We searched a great deal for the perfect countertop for our kitchen remodel. We also received a few…read morequotes from the big stores. We decided to do a little leg work ourselves and discovered Factory Plaza. They were SUPER responsive to every question and allowed us to set our own parameters and timing. We wanted to see selection in person before scheduling a measuring. No problem. Made the trip and were pleased with the options. We gave our estimated measurements and received a quote. We called in our selection and paid the 50%. Measurement happened just a couple days later, and install 3 business days later. Install went smoothly and the crew worked efficiently and professionally. They were focused on the task at hand and even swept up after themselves. We couldn't be more happy with the workmanship. Oh, and the price? So much more reasonable! We saved between 20% - 40%!! Highly recommend!!

They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability…read more I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.

Marek (pronounced Mark) and his worker just left my house. I mean literally just left and I was so…read moreexcited to write this post, I just couldn't wait. We found Granite Crafters through a friend and their kitchen looked great so I gave them a call. We are doing some minor remodeling in our house and counters were a must. We had ceramic tiles on the counters before. Very 80's and very hard to clean. Whoever thought that grout on a food prep area was a good idea is not smart but I digress. We ended up getting kitchen counters and then asked about doing two vanities as well. At the granite yard there were scrap pieces they wouldn't sell to us but he said he had some at his shop that could work and they did. Our bathroom went from builder grade to amazing in two hours. Marek was prompt at calling me back. That's a must with contractors for me. We went to the granite yard to pick out our granite on a Saturday and he was able to install it a week and a half later. That's with fabrication and everything. He said they would be here between 1 and 2 and they were here at 1:15. Being on time is also a must. I have dealt with contractors that didn't call me back for days, didn't call me back at all and my personal favorite, lost his notes and wanting to come back to remeasure a month later. No thanks. We are in the very north suburbs and he still came on time. The selection of granite is enormous, the work is impeccable and the price is unbeatable. I did my homework and couldn't be happier that I went with them! Marek is very knowledgeable and super helpful. He answered all of my questions and there were lots. Do yourselves a favor and go with Granite Crafters.

This was a great experience, in less then two weeks from picking our slab we have great new…read morecountertops. It looks great and everyone from the measure to installers were safe in our home and professional. We will be back for future projects and highly recommend them.

Anna and her team at Davan Granite did an incredible job with my fireplace. The quality and…read morecomplexity of the fabrication and installation reflects the superior craftsmanship and coordination with each person on the team. My recently purchased condo has gotten a new lease on life, and the fireplace is a constant conversation piece for visiting guests. Every question, concern, or unexpected detail was proactively addressed by Anna. I'd highly recommend Anna and her team!

Davan installed our new quartz countertops on 08/27/2025 after shopping around for several months…read more We ended up selecting quartz countertops from MSI. Some helpful hints based on our experience: 1. A big countertop dealer like MSI, located in Elk Grove Village, has a very large showroom where you can see the full countertop slabs. We had some preferences based on the web site pictures and the little quartz samples, but ended up selecting a different slab once we were in the showroom. You really want to see the full countertop slabs before your decision is finalized. 2. We were really disappointed with the Home Depot service, which is The Countertop Factory - Midwest. There was an extremely hard sell visit to our house and a take-it-or-leave it price. 3. Many quartz countertop installation services want you to select quartz they already have in stock. Davan let us shop around and we selected an MSI countetop, which MSI already had in stock. Our job therefore proceeded quickly from final slab selection to installation (less than two weeks). 4. I was unnecessarily nervous about our kitchen tile backsplash when our old formica countertops were replaced with new quartz countertops. We wanted to retain the old kitchen backsplash. That was not a problem and the installation occurred smoothly.

Pentwater Cabinetry was great to work with. The cabinets are high-quality and very competitively…read morepriced. They were able to get the cabinets quickly and helped us meet our four week deadline. Chris and the team were very helpful and responsive throughout the process.

I used Pentwater Cabinetry to supply cabinets for a renovation in Lakeview. I worked with Jake on…read morethe design and he was very accommodating with multiple revisions as we had to make adjustments to some of the walls. They provided a full kitchen of cabinets, as well as the sink base for our bathroom vanity. I will be using them again for future projects.

Jerry and Rafael recently finished remodeling my master bathroom. It looks great and I'm so…read morepleased! Jerry was very responsive to all my questions and offered good suggestions as the work progressed. He was very invested in making sure I was happy every step of the way. They arrived on time every day and left the work area cleaned up each night. The price was fair and a good value. I plan to hire J's Precise Remodeling again to remodel my guest bathroom.

