Had a slab leak in my downstairs restroom. After plumbers repaired and rerouted all my pipes we contacted our insurance company (pacific Specialty). At first the CSR was slow in communication then Michael Bunch took over our claim and he kept us informed by email and phone. We worked together and discussed the remediation company and the construction company. Remediation was suggested by plumbers. Michael let us know the situation along with when payments would be processed once they come to an agreement for repair cost. We did get involved and this helped the situation. If you have a claim by all means be informed and involved as much as possible. Michael gave me some good suggestions if we ever need to file another claim. Thank you Michael for all your help and support. It was great working with an agent who is understanding of the clients needs for resolution. read more

We had a flood in our home and assigned an adjuster to review our claim. 2 weeks later and no one from Pacific Specialty has contacted us regarding remediation or relocation. I've left numerous voicemails and get no response. I was told that they are no longer in California and any remaining clients they are dragging out their claims in hopes they get frustrated and leave. read more

Awful customer service! If I can rate lower than one star I would. We had been insured with them for years. We never had to call them for anything, till recently that i had to clarify some information we were having via email, if i would have know how awful their customer service was I would have gone with a different home insurance much sooner. I spoke to 3 males that have NO customer service, Daniel A work ID 2046 Jesus G work id 964 and another man a "manager" which at that point I didn't care to get his name. All three were very rude and disrepectful they were Mansplaining; I have always said its not what you say, its how you say things. Clearly they are not in right field, or need to be trained on how to speak to people. If you are looking for insurance DO NOT GET INSURED WITH PACIFIC SPEACIALTY! read more

Adjuster collaborated with the building contractor he induced me to use and approved thousands of dollars of fraudulent contractor supplements leaving no claim money to reimburse me for my legitimate out of pocket expenses. Even the Vice President of Claims ignores my emails! read more

Pacific Specialty Insurance increased my policy liability coverage and charged my escrow account an extra $92 WITHOUT MY CONSENT. This coverage was NOT wanted nor required by my lender. They charged me an extra $50 for 88-year old plumbing that was updated prior to when I purchased the home. They are asking for documentation from the county to show the plumbing was updated. read more

Definitely the worst insurance company I know! Two months ago we made a claim. After that, for two months we wrote emails to our claim representative Robbie Bankens, called him, left messages - all to no avail. We even called the office and talked to other agents who promised to forward our messages to Robbie Bankens. But in response - the claim is closed due to the fact that the representative was unable to contact us!!!! This is just nonsense and sounds funny. This company will not help you in any way if an insured event occurs. THESE ARE SCAMMERS! Never contact them if you don't want to be deceived! read more

If ever there was a "saving grace" for a company, her name would be Jessica Hecklinger. She's a property field appraiser for Pacific Specialty Insurance who worked tirelessly with me to help me understand a water nightmare in my home. From the first day she called and arrived on the scene she was amazing. I was frazzled, worried, and overwhelmed to say the least, but Jessica's reassuring demeanor, combined with her unwavering commitment to customer care, made all the difference. She consistently made herself available for any concerns, returned messages promptly, and genuinely aimed to assist in every possible way. Jessica doesn't just serve clients; she prioritizes them, setting an unparalleled standard for customer service and professionalism at Pacific Specialty Insurance. Thank you Jessica, you are truly appreciated. read more

Pacific Specialty Insurance does not care about you in time of a claim. Poor service, rude claim adjusters, negligent and ridiculously untimely! Claim submitted on, 05/24/2020, claim continues to be pending because THEY DON'T CARE ABOUT YOU! Today, is 07/19/2020, I've been living with No Kitchen, because of water damage, no kitchen with a family of 8, unheard of. PAY THE DARN CLAIM and stop making life miserable for this POLICYHOLDER. You're nit picking every item due for replacement. Miserable experience loaded with headaches and anxiety.......McGraw Group=FAIL BUYERS BEWARE! Pacific Specialty Insurance is not a good choice. FOR POLICYHOLDERS with Pacific Specialty, be wise and CANCEL! read more

By far the worst insurance company ever. Stay away they do not care about customers, and they do not have any valid reason to cancel policies. They sent us all of our information through a portal that we never had logged in. We don't know how to use and they canceled our policy due to lack of payment which we didn't know it needed payment. We only found out because of our mortgage company let us know our insurance was lapsed and we didn't have any. What happens if something happened to our home? What would happen if God forbid something happened to someone in my home. We would've never known we didn't have insurance as they didn't send any notice or cancelation and as responsible as we are they tried to blame it that we need to go into our portal. The email they sent us do not state, you have a new bill or check your portal or you have a cancelled policy check your portal they just sent notifications about the portal. It's horrible and Jose along with Cody, are horrible customer service, and I am ashamed at them and how they treat people. Not to mention how long they make you stay on the phone to speak to someone read more

Avoid this company! Pacific Specialty accepted my full payment for a new policy. They then sent me a cancellation. The cancellation was based on information that they already had in the original application. Then, when they sent me a refund, they charged me for 41 days of insurance, a policy fee of $65 and a cancellation fee of $25 (this, as explained to me, was because I found a new policy and cancelled 10 days before Pacific Specialty cancelled). Such a money grab for small amounts of cash. read more

Pacific Specialty Insurance (PSI) became my homeowner's insurance company, selected by my auto insurance company for a packet deal. So for years I paid my premiums without a claim. Then the end of February came with the rain and high winds. I lost a good portion of shingles on my roof from the winds and had to file a claim on March 2nd 2021. After obtaining 3 estimates and sending them to PSI. the claim specialist told me I would have to get roofing contractors to give me a per line estimate. This per line estimate proved to be somewhat difficult with some companies saying they only give the price of material, the price of labor and then the overall price of the job. So the claims specialist rejected two of the estimates. Meanwhile the rain comes requiring me to put tarps over the exposed areas on three different occasions. During this time I get a check from PSI being short $4,500.-$5,000 of the lowest bids. Now I'm 3 weeks into this claim with no relief in sight only rain. After complaining to PSI of having difficulties finding what they wanted from a roofing company and the small amount of money I received, the PSI Adjuster that calculated the replacement cost said he would have a roofing company contact me. He had CalPro Roofing out of Perris, Ca. meet with me and I agreed for them to do the job. I paid what they asked as a down payment of $4,000. and they came two days later and stripped my roof and I never returned. I called then as well as the Adjustor but got no where. I check their contractor license to find they have been suspended since Dec. 2020 for no workman's compensation insurance. Who would have thought the insurance company would send a illegal company to do work on your home? I had to hire another roofing company and pay them with my own money which from start of claim until now has been going on 5 months. This has been one stressful long nightmare. read more