I would give this Insurance company -20 if I could. My girlfriend had an accident and file a claim. They took her information, gave her a claim number and said someone will contact her in 24 hours. Since nobody called her she decided them.When she called them a recording says "sorry your call could not be connected please try again later. She got this insurance through FREEWAY insurance broker. BUYER BEWARE!!! read more

I would give them a -10. They are complete scammers. They charge you $60 to cancel your policy with them. There insurance is crap and they have people that are supposed customer service that have no idea how to read the policies. They put you on hold forever to get answers then come back on the line and say they can't get the answers you need. I cancelled my policy the day after paying them $162.53 and when I cancelled they said it had to go through the accounting department and would take 30 days. That was on May 14th and I still don't have a refund of my money. They are thrives and should be disbanded for fraud and false advertising. DONT go through them for any insurance needs. You will regret it big time. Jennifer Lewis read more

Complete scam, everyone on here is correct. They just steal your money for pointless fees. A lady told me I'm done paying my payment and another lady is saying I have one payment left and if I don't pay it, it will get cancelled. Someone should have sued them already this is complete bullshit. read more

I was in a hit and run on 1/15/2019. I followed all procedures as required per my state and insurance company. As I filed the claim Samantha H. asked who all lived in my home, even though that was not pertinent to the claim. I was told that since I did not report my minor in the home they MAY not cover the claim. It is now the end of March 2019 and I receive a letter stating they are not covering my claim. To top it off I have been paying my monthly premium since June of 2019 at $214.00, I learned today, March 28, 2019, that I have not been covered since June 2018. However, the police report from my accident states otherwise as well as the insurance company have been sending bills and taking my money the entire time. They now owe me $2,201.00, since I supposedly have not had insurance since June of 2018. This place is a fraud and a scam. They will take your money but not cover their end of the bargain. I highly recommend to think twice or three times before using this company. Other names they are under are Integon National Insurance, All-Star General and General National Insurance. I received this auto insurance through Freeway Insurance broker. Buyer Beware. read more

Buyer beware! Scam company! They will say you are insured but refuse to give you proof of insurance. The same people answer the phone for 3 different companies. I should have done my research before hand. Be careful of blue star, all star, stonewood and freeway insurance. They are all one fraudulent scam insurance company. read more

Thank you guys so much for the reviews. I can't believe some of you have been loyal customers for years and you still got treated as a second class citizen. These forums will ruin a business and rightfully so. I am NOT choosing them based on all I've read, so I am confident I've dodged a bullet. I don't like being tricked out of money any more than anyone else. Honesty goes a long way in the business world and you reap what you sow. I was put on the spot to quickly choose this as my car insurance carrier and I looked the name up real quick because I never heard of them.....well...I'm sure glad I did because it was a big fat HELL NO. I was JUST about to give them my money too. I just called triple A since I already have their roadside. Better rate and down payment in my case. Again, thank you for the reviews. You helped steered another person away from scam. read more

Horrible, horrible service! I been asking for long time proof of insurance or ID cards and I never got them! I got this stupid insurance from "Freeway insurance " now I have AAA and I keep paying the same amount of money! If you like to throw your money away stay with this thieves with license to still!!! AAA is way better service! ! read more

HORRIBLE!!!! I've been calling the past 2 days to remove 2 of my 4 vehicles off my policy. I keep getting transferred 2 hrs later..... transferred.... ughhhh!!!! But I I want to add a vehicle the'll help you right away. So finally I speak to someone and they want to charge me $100 as if my family and I aren't struggling during the pandemic. I've paid my car insurance this whole time so have a heart and wave the $100 fee.... my God. read more

Just got it so I can register my car plus it was cheap lol. Been driving dirty for ever and my driving record is possible. Driving dirty since pac died read more

Do your home work, I didn't an was getting shafted! if you got them drop them, much better options with much better service. These people are out to do nothing but take advantage of you!! read more

