike and were very pleased with the entire process from beginning to end, and with the result. The quartz is beautiful and fits the space perfectly. I love it more with each passing day. Mike accommodated all of our needs and requests, which no doubt exceeded those of the typical client. He was very patient with us and went out of his way to satisfy all our requests. We made multiple visits to the showroom where he answered all our questions, and he responded very quickly and extensively to more questions in our emails. He helped us to choose the particular slab and reviewed with us the computerized design of various cutting options before fabrication. He was the most thoroughly helpful person we have met in our entire remodeling process. StoneTek is a technologically advanced company. Tony, the measuring expert, used laser equipment for measuring on site and did so very carefully. The procedure looked more like preparation for brain surgery. Tony also gave us priceless advice on the installation. The installation crew was great and did the job quickly and efficiently, and without making a mess of any kind. Everything fit up to the millimeter. The crew even made a second visit to install a little piece that we belatedly asked for. In short, StoneTek's men were very professional, hard working and friendly. They did high quality and beautiful work for us. What's more, they really cared about our project with their full attention and dedication. These young men deal with cold stone but treat their clients with warmth and kindness. We are very grateful. read more

Beware of using this company for your stone needs. Client brought me into a job with them already seiected the provide the stone. They mis measured kitchen counters, cut stone fireplace pieces in the wrong orientation and then when discovered their mistakes responded in the most unprofessional and inappropriate ways imaginable. I have never been on a job site with such an unprofessional supplier. Beware! I was so fortunate that I did not bring them into the job as they would have been a HUGE liability for me! read more

Stay away from this company. They do not call you back & I'm still waiting. Purchased counters from them June 2020. Remodeling began mid July once we had the cabinets installed they came out in august to measure. Said it would be a couple weeks. I believe it was 3 weeks later with a delivery date, well the week it was to be delivered we had a bad storm come through our area, so they lost power, something that could not be controlled. We thought ok they were due to come out on Wednesday and lost power on Monday, so it would be three days behind, nope try weeks behind. They finally installed and the measurements were off, so they took it back and were back hours later. So counters installed in September 2020. I had to call about the grid for the sink that Mike told me was included but the receptionist said he did not say that, so I have to pay for them, Ok not a problem I will pay the $35.00, well that alone was another nightmare that took probably took a month to get. Our counters cracked a month ago, they are 5 months old!!!!!! I called them, the receptionist Allyson told me that the warranty doesn't cover this.. Really!!!!!! 5 months old!!! She said that they would come out to fix it and there might be a charge, but she will get back to me and someone would be out early next week. Well that was 2 weeks ago and no phone call and no one showed. I Called her back on Monday this week, she apologized and said she promises to call me right back on when they would be able to come annnndddd still waiting. read more

We used StoneTek Design through our Costco membership. Everything went perfectly except for anything to do with the receptionist. Anytime we called to confirm our laser meas. appt or the actual install, she would say that we were not on the schedule. This caused much unnecesary stress and anxiety. If you use this company just make sure you stay in touch with your sales rep because ours made sure everything was on track. Thanks Mike! read more

I bought Cambria counter top through Costco, and they connected us to StoneTek. I am very happy with my purchase and will recommend them to all of my friends. The salesperson, Zac, came over to my house on time and gave us a rough estimate. He was very knowledgeable about the product and answered all of my questions. I told him which pattern/color I was considering, and he recommended which will go best with my kitchen. I ended up selecting it, and it looks fantastic. The pricing was pretty good. I expected their pricing to be more, because with Costco, you will get back 10% of material cost in Costco gift card. However, their pricing turned out to be slightly less than the other Cambria dealer. They promised very tight delivery window, and my kitchen project manager was very skeptical. He said he has never seen a fabricator who can deliver that fast, and he is a very experienced guy with lots of projects going on in this area. I texted Zac so many times, because I was so anxious. It turned out I really worried for nothing, they DID deliver on the promised date! Because my counter top had very large veins, I was very worried how they will run around the seam. Tony, the fabricator, sent me computerized images of each pieces which show how the veins will look like around seams. He even gave me two options to choose from. I made my selection, and the output was as expected. After the installation, I had an unfortunate event of damaging my counter top a little bit. I called Zac, and he helped me to connect with Cambria. I am scheduled to have a technician coming in at the end of this month. If you have Costco membership and are looking to get Cambria in IL, don't hesitate to go with it. StoneTak will do a fantastic job. read more

I bought the Cambria countertops through Costco and am very happy with the look and service from Stonetek Design. Julie was great with the stone selection, I visited the warehouse to view the larger slabs. Tony came out and measured soon after and the install was perfect. I have no complaints at all, and get many compliments on the new look. Also, and this is key, the seams are INVISIBLE! I can not stress this enough. The pattern is very subtle, which helps, but I had big issues with my previous granite seams and was really worried about it. Julie and Tony made a recommendation, and to this day I marvel at the the outcome. You can't tell there is a seam unless you get very close, and even then you need to be looking for it. Incredible! read more