J's Precise Remodeling did a phenomenal job over the past three months to install new, ceramic tile…read moreflooring in our laundry room, replace the laundry tub with a nice new laundry sink, gutted and remodeled both our downstairs and upstairs bathrooms, completely refurbished our staircase, and installed luxury vinyl plank flooring throughout our main living room/kitchen/dining room area and all of the upstairs bathrooms and closets. They also removed the wallpaper from our bedroom, repainted it, and added a new chair rail. Additionally, they replaced all of the electrical outlets, switches, wall plates, and vents throughout the house with nice clean white ones. Jerry and Raphael were very meticulous and completed the work with a high attention to detail, and their pricing is very reasonable. I will be using them for all my remodeling projects in the future.

What can I say except this place (actually it's people) are fantastic. We were looking for someone…read moreto fully remodel our bathroom so we started researching places near by. Got a few quotes and then Paul appeared. He did not just give us a quote, he gave us a vision. After discussing it, we decided to move ahead. After a few weeks we had a new "rest room" that rivaled any we've seen on our travels. My son said he felt like he was on vacation when entering the room. We were so happy with it that we proceeded to update our hallway. Now we are planning for a full kitchen/dining/living room remodel. The work force is so respectful, thoughtful and kind that we wouldn't dream of going anywhere else for our remodeling needs.

We hired Paul after meeting with several contractors and were blown away by his vision and…read morerecommendations. He renovated our kitchen beyond anything we could have imagined. His crew was punctual, professional, and kept the space remarkably clean. We stayed in the house during the renovation, and the entire process went far better than expected. Truly top-notch work.

Absolutely wonderful experience! Turned our old gross bathroom and tiny laundry room into a…read morecombined bathroom/laundry/toilet room. Their attention to detail is matched only by how quickly they work. Can you believe that I was the hold-up at one point because I never imagined I'd have to order the medicine cabinet so quickly! But they were just so efficient and so so thorough. Thank you to Ryan (consult) Damian (project manager) Klaudia (designer) and Greg (our magician who made it happen!) I randomly found them looking through yelp and I'm so glad that I did, so it was important to me to pass along to whoever is browsing for a remodel! This is your sign to use these guys! Thanks again crew. See you when I talk my husband into the kitchen

The whole team of 4Ever Remodeling did an amazing job. They remodeled two bathrooms and a kitchen…read morewith some specific conditions and time limitations, and we really felt heard. Everything was smooth, and the team was very helpful and responsive whenever we found minor issues. They even suggested some great ideas to implement that we didn't think were possible! They are transparent, provided regular status reports, and never tried to upsell extra work after signing the contract. From start to finish it was an amazing experience. They even gave us a free estimate, answered all of our questions, and they were so friendly. Overall, it was a good experience. I highly recommend them if you need to do a remodel. I would definitely hire this team again with my next project.

The worst customer service I've ever seen We had both of our…read morebathrooms remodeled and they looked great. Now one of the floors is coming apart. Boards are loose and splinters are coming up. We called and were repeatedly told "I'll get back to you." After hearing this so many times and never getting a call back, we contacted our original representative-Kevin. Kevin actually did get back to us with a name and number for Tom that we should text. After texting several times, we called him. Several phone calls of him saying things like "we'll be there next week" or "I'll call you when I get back to the office in about 30 minutes." Somewhere between all of this, Alex called. Said he'd call back but never did. We called Kevin again and he contacted both Tom and Alex. Kevin was the only one that was willing to help. Tom called. He was rather rude. He told us that this 6-month delay was our fault because instead of calling, we should have used the website. Why over these 6 months did nobody tell us that we need to go to the website? Why did Tom not tell us this the first time we spoke? Instead of saying he'll get back to us? He also said that Century no longer has our floor and that we should contact Floor & Décor to see if they will honor the warranty. Of course, they can't help and said that since we purchased the floor thru Century, that it's Century's job to handle the warranty. We've checked the website several times since and can't figure out what we should have done 6 months ago. Maybe because we're senior citizens and we're challenged. Now we need to buy a new floor and find someone to install it. And Century doesn't seem too concerned about it because we sent this review to them in the email on their contact us page and nobody bothered to contact us.

Don't hire these guys,.. Don't believe Tom and Tony when they tell you all the things they will do!…read moreThey don't show up on time, my bath to shower remodel, my shower head was put up so high i can't reach the knob to switch from shower to hand held; many calls to fix the problems were ignored! and while working they were in and out of my front door making my floors a mess, they cut tile and wood in my driveway and didn't clean up .They also left a mountain of garbage on the side of my house even after the job was done. Find another company.