If I could rate one star I would. HORRIBLE. BEYOND HORRIBLE customer service I WILL definitely be cancelling my policy soon. Payments I made that they are saying I owe, horrible people answering the phone not knowing what they're talking about. I just got off the phone with one of the representatives and due to her incompetence I asked to speak to a manager she continues to try to solve the problem herself after I asked for a manager twice then when she finally decides to put me over I was on hold for at least 10 minutes and when I called back the automated message system said that they were closed. This company is disgusting if you are trying to get insurance do not get Stonewood Insurance it's not worth it I promise you read more

**UPDATE** My husband was just told he cannot cancel his policy over the phone, has to show up in person or fax in a written request. It also is going to take 2 weeks to cancel the policy. Because apparently faxes are delivered via pony express. They're going to charge him and then pay him back whatever is left by that time. So help me if they give us any problems I'm filing complaints with the Department of Insurance, BBB and any other agencies that would address this. Good grief this is one of the most shadiest companies out there. --------------------------------------------------------------------------------------------------------------------- I had this insurance in 2012 and after my husband got setup with them through freeway for his new truck (we're canceling the policy tonight) I figured I should share my experience as well. I was in an accident taking my kids to school, I was not at fault. I called them within an hour of the accident and was told someone would get back to me. I called back at the end of the day and spoke with the lady handling my claim just to make sure she had everything she needed from me. She said she did and she would get back in touch with me. 2 days went by, pass their legal time limit to respond. My car had been towed and was racking up storage fees. I called her again and she told me I was responsible for those fees (which was a lie). I didn't know that at the time (very 1st accident) so I told her had she informed me of that from the get go I would have moved it to the mechanic asap. She was exceptionally rude. After I talked to the tow truck company they explained that the insurance should cover their fees, they had never heard of them not. Just to get it out I paid the $700 and called the claim person back. I told her what happened and I wanted a supervisor. The supervisor didn't call for 2 days. She was incredibly rude and I caught her lying and had to call her out on it (I'd have to check my records for exactly what it was). I ended up having to send a certified letter to the company to request reimbursement for my towing fees. I received a response from some guy who didn't even read the letter properly, giving inappropriate responses. He was also rude. I did end up getting the check for the towing and they paid my mechanic directly as I wasn't going to deal with them anymore. Just FYI, they are currently charging my husband $155 a month for full coverage. He has Infinity insurance for his other car already (liability only) and for BOTH his payment is going down to $87 a month. Cancel if you have them or avoid them from the get go. I don't know how these people sleep at night, probably on pillows of money soaked in tears of the innocent. read more

Absolutely the worst insurance company I have ever had. The online login has never worked for me and I've contacted them 5 times about it. They have cancelled my policy twice after adding auto and still doesn't work. They are crap. Geico gave me a much better monthly payment and guess what everything works EVEN the auto pay. This company is a joke read more

Customer service is totally lacking. I bought a new car on Nov 30 2016 and needed to add it and remove my old car from my policy. Super simple stuff here. Baby easy stuff. I've called their customer service line EVERY DAY since Nov 31 (it is now Dec 6) and they're yet to do this for me. Right now I'm driving around insurance-less because my insurance company is full of incompetent call center employees, and nobody answers their emails. Here's how it goes: 1. I call. 2. I wait for 45 min on hold to speak to first rep. 3. Rep answers and says that they need to transfer me to an agent. 4. I get BLIND transferred to some other line and queued up for another 45 minutes. 5. Someone answers, I tell them what I need, they put me on hold. 6. After 5 minutes, their holding system automatically sends me BACK to customer service line where I'm put BACK into a queue of 20-60 people. 7. I give up, call back the next morning. 8. Repeat over six day period with same results. This is mind bogglingly silly. It's become comical. My next call is to my new insurance agent to get me off of Stonewood/Freeway insurance for life. I suggest if you're looking for insurance, go elsewhere. I'm trying to make them money and it's been difficult. Imagine trying to file an insurance claim with these idiots. read more