Alex was awesome! Showed me what I asked for when I visited the showroom - then showed me what I could get in a remnant. They were patient with the timing my contractor (husband) needed and didn't demand a deposit. The measurement guy was on time, and great. The scheduling was flexible. The installation was at my convenience and the team was professional, timely and did an awesome job. I LOVE my new bathroom countertop! read more

The product and pricing were great, the service and communications were terrible. We were looking to replace a small kitchen countertop in a condo we're selling. The team was quick to come out for measurements and offered welcome advice in guiding us to consider a remnant piece to save money. The showroom was open on Saturday to allow us to go pick out a piece, the team there was helpful, and the materials to choose from were beautiful. Along the way, though, there was no proactive communication explaining the process or what would come next. A 75% deposit was requested with no contract/terms provided, there were no clear indications of timeline, and there was nothing proactively offered by way of what to expect/how to prepare for installation. When we were selecting the material and being asked for the deposit, we asked about weekend installation and were told it could be done. Later, it was scheduled for a Tuesday with the windows of 8-10 and 12-2 provided (not one or the other; both were possibilities and we couldn't be promised which one they could do). For each appointment, the person or people were pretty late without calling to give a heads up or called the morning of to say they couldn't make the window of time agreed upon. On the day of installation, the guys worked quickly and offered suggestions on how to best tackle a warped wall in our old building (very much appreciated!) but hadn't brought the sink-- they were very apologetic and were eager to make right but failed to follow through on making it a quick and simple fix. They originally hoped to have it back before noon the same day, then asked if they could come back in the evening instead (we said yes but needed to know a time; they didn't respond until I followed up around 4:30pm), then agreed to bring in the next morning before 7am--the only time during the day that we could do without taking off more work. I reached out around 7:30am when nobody had showed up, got the runaround from the installer about traffic who said he was a few minutes away and asked us to wait a bit longer. Still not there at 8am, again blamed traffic. My husband was able to push back his first patient to stay home until the installer arrived at 8:20am. Instead of just getting to work, he wasted more time blaming the traffic. I don't understand why he expected us to be completely forgiving that he failed to prepare for routine morning traffic, didn't bother to call to tell us he was running late or even that he would show up at all, or respect that we were staying home to accommodate their error and had given a hard cutoff time that the company agreed to honor but he completely blew. This job was a week ago. This morning I received an invoice for the remaining 25% due, with an invoice date of more than three weeks ago listed on it. 24 minutes later, I received text messages from the sales team member we worked with asking me to call the office so payment could be cleared up. For a team who couldn't do anything on time, I found it laughable that payment was expected within 24 minutes. In the end, the countertop is beautiful and the price was great, but we will not use them again when we renovate the kitchen and bathrooms in the house we're buying nor could we recommend them to anyone else. Simply too much wasted time, inconvenience, and frustration. read more

