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    Harriett & Ralph Kaplan Estates

    4.0 (4 reviews)
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    5 months ago

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    Chelsea J.

    Janet, thank you for the positive review.

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    2 years ago

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    3 years ago

    Attentive, on the ball and kind staff. Mom is very happy to be here. We are happy for her.

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    4 years ago

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    Chelsea J.

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    Brooksby Village

    Brooksby Village

    1.8(12 reviews)
    2.5 mi

    My folks have lived her 12 years since they were 73 and 76. When they entered they drove, danced,…read moreworked out, took all exercise classes-yoga-tai chi etc, participated in cribbage club, went to gala annually . . . and now 12 years later they still do all of those things. When they were in their 70s looked quite young and we were all concerned that there were a lot of old people! Now that they are in late 80s, they are the common age, and they have lots of friends over 100! Everything is good here: food, service, staff - best thing is that they are safe and on storms and during pandemics the kids don't have to worry at all. They have generators when the power goes out - once we had to go there because they were the only ones with power! During covid Brooksby did a pretty good job at so many things: they went door to door with the first vaccination before anyone was getting out at all. I couldn't visit, but I could bring things to the gate for my folks on designated days. My issues with Brooksby? In addition to the down payment, you pay monthly to get the meals you want (30 a month or more or less) and that amt they originally paid for the 2 of them in a small 2 bed 1.5 bath has almost doubled in 12 years. Not expected. I will say the best, is that when you pull the chord for emergency help - they are there in a heartbeat and the people are wonderful! Also, they hire high schoolers to serve food, and they are always wonderful. I Love that they also give the kids scholarships. Overall great - if you don't mind the money increases.

    My brother-in-law is in continuing care and my sister is in memory care at Brooksby. Sadly, she…read morewent into memory care on her birthday in August. I had asked my brother-in-law if he would like me to be his advocate. He thought that would be great and appreciated my suggestion. I live on the West Coast and of course Brooksby is on the East Coast. I knew that because of HEPA laws staff are not supposed to talk to family members without written permission or consent form. I called their case manager and my brother-in-law's nurse over 15 times in one week and left voice messages. NO ONE CALLED ME BACK! When I finally reached someone in the administration office, I explained the situation and asked if she would please call me back either way to let me know what's going on. I STILL have not heard from anyone. Although I live 3000 miles away, I am the closest relative that still has cognitive abilities. All three of my younger sisters have Alzheimer's. I was hospitalized with shortness of breath which doctors thought I had a heart attack on top of a bad case of bronchitis. The cardiologist performed a cardiac catheterization and told me that my heart was "great." He asked if I had been under stress and diagnosed me with broken heart syndrome due to the stress I had caused by the total lack of communication between Brooksby regarding my family members and myself. NO ONE YET HAS CALLED ME BACK! It's been about 4-6 weeks. My family pay an exorbitant amount of money and Brooksby cannot return a phone call? Family care is good healthcare. I would not recommend Brooksby to anyone considering putting themselves or a loved one in that facility.

    Photos
    Brooksby Village
    Brooksby Village
    Brooksby Village - Decorations outside of one of the apartments.

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    Decorations outside of one of the apartments.

    Seasons of Danvers - Summer party decorations at Seasons of Danvers

    Seasons of Danvers

    4.0(10 reviews)
    4.5 mi

    I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

    Doing a great job with their residents during a very, difficult time. Navigating visits while…read morekeeping everyone safe is no easy task. Special thanks to Kamisha, Jack, Ann and all the ladies that work the front desk!

    Photos
    Seasons of Danvers - Beautiful sunroom

    Beautiful sunroom

    Seasons of Danvers - Breakfast bar

    Breakfast bar

    Seasons of Danvers - Lovely front lobby

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    Lovely front lobby

    Continuing Care At Brooksby Village

    Continuing Care At Brooksby Village

    1.0(2 reviews)
    2.6 mi

    There is a serious undercurrent of lack of care. The staff doesn't seem to understand that the…read morepeople who are staying there are their "gold". They should be treated accordingly. Instead, they are treated as if they are a nuisance and not worthy of common decency and care. If your job is to care for people, by all means, do it!!! Instead most of the people that work there are abusive with no understanding that the people who are living there are why they have a job. Instead, they do as little as possible and go through the motions. There are good people who work there, but they are basically abused themselves. A totally bad and negative experience. Yes they are understaffed. But I blame management for their attitude of complacency and neglect. I wish the caregivers all the luck in the world when they're in the same position. The main apartment setting is nice, but steer away from continuing care.

    Unfortunately the continuing care at Brooksby Village is sorely understaffed and our 94 ailing…read moremother was left alone for much of each day. She badly needed physical therapy twice a day, but only got one session and none on weekends. She could not get out of bed or move without major assistance and in 9 days no one got her up to shower citing Covid as the reason but she had texted negative. I think the independent residents at Brooksby Village are mostly happy but don't put them in their continuing care!

    Harriett & Ralph Kaplan Estates - assistedliving - Updated June 2026

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