They are a scam, I moved to another city & was told by two reps my premium was not affected & then I call because my payments were 300 dollars & I was confused on why come to find out that neither of the reps updated my garage address once that was inputed my insurance went from being 264 to 365. Quickly changed insurance company & now payments are 212, they are not great for high risk drivers or young drivers please find another option. read more

On October 18th, 2015 my daughters vehicle a Nissan Versa 2010 was side swiped by a hit and run driver in the parking lot of Chevron Gas Station on Sheldon Road in Elk Grove California.   As she reported the incident to the adjuster: Pam from National General.   She was in the store and not with her vehicle when the incident happened, there were no witnesses to ask who hit her vehicle.   The adjuster and an investigative team came back with DENIAL of her claim stating that the vehicle had to be moving when the incident happened.  The report stated something to the effect it seemed that she hit a WALL or POLE.   Which is definitely not the case, the damages didn't bust her headlight and the dent wasn't exposed with imprint of a wall or pole. As a parent and a vehicle insurance holder for the past 32 years, I have never heard of a claims department deny a claim.   As people pay car insurance to provide comfort against any ACCIDENT small or big to protect their selves and others involved, these types of incidents happen and people are covered by UNINSURED MOTORIST AND INSURED MOTORIST COVERAGE.   Both of these should have been covered in this incident, REMEMBER WE ARE THE CUSTOMERS PAYING OUR PREMIUMS FOR THIS COVERAGE!! DO NOT USE STONEWOOD INSURANCE read more

This company should really receive 0 stars! They have changed their name from Stonewood to AllStar General to Bluefire Insurance. When it comes to processing a claim good luck ! I have had their Representative hang up in my face when asked to tell me WHO is my Insurance carrier? They will not answer that. You will be placed on or sent to many series of options before you are again placed on hold to music before a disconnection. If you are lucky to reach a person you will be referred you to another number. The cycle will repeat itself. No services get resolved ! Dump this company fast !!!!!! read more

Terrible insurance company that should be put out of business. Freeway Insurance is who helped me open a policy with Stonewood. At first, I didn't think it was so bad. The monthly payment I was quoted seemed fair, the guy with Freeway Insurance seemed confident in Stonewoods services, etc - so I went along with it. Then the trouble started. I had to pay $300 upfront, which didn't even go towards the principal of the policy's full amount. Then upon finishing the paperwork, the guy from Freeway Insurance said its all on me and Stonewood now to keep up with payments, etc. The following month, I found Stonewood increased my monthly payment $30, and has a fee the charge every month. I called to see about both these errors, and was told they would do nothing about the $30 increase and to talk to Freeway Insurance about that. And the lady wouldn't give me a reason why there is a fee every month added to my bill. She was very rude, and basically hung up on me after I came at her a second time with my confusion about the extra charges. I have come to realize their insurance system is a financial scam. They essentially collect your money then run. I have since purchased my full coverage insurance with a reputable company. Stay away from these no-name companies. *Since leaving Stonewood and moving on to a better company, like Heather R, a collections agency has contacted me claiming Stonewood says I never canceled my policy and that I owe one months payment. Naturally I am not going to be paying that, and have reported Stonewood's poor practice to the BBB (as many others have). read more

They will rip you off!!!!!!!!! Good luck getting them to fix anything and God for bid your car gets stolen! They just want ur money I would not recommend to my worst enemy!!! read more

If I didnt have to put a star I would not put a star this place by far the worst insurance company ever . I had the insurance company through freeway insurance a rip off!! Alot went wrong with the policy. I paid four months of the policy up front. I kept the vehicle 2 months, I then sold it!! Notified freeway insurance. Not only did I lose out on the two months remaining that i never used but months later they also charged me the remaining 6 month premium processing fee per month. I argued they sent to collection. UNFAIR!!!! HORRIBLE COMPANY !!! I DO NOT RECOMMEND!! Stay away.... JOCELYN their receptionist is an AWFUL PERSON !!! VERY BAD MANNERS AND DISRESPECT TOWARDS INNOCENT CUSTOMERS THROUGH FREEWAY INSURANCE STONE WOOD ...... NO GOOD... read more