I was connected with StoneTek via Costco Home Services for a countertop installation. Avoid this company. PRE-SALES: Outstanding. The contract-based sales guy was prompt, courteous, informed, organized, etc. All the things you'd hope for. POST-SALES/PRE-INSTALL: Laser measurement went really well, and having forgotten one important measurement (both our faults...I was supposed to remind him about it), the guy came back a 2nd time to finish. At this point, I was given an install date. THE (MANY) WEEKS PRE-INSTALL - AKA WHERE THE BOTTOM BEGINS TO FALL OUT: Communication went from great to practically non-existent. Hearing nothing as the install date approached, I made numerous attempts to confirm things. I explained that I was trying to schedule both personal and work commitments (including travel) around the installation and the install date was re-confirmed for me two more times (for a total of 3 different people telling me that date). THE COUPLE DAYS BEFORE INSTALL DATE - AKA THE LULL BEFORE THE STORM: Having heard "crickets" from StoneTek, I began another round of calls and emails to try to confirm the date. The sales guy, as a contractor for them, had limited information on scheduling. He got hold of someone at StoneTek who said they'd call me. They didn't. I contacted StoneTek myself directly, was promised a call back. Nothing. Needless to say, the install date came and went. THE WEEK AFTER INSTALL DATE - AKA THE BERMUDA TRIANGLE PERIOD: I finally got hold of someone at StoneTek who confessed to me that there was a shipment delay and my stone wasn't even at the fabricator's yet. Then they get it and break a piece during fabrication-another delay. THE WEEKS AFTER INSTALL DATE - AKA THE KEYSTONE COPS PERIOD: My business travel schedule has kicked back in. I provide StoneTek alternate contact information and an install is finally scheduled. Installers come into the city from the suburbs to my large condo building without any contact information (phone number, door buzzer info, etc.). StoneTek calls me while I'm traveling, instead of the alternate contact info I'd provided, and I'm able to relay that back to the onsite person so they can let the installers in. Once in, I'm told they were great...professional, courteous, they worked "clean", all-around pleasant guys. They got a nice tip for being so. Alas, they're missing one piece of the backsplash and the "cutting board" they provide from the sink cutout; they failed to inventory properly when they loaded the truck and need to re-schedule a 2nd visit to bring it and finish. Also, nobody has the information about the plumber they subcontract to do the plumbing re-connections. Another call to StoneTek and a plumber is promised the next evening. Someone is arranged to be here (I'm still traveling) and contact information is re-confirmed. He drives into the city from the suburbs without any contact information (same as the installers), StoneTek fails to contact the person patiently waiting on him, and after 30 minutes of waiting he leaves and drives back to the suburbs. A reschedule has to occur, and the plumber tells me this is common. Tip for job well done & for returning without having an attitude about it. Installers come back for their 2nd visit the following day. Again, no contact information for me, so a short run-around on them getting in again (seriously?), and wouldn't you know it, they have the missing backsplash but not the cutting board. I'm tempted to tell them to leave and come back with both, but at this point, just want the darned thing done already. POST INSTALL - AKA I NEED STONETEK OUT OF MY LIFE AND THIS NIGHTMARE OVER ALREADY The salesperson comes with my cutting board. Tells me he's moving onto a new job (I can't blame him...who would want to work with these bozos?). Finalizes Costco paperwork. Helps me chase down how to register for the warranty on my countertop. I haven't heard a peep of follow-up from StoneTek and at this point, don't expect to. SUMMARY - AKA AVOID THIS COMPANY LIKE THE PLAGUE If you use Costco Home Services in Chicago and they route you to StoneTek, ask them if there is any other option on installers. If not, think long and hard about your patience and tolerance level, because it'll be tested. I'll be sharing this experience with Costco as well. Oh, and I got competitive quotes...nobody else was able to come to the same cost with the Costco card subtracted off, but StoneTek's base cost was easily matched/beaten. read more

Recently we did our Kitchen Countertop and Bathroom Vanity top through StoneTek Design. I must say very professional team to work with. Mike our project manager is very professional and communicate very quickly to any question. Our job was delayed due to delivery issue with the Quartz company we originally selected. Mike suggested similar alternative with another Quartz company and complete fabrication work and installed quickly. Good company to work with. read more

Great experience all around. We couldn't be happier! From start to finish it was a wonderful experience. My new counters are amazing! Great quality products and wonderful customer service. read more

Mike was great. He gave me the attention and time as if I was doing a full kitchen, not just the butlers pantry I was doing. Great price as well saved me hundreds compared to another granite shop I used in past. Will recommend to everyone! read more

This is a very similar story to one posted 2-3 months ago... I was connected with StoneTek via Costco Home Services for a countertop installation. Avoid this company. PRE-SALES: Sales person was on-time, professional and courteous. Signed contract the next day. POST-SALES/PRE-INSTALL: Laser measurement went well. My project is waiting on counters, so I asked for the earliest measure. They had the guy out Monday morning. Good experience. He was on-time, professional and knew his job. At this point, I was advised it was normally 5-10 days for installation but he'd see if they could hurry it up since I'm in wait mode. THE (MANY) WEEKS PRE-INSTALL - the dead zone: Communication went from great to practically non-existent. Hearing nothing as the install date approached, I made numerous attempts to confirm things. Finally got an email saying the slab has not come in... I'll be delayed. THE COUPLE DAYS BEFORE INSTALL DATE - Having heard "crickets" from StoneTek, I began another round of calls and texts to try to confirm the date. The sales person had limited information on scheduling. She got hold of someone at StoneTek who said they'd call me. They didn't. I asked her to have one of the managers at StoneTek call me. They didn't. I contacted StoneTek myself directly, was promised a call back on 3 different occasions (days). Nothing. Finally I'm given a new date. 26 days (weekends included) from contract sign to installation date. Then, the day before, I get a text saying there was a quality control problem and the two pieces they planned to bond together are different colors. They're now going to need to start over on a new slab. But, magically they now have a slab of the same color and I can get installation the next day... day 27. The installers actually came on day 27. Cambria is a beautiful product. StoneTek's lack of communication and customer service is the reason for the single star. read more

Marc and his team are fantastic to work with! Terrific customer service and craftsmanship. I have worked with StoneTek on many occasions and they have never failed to deliver anything but absolute perfection. This is truly a top notch outfit! read more

Great experience all around. We couldn't be happier! From start to finish it was a wonderful experience. My new counters are amazing! Great quality products and wonderful customer service. read more