GROSSLY OVERCHARGED FOR ACTUAL WORK DONE!
I called…read moreTrailblazer Plumbing for a few plumbing issues in August 2025 for:
2 separate faucets dripping,
a toilet wax ring replacement,
a water drip in one ceiling,
and a mystery water stain in a different ceiling.
I was told by Laura they were sending out one of their "best" plumbers.
Upon arrival 8/27/25, "He" was very annoyed and rude about me questioning the shoe covers he'd worn from out in the street, up to my door before even entering my home. He headed back to his truck ranting loudly (all on camera) to get clean shoe covers and returned to my door all irritated. I asked him what the problem was, and he asked me if "I'd gotten up on the wrong side of the bed that morning...???" I said no, did he? He then ultimately backtracked, and asked if we could start over.
He did some work on 2 toilets, and a dripping pipe in the ceiling where I had previously cut a clean hole in that ceiling to locate the leak.
He then advised me to first contact Moen about getting ALL NEW warranty replacement parts for 3 faucets (Only 2 of which were actually dripping, the kitchen faucet, and 1st vanity faucet. The 2nd vanity faucet was discoloring under warranty), and also a shower Thermostatic Mixing Valve (because I stated that we had never been able to get a cold shower after workouts, and he said without question it needed replacement).
I worked with Moen on securing all these parts needed to complete this estimated work order for just under $2000...
On 9/3/25 he returned to change out the Shower Thermostatic Mixing Valve, and spent HOURS trying to replace the 3pc kitchen faucet. He ended up putting all old kitchen faucet parts back on the now severely dripping spout and left. (I had to shut off water every day below sink when not in use, because now parts were stripped).
I contacted Moen several more times to collect extra needed parts for this job. I've now paid him just under $2300 for this work to be done.
On 9/18/25 he returned. Removed all parts to 1st (dripping) bathroom vanity faucet, and did not even replace that faucet. Removed 2nd matching bathroom vanity faucet (which never dripped), and replaced it but not the sink drain, and also scratched the interior of this sink in 2 areas. He left after several hours.
On 9/30/25 he was scheduled to return to complete the unfinished work, but they cxld my appt due to delays at his previous job that day.
On 10/20/25 he returned to F I N A L L Y replace the 3pc dripping kitchen faucet, and install the missing 3pc vanity faucet onto 1st bathroom vanity, and replace the sink drain on 2nd bathroom vanity (with the scratched sink).
I then told him the shower is still unable to get cold water. He said, "well those thermostatic mixing valves are not designed to get a cold shower, only warm/hot shower temps"...??? Then wth did I need to order a totally new part when the previous one was working perfectly as it should???
I then pointed out the scratches in the sink and he shrugged and said that I "should go buy a pumice stone on Amazon to treat the scratches myself...???" When he turned toward me to respond, I could strongly smell alcohol on his breath. He was also very jittery and nervous all day.
Since 1st bathroom vanity faucet/sink drain was installed, the drain is too high to hold any water and it just pours down the drain!
This final service appt. alone took over 7+ hours. He was constantly on his phone, distracted, or going out to his truck on the street throughout these service calls.
On 10/20/25 he wasted SO MUCH time doing heaven knows what, so we pulled the security camera footage to view the excessive trips to his truck.
October 20, 2025 Arrived: 11:05am
Exit: 12:12pm Enter: 12:49pm
Exit: 1:23pm Enter: 1:28pm
Exit: 1:45pm Enter: 1:57pm
Exit: 2:22pm Enter: 2:32pm
Exit: 2:38pm Enter: 2:44pm
Exit: 3:02pm Enter: 3:08pm
Exit: 3:37pm Enter: 3:44pm
Exit: 3:47pm Enter: 4:28pm
Exit: 5:28pm Enter: 5:37pm
Finally Departed: 5:45pm
I was then presented with and charged yet another bill which I was NEVER given ANY notice/estimate of, for the "work completed" on these previous 2 appts... This additional charge was $2705!!
My total charges were $4999 - $25 (mailed coupon) = $4974!!! What?!?!
I even supplied ALL THE NEW PARTS MYSELF!!!
I just wanted him to leave so I reluctantly paid the bill on the spot. The next morning 10/21/25, I called the office to discuss my experience, but Laura said the manager wasn't available to talk to me, and would call me back within a day or two.
On 10/30/25, I recd a voicemail from Laura (not the manager) saying they checked with "Him" and the charges seemed accurate, but I could call back if I had any questions... ???
W.O.W. You can decide for yourself what kind of professionalism, quality, service, pricing, etc., seems fair and appropriate here.
I would not recommend at all.