Started off with freeway insurance and ended up with them and their also blue fire insurance ? It's confusing a whole bunch of third party BS basically lmao. So annoying tried to cancel my insurance done it before with them never had a problem did it again and these mfers didn't accept my request (I thought they did but they charged me still) so I had to request a cancellation again and had them back date it said they couldn't do a full refund until I told them they didn't have a choice I have a release of liability & New insurance 2 weeks before my payment was due! On top of all this they sent my payment in 2 not even in half either like wtf and it takes up to 25 business days for them to send the check just to SEND IT not even counting how long it's gonna take in the mail! Then I ask them why it still doesn't add up to the full amount and then they tell me they're going to charge me $50 for refunding me meanwhile it's already august and this was June 18th and still have til sept 2 to send the rest of my check. Its so ridiculous and hard to get ahold of someone who can actually help u anyways here's a fast way to help get ahold of a customer service representative tired of emailing and waiting on hold from the 1800 numbers read more

Stonewood Insurance Services - Number - Insurance Near Me - Rancho Cordova, California

worst insurance company ever!!!!!!!! with them 4 months denied my claim and now the $713 they gave me to cancel my insurance has now bounced in my bank!! the check was bad!!!! $713.52 they are also national general insurance and allstar insurance anything from national general watch out!!!! read more

I got them through FREEWAY INSURANCE (they're just as guilty as them) first off I was supposed to be paying 95$ a month because I had a marriage credit applied, the broker from freeway failed to update my information. First month I was billed the correct amount but the next 2bills I was billed $118 because the broker never sent the info in. So here I am calling them back and forth. I get told that I'm being charged more because the company charges a changing information fee ??????? For example, updating your address, your phone number, adding/excluding drivers...etc. there's FEE AFTER FEE. The only change I've made was today and that was an update to my address so I get that next month I'll pay a fee. But prior to today, how does it make sense to pay for changes that I didn't make. That mostly the broker made on their end!??? Just got off the phone with an actual representative from this insurance (not a broker) he was so confused and basically kept telling me he couldn't help me with the mistakes the broker made. I basically had to remind him that a broker generates customers for them that's all. I am still your client because I'm paying for your insurance policy. What's the point in having Representatives for this insurance if their hands are tied and the only ones able to help are the brokers (which don't even know what they're doing either?????) read more

I got a insurance policy thru stonewood recemended by cost u less they asked if i lived with anybody i told them yes they said it wasnt a problem then stonewood comes back saying i need to add are exclude a person i dont even know off my policy i had to pay 50 dollars to exclude her paid Stonewood on time not one missed payment are late 2 weeks ago my car gets vandalized know they want to tell me im not covered because i didnt tell them about my roomates i breach a contract um no i did i saod yes i had roomates i was told not to worry about it . excuse me umm were am i supposed to get exclusing papers for my roommate &you didnt have a problem sendin one for a lady i didnt know ...They dont deserve any star in my opinion ...I had to put one read more

There is absolutely no customer service, there is only an outdated automated system that can only help you do maybe three things. I've been with this company for 3 months and I can't even get a customer service rep on the phone. I'm going to change insurances ASAP. Thank God I didn't have to file a claim through this company. read more

If I could give negative stars I would. Totally disrespected me after several years of on time payments. Repaid me with a cancelation fee after I demonstrated exactly how I have been overcharged for over 2 years. read more

Overpriced insurance coverage this company billed me after I cancelled my policy then added $67 to my credit bureau whuch I had to fight to remove. They are the filth that your state attorney general warns you about total piranhas. read more

