Staff is always very friendly, and informative! My latest find was a pair of MARPAT pants in…read moreawesome condition, for $40. I almost went to bass pro and spent 90-110 on new 5.11, and I'm so very glad I stopped by here beforehand. I'll be back!(Arnold voice). Keep those cammies coming!

Went there looking for some old school gear (ALICE) and they have a good selection of old and new…read more Staff was eager to help me out, and I got a few things specific to my old unit (patches and pins). They had some pretty good deals if you look. They have another store if you don't find what you're looking for, ask them to put you on their list, and they'll call you if they have it, or when it comes in.

I love this place. I have been many times and as always I walk away with great deals and alot of…read moreknowledge. Eddie ( whom I assume is the owner) and Tracy are very knowledgeable and super friendly.

This place has no hours and is rarely open. Went to pick up a package several hours after it was…read moresupposed to open and it was locked. Extremely inconvenient I don't know why UPS works with this place.

Horrible customer service. I had put in an order for 4 jackets to be embrodered and 12 t -shirts…read moreto be screen shot. I had placed the order on 11/25/25. I just recently received news that my order would be available for pick up on 1/16/25. This has almost been two months! I did receive feedback after I expressed that I would not be paying for this order due to the time involved. I am including their response. After reviewing their email there is no actual customer service, meaning no "How can we make this better, we can give a discount for the time it took" etc. Just sorry it took so long. I will never refer this company out again. Here is their response: I apologize that you have issues with our turnaround time. I do want to note that it was Thanksgiving, Christmas, and New Year's. Production warehouses, our screening team, and our store are all closed for various days through out those weeks due to the stated holidays, which in turn delays the turn around time. It was not relayed to me that these were Christmas gifts. If that had been made known to me, I would have done my best to accommodate your request. Our standard turnaround time for ALL screened products is about 6 weeks. This is for all of our departments that place orders with us through out the year. We're sorry to hear that you found a new vendor, but we understand that we cannot meet the demands you are looking for. It was a pleasure doing business with you and I have attached your invoice for your review.

Been purchasing from Universal for several years the new owner Gabriela is amazing, she is…read morededicated to the happiness of her clients. The store has been updated and feels warm and welcoming, she has brought back some old faces who help make the store. Only place I shop for my gear with the her great selection and value with a timely manner.

This is a very good thrift store. Not the most convenient ( for me )…read more It's clean and well put together. Service is polite and not confusing. Pricing isn't what I would call inexpensive but if you hit the sales it is. I bought all three seasons of Kung Fu on DVD for almost nothing. They also have a beautiful furniture selection with all useable pieces of. Last words...it's the hunt!

Still the best store! I drive out of my way to go here because I love it. Great service and low…read moreprices- they have so many sales. Today I got 5 clothing items for 15$- prices that other stores (goodwill...) don't have anymore. I love that it goes to a good cause!

I'm surprised by some of the ratings. My guess is people just came to complain. This store is…read morelovely and the staff really work to help you find and sometimes locate items that may not be at their store. I've appreciated the team of staff and I'm always greeted with kindness. The quality of Carolina Herrera is on par with other luxury brands but not as expensive thankfully! Go check out the store and staff and the products.

Great store! The employees are amazing and will assist in anything, Highly recommended shopping…read morehere.

I may have built this up in my head, but my kids left super happy with four items under $5…read more The store is super clean which was a pleasant surprise. The selection of books, toys and dresses (what we actually went for) was tremendously limited. Will shop here again though.

I'm very pissed off at the way I was treated. Manager with blond hair saw I was cut in line by a…read morerepeat Customer. I was very upset and they still let the lady pay even though I was very pissed off and in a rush, on top on top of all that the young Latina told me that the orange tag one was the wrong tag because it said $6.99. The tag was 75% off and they did not want to give me the discount. They ripped the tag off and said I had to pay full price and ripped the tag off. Very disappointed that the manager could not do anything because the young girl with blonde hair in the back said so. y'all lost a customer willing to pay over $100 weekly on clothing

Great service and great employees. Just like Miguel R. (Reviewed on 05/11/15), I spent at least a…read morefew hrs at this location as well as my hard earned money on some U.S.A. made apparel. Please note the following: While the company does allow walk-ins, this is an ACTIVE WAREHOUSE. On their website, it is explicitly stated that a customer wanting to stop by to browse wares must CALL AHEAD. Due to recent events in the past year including covid-19, they've had to place visible signage at the front entrance stating that they are NOT a business selling firearms (a similar business is the area is called "Mil-Spec Armory). This is a business that sells morale patches, accessories, and MSM branded apparel. I will be sad to see this business go, as I enjoy talking to the employees when they're not busy with the phones or boxing up merchandise to ship out. As of 04/28/21, the MSM warehouse in San Jose, CA will close their doors permanently on FRIDAY 05/28/21 and relocated out-of-state.

Placed my first order with Mil-Spec Monkey yesterday and then realized they are in the Phoenix…read moremetro area where I live. Reached out to them today to see if I could just come pick up my order. Received a quick reply. Peter at MSM was extremely nice and professional, and was happy to let me come pick up my order. A short motorcycle ride to Mesa, AZ on a perfect weather day and was met by Peter who was as nice and accommodating in person as he was on the phone. Excellent products, excellent prices, excellent customer service. Could not be happier with this company, their people and their products. And it's great to be able to do business with a local outfit. Thank you to Peter and everyone at MSM. Top shelf company all around. I'll be back for more stuff from their great website. Highly recommend you check them out too.

The worst pawn to ever try to go to. The females always seem to have some type of attitude like…read morethey hate their job. They offer you the lowest when you most definitely can get it higher somewhere else. I have a gaming laptop that's $500 they were only trying to offer me $100 I went to another pawn place and they had excellent service and got $200 more. Without being said it is the most utterly disgusting pawn shop the location is horrific. WOULD NOT RECOMMEND !!

Absolutely the most unprofessional and disrespectful people I have ever seen. To be ignorant and…read moreadamantly argue with me about what stamp is on my jewelry only to find out she was wrong as she chose to finally I pull out loupe. You then lie to me saying it tested as silver! These women should be fired for the disrespectful treatment and inability to recognize when wrong. There are liars and I would never recommend anyone bring their jewelry to this place because they will try and rob you.