I have been frustrated by the length of time it takes in the drive-through, and by the prices CVS…read moreis charging (It's like a pharmacy charging airport or theater concession stand prices! -- why don't they understand it's a store!?). BUT -- there are some pretty great staff members who work at the CVS Swampscott, and top of my list -- top of anybody's list -- should be TARON. There was an error in my prescription (whether from the doctor or CVS, I don't know). Taron listened carefully. He empathized. He didn't blame anyone else (It was NOT his fault), but instead decided to make it right. He not only fixed the ambiguous instructions on my prescription, but did so for everyone who would ever order it again. And he made sure that the follow-up was ready. When I arrived to pick up my meds, I asked to speak to him, and gave him a serious holler-out. I think SO many people who work behind the counter, whether at CVS or a restaurant or retail, really feel they can't have an impact. But a cheery greeting, a genuine expression of welcome, and the responsibility for making things right and quick and effortless makes a big, lasting difference. The woman who takes my order at McDonald's really does affect my mood for a surprisingly long time -- a bored grunt versus a lively interaction makes a difference. To all those who get it, and particularly again to Taron (and Patrick, who was on duty late!), my lasting thanks. And even though this CVS is never a place (Will it change?) in which I'd buy soda or candy or tissues, it is a place I now feel more confident and comfortable about as a place to get my meds, and get them right. Thank you, Taron -- and to whoever hired and trained him.

Patrick ALWAYS delivers a great experience! He makes our pharmacy visits personal and he…read moreexemplifies customer service under less than ideal circumstances. Patrick is THE reason I keep coming back to CVS!

Always accommodating very helpful just a family friendly pharmacy been a customer for many years…read moreand I have to go to others and when I oi notice the difference

I have tried all the chain pharmacies and they are all lacking . I appreciate the service Richmond…read morepharmacy provides and will not use another pharmacy.

Very responsive and helpful, plus of course it's an independent pharmacy and I'm sick of chain…read morestore existence.

A pharmacy with actual customer service and nice people! Sabino, Linda and the other folks at…read moreVillage are kind, friendly and professional!

Eastern Pharmacy is the best. They have been more than patient with me answering my questions and…read moremost importantly, they are kind. Forget the local CVS. This place is the best. I don't fill anything too crazy and have average needs as a pharmacy patient, but even if I had more needs for care and even for delivery of meds, I wouldn't hesitate giving Eastern a call. When I was being helped, the young man's name was Fabrice.

I just posted this to my Facebook account:…read more My pharmacist is Evan Dostert, owner of Eastern Pharmacy in Lynn. On Sunday, I went to urgent care for this terrible lingering cough. The doctor prescribed azithromycin. It was outside of the pharmacy's business hours, but I decided to send the prescription there and get it the next day rather than go somewhere else. I stepped out into the parking lot and my phone rang. It was Evan. He had dropped in to work to deal with some odds and ends and saw that I'd been given an antibiotic. He wanted to know if I needed it immediately. I was fine waiting until Monday and the doctor had agreed. So on Monday, my medicine was delivered (as always) free of charge (as always). Evan is a kind, concerned health care provider, not a store manager pinned down by quotas. He cares for his patients, and even just now took my call right away because I had some questions for him. If you need a pharmacy in the Lynn/Swampscott area, I can't recommend Evan and Eastern Pharmacy highly enough. They're at 161 Eastern Ave in Lynn, Phone: (781) 460-2000, URL: easternpharmacylynn.com. This is a totally unsolicited plug for a small, local business that I love.

I had a poster printed there. I mistakenly ordered the wrong size. So I reordered and it was not…read morea problem at all. They just disregarded the wrong size. The staff there were very nice about the whole thing like it wasn't even a problem.

terrible. the store manager was rude. i had asked to speak to him on the phone about something i…read morehad seen in store and when i got on the phone he sounded very bored. not to mention how one cashier is working ALL TIMES

This is privately owned pharmacy. I'm 59 years old. This is the best pharmacy in the area. I grew…read moreup in a small town with a pharmacy that had the same great service and people. I do not miss the bullshit I would run into at CVS. I loved them pharmacist at cvs but it all depended on if she was on duty. I am very happy with Flag Pharmacy

From the owner: Any sentence thereread more

Josh the pharmacy manager is rude, unprofessional, and arrogant. He lied about my prescription,…read morerefused to fill them, then made false accusations so I can't return to that store. He should be fired and lose his license for such unprofessional behavior and for verbally threatening me.

Very unreliable pharmacy. Had a prescription called in weeks ago and never got the text message of…read moreit being ready for pick up. They proceeded to remove my prescription and never informed me. I had to call the pharmacy directly and was told it would be ready for pick up within a couple days. I received a text later on about my prescription being ready by 12 pm on Saturday. I went around 2 pm to pick up and I was told it would take an additional 20 min to refill. Huge waste of time.

most ridiculous pharmacy I have ever seen in my life. We came at 7:10 and waited 20 mins for a…read morewomen standing in front of consultation desk who's literally doing nothing, then told us they are closing in 30 mins so they are not able to do the flu shot for us. despite I've let her know we urgently need it for my wife's physical exam today, she won't even talked to anyone and do a little bit of help. If you do not want to do your job stop being a consultant and ruin someone else's life

It's a JOKE how terrible this pharmacy is. I had COVID drug called in by my doctor earlier today…read more My partner shows up to pick it up and the pharmacy is closed - no outgoing message saying it's unexpectedly closed on the answering machine - it just rings and rings into oblivion. Now trying to get in touch with on call doc AGAIN to have them call it in to the other CVS in town, because god forbid the computer systems link up so that the open pharmacy can take call ins for the closed one?! If you need any sort of time sensitive or important drug DO NOT USE THIS PLACE!

Pharmacy phone service is horrible. Been a customer for 7 years. Customer service inside is great…read more Stayed on the phone 28 minutes to speak to a pharmacist only to be picked up five times and put back on hold never once speaking to anybody. This is an ongoing problem. It's happened multiple times to me very upsetting.

I pick up my prescriptions quarterly at the Union Street Walgreens. Phone alerts let me know when…read morethey're ready.