If I could give stonewood a negative 5 star review I would. This insurance company has no business being in business. I cant begin to emphasize the headaches and stress they have caused me and my fiancé on our insurance claim. The whole concept of obtaining insurance is for comfort and protection if somebody without insurance or license totals your vehicle that you will be fairly compensated for the loss of your vehicle not to mention injuries. With stonewood this was not the case. We were not looking to get Rich from this claim, we were simply trying to replace our vehicle with another one of the same value but they refuse to compensate us. We now have to move forward with an attorney and will remain with only one vehicle for our household. DO NOT trust stonewood, they are crooks, find someone else with a good reputation so you don't put yourself through this awful experience. read more

Horrible Horrible place to be insured. For the near 12 months I was with them, I've never felt safely insured. Customer service is complete shit here, they like to tell you one thing and do another. I switched on over to GEICO and saved at least 500$. I called in to cancel 3 days after my monthly payment and I was charged 150 for 3-4 days of coverage and the $50 for a cancelation fee which most insurance companies don't do?!!! 3-4 days of coverage for 100$, you must be out of your damn mind! MONEY HUNGRY GARBAGE INSURANCE! they will literally do anything for your damn money and it's been weeks since I haven't received my refund. read more

When the worst get a name that is Stone Insurance, now All Star. Horrible, unrespectful, bad customer service, not problem solvers... and worst insurance ever. read more

Worst Insurance Company Ever.. I was involved in a hit & run and it took them 3 months for them to give me my car back, not only that but no rental was provided to me yet i have full coverage.. Throughout the 3 months I talked to over 5 people and was asked to submit another 2 claims because it was somehow deemed my fault. Throughout this 3 months, the company was ignoring my calls and I ENDED UP PAYING for the damages (supposably only 1 side of the car the collision center could fix) for the hit & run even though they found the people who hit me. This company is very unorganized, unfair, and not helpful at all. IF you're even able to get a hold of them they sound so annoyed and bothered, customer service is out the window and I wouldn't recommend this company to anyone. 0 stars. read more

Horrible costumer service! they have a lack of communication. they never mailed me my policy id never told me the due date, I tried to make a payment arrangement and I my policy ended up being canceled and they wanted me to extra 140 even though we agreed on payment half now and half in 10 days! so I left it as it is and asked for my refund. I would not recommend them to anyone. read more

If I could give this business zero stars I would. Do not waste your time with Stonewood Insurance Services. If you can go with USAA. Befriend a military person so they can hook you up. Stonewood wants your money and once you pay they forget about you. If you get into an accident and it's not your fault, good luck cause Stonewood won't have your back. They have the worst customer service ever. On par with Walmart. Apparently there's never a manager or supervisor on staff. They don't even have a physical address. Don't do it. read more

The absolute worst insurance company that I have ever encountered. Their website doesn't function properly. Anytime I need to log in I have to change my password by calling their customer service. I was already being charged an incredibly high amount per month for my insurance, but I was just sucking up the cost because I'm young and hadn't had insurance because I didn't have a car for a couple years before this. Upon moving two miles from the previous apartment to a nicer neighborhood in a safer area, I called to change my address with them. They changed it and that was that until my next bill came and it was $140 higher than previously. I called to ask why and it turns out that they raised my premium $1580 a year for an address change. They wouldn't tell me why and I asked to speak to a supervisor. The customer service representatives I had talked to previously were incredibly rude, unhelpful and condescending. The supervisor basically told me that they didn't have any of the information I was looking for and that I should have read the policy, wouldn't let me speak and then hung up on me. Needless to say, this is being reported to the Better Business Bureau and to the regulators of the California auto insurance through prop 103 for price gouging. read more

I am writing this review to help anyone that has this insurance and is experiencing the lack of customer service that I did. I was rear ended 9/5/16, contacted Stonewood insurance to file the claim. A week later, finally an adjuster from the company contacted me to get my version of the accident recorded. Two weeks go by, not a word from Stonewood. I call the adjuster, two Business days go by, finally I get a call back and she tells me that the man who hit me, his insurance has yet to assign an adjuster to the claim so I am just going to have to wait. I asked if she could call and have the claim escalated to a supervisor or manager for the other company so my car could get fixed, my entire bumper was falling off, trunk was pushed into the back seat, aka TOTALED. again, two weeks pass, no word. I called everyday for 5 days straight, throughout the day, 8am, 10am, etc about 5-7 times a day. Left voicemails, sent emails called the customer service. Finally called and left a voicemail for her manager, still no call was ever returned. Finally, one day a customer service rep looked into my account and said the original adjuster no longer worked for the company for about 3 weeks now. WTF, than who is handling my claim? She said, it's still assigned to the girl that doesn't work their any longer. She escalated my issue to the same manager that I previously left a voicemail for. No answer. I called for a week straight, and one day, shit hit the fan. I called the old adjuster, and someone answers but doesn't say a word, not a hello, nothing. So..., I acted like I was leaving a message and told them that I was taking my car to a body shop, the body will be sending THEM the bill and I'll be having my entire car worked on. 37 seconds into the voicemail, a man says hello, hello, we are not going to pay for your entire car.... Oh, you mean you have been listening to me for the entire 37 seconds and didn't want to say anything. Fing prick. Long behold, he was the MANAGER of this horrible place. He said that my car didn't appear to be totaled from the pictures they had me send to them. I said, well I want someone to come out and inspect my car in person. He said no, we don't have to do that if we don't want too. That they can just look at the photos if they wanted. Umm, no, don't think so. Photos don't even do justice what was wrong with my car. I said I'll be taking it to a body shop to send them an estimate. He said they already have an estimate that THEIR adjusters approved via the photos, for $150! Anyways, he began not returning my calls, or the calls to my body shop that was inspecting my car. So, I had to file a claim with the STATE OF CA DEPT OF MOTOR VEHICLES. I was not irrational with my requests, simply I wanted my car fixed or to be paid out so I could get another one. what do you know, literally the next day the insurance was calling me and my body shop like crazy! They were scared sh$$less! The body shop said that my car was totaled due to the amount of damage to the car was more costly than what the car was worth. The insurance flipped and had to send an adjuster out to "confirm" the body shop wasn't lying. Yeah, because that's what body shops do right?!. Finally an inspector went and looked at my car and saw how much frame damage and structural damage was done to my car and ended up totaling it. The inspector said I should be receiving a call from the insurance in 2 business days MAX. Well, a week went by and no word. I called the customer service, they said that they would send out an email to all supervisors and I was guaranteed to receive a call back in 2 hours! Not one call! I called again and the next customer service representative said to bad that I didn't receive a call back and try another day. I decided to call the inspector from the other day, told him what was going on and he flipped because he knew I had a claim with the state against them. He said my claim was STILL assigned to the girl that no longer worked their but he would contact his boss. It took over a week before I finally received a call from someone. Which then took another week and a half before I received my check for a new car. I cancelled my policy 11/22/16, They are just sending me my refund check for the last 3 months on my policy that have already been paid for. A month after my policy was cancelled I will finally be getting it But not all of it, No. They charge $50 for cancelling your policy. So, to anyone that has this insurance, my advice would be cancel your policy NOW! It took me over 3 months to get my car accident resolved. And it was ONLY resolved because I filed a claim with the state. If you had an accident and this company isn't doing jack sh&t for you, don't hesitate to file a complaint with the state of ca dept of motor vehicles. They were the only reason I got anything resolved. I hope whoever runs this company reads this post & see's what a horrible company this is. Stonewood Ins, YOU SUCK!!!!! read more

shitties company, service, everything !!! it takes 5-6 hours, your heard it right 5-6hour to get to customer support, then they leave in the middle of conversation. I have never heard rude customer support ever. I can not even pay, it takes about 1-1.5hours to get to the right department, then my policy number is wrong. when I was at work somebody hit and run my truck, I did a claim, they did not respond until I called them myself, then with all evidence, photos they resolved the issue by making stuff up, first they claimed it was my fault although I was not at the moment accident happened, then that my policy is incomplete, then to end all this they claimed that their expert reviewed and they close the claim. STAY AWAY FROM them, whoever claims otherwise is a paid reviewer or somebody who actually have not had experience. JUST DON'T DO IT !!!! read more

Horrible insurance. I moved to LA for 2 years and never updated my address(which is my bad). I got in a car accident and I called to report it, gave them my new address and tried to find out where they wanted me to tow my car/where they store cars, and the lady would only tell me that it was up to me/my decision. The next week after some issues they had my car transferred to the place they store cars while dealing with claims, which could have been avoided if she would have answered my question at the time of the accident. The next day I got a call, asked for my statement, and was informed that due to my failure to update my address I would be facing some issues with coverage. They underwent a coverage investigation for a little over a month, and when my insurance adjuster called me for my statement she completely drilled me as if she were representing the other driver. She was rude, condescending and I hated having to talk to her. They ended up cancelling my policy because I wasn't paying a high enough premium and I didn't have my 2 roommates on my policy, and they were considered too "high risk". I moved back home from LA right before they decided to cancel my policy and I informed my adjuster of my new address and request that my refund check be sent there. The address was my ex's house, and they went ahead and sent my check there anyway. I called a few weeks after waiting to discover what they did, and was informed I had to wait 30 days to see if the check was cashed, and if it wasn't then a new one would have been sent out. That should have happened on February 25th. I called today, and no request had been put in for a new check, and I can call them back on March 19th to see if/when a new one will be sent out. This has been the most horrible drawn out process and I absolutely hate this insurance company. Don't ever ever sign up with them. read more

Horrible services! Wish I can give 0 stars! I've actually had them for about 2 years +. I ended up moving out of state and had too cancel my insurance. I had been told by the lady I spoke to first that they WOULD NOT charge my account for the following month and that I would only be charged $50 FLAT FEE (also noted in my contract) for my cancellation. My payments are due on the 20th and I canceled on 9/13. It is October 7th that they FINALLY decided too send me a letter (after 3 emails) that they canceled my insurance on the 14th. I called and ask when I would be getting my refund for this month as they did charge my account as they said they wouldn't. Talk to a guy on the phone. That was not so helpful btw! Said that they would be refunding my account 87$! I pay 150$. Plus the 6 days previous I should be getting a refund for. He said "why would we give you a refund for those 6 days, and you need to pay a cancellation fee + policy fees" (extremely rude) . This doesn't even add up! I would never recommend this company too anyone. I went through freeway insurance thinking they would be good but they have disappointed. Many of my friends and family go through this company and as of today. They will be canceling as well. DO NOT INSURE WITH THEM! read more

Why are we not allowed to put zero stars this com this company is rude disrespectful they rip you off every minute they can I cancelled my policy I got no confirmation nor did I get any mail after a month I received a collections letter saying that I old one month of payments I had to cancel the policy and they still charge me I called the company they said they are there was nothing they can do I asked them why not the person I was talking to laughed in my face and said just pay the account and hung up on me this company is a lot of rip-off they charge you small amounts so you cannot get a lawyer to fight this and they continue making their money by charging extra fees extra months on the bottom of their home page of stonewood insurance click on the BBB better business bureau it will take you straight to complaint add your complaint to stop this company from ripping more people off it should be a crime what they do let's stop this company read more

Stonewood Insurance Services - Bad reviews - Insurance Near Me - Rancho Cordova, California

Getting out of a policy with this group has never been so difficult. At this point, I'll go through anything to be rid of this company. I wish I was never a part of this group. They charge you extra fees for everything, give you horrible coverage, and their brokers are inattentive and couldn't care less. Lesson learned, go with a bigger name company! read more