I walk in and asked for narro boots, the manager sent a fine gentleman to show me: he asked what…read morecolor I preferred: Black, and asked my size, and I got perfectly what I wanted 11.5s and was in and out of the store in less than 10 minutes. They are great at what they can do for you!

Went there looking for some old school gear (ALICE) and they have a good selection of old and new…read more Staff was eager to help me out, and I got a few things specific to my old unit (patches and pins). They had some pretty good deals if you look. They have another store if you don't find what you're looking for, ask them to put you on their list, and they'll call you if they have it, or when it comes in.

Great story of a local business. They had to move out of the VA hospital where they once were…read morelocated when Covid hit. So they set up shop a tad further away on Indian School. The owners are really good people and are so interesting. I love them so much!!!! They do a lot of good for Veterans and in the Phx community in general. Very charitable folks and they even have a local Podcast. The owners even pay for a lot of things out of their pocket to help the less fortunate like sponsoring huge BBQS on Veteran's Day and Fourth of July. They do a lot that most people might or probably do not know about so I will toot their horn, so to speak. As far as the shop goes, it has a large stash of military themed items. Check them out for your specialized needs in that area. Buy local and help these do gooders out, not online if you can help it.

Great place the best one in the Phoenix area. He let me and my wife try on things also got anything…read moreout of the glass and told us the history of the objects. They have so many different things here amazing!!! Thank you for spending the time with us!! He is also a veteran!!!

Came in for a Gruntstyle shirt but sadly all the sizes were 2-4x and nothing in my actual size. If…read moreyou need paintball gear or you just want some camis to go hiking in or hunting. This is a solid place and has been forever! I remember coming to them when they were off 43rd Ave and Dunlap. This location is A LOT bigger and has more variety

The place is cool the product is nice. I had some patches put on a shirt and they turn out sik AF…read more It looks awesome. Thank you

Horrible customer service. I had put in an order for 4 jackets to be embrodered and 12 t -shirts…read moreto be screen shot. I had placed the order on 11/25/25. I just recently received news that my order would be available for pick up on 1/16/25. This has almost been two months! I did receive feedback after I expressed that I would not be paying for this order due to the time involved. I am including their response. After reviewing their email there is no actual customer service, meaning no "How can we make this better, we can give a discount for the time it took" etc. Just sorry it took so long. I will never refer this company out again. Here is their response: I apologize that you have issues with our turnaround time. I do want to note that it was Thanksgiving, Christmas, and New Year's. Production warehouses, our screening team, and our store are all closed for various days through out those weeks due to the stated holidays, which in turn delays the turn around time. It was not relayed to me that these were Christmas gifts. If that had been made known to me, I would have done my best to accommodate your request. Our standard turnaround time for ALL screened products is about 6 weeks. This is for all of our departments that place orders with us through out the year. We're sorry to hear that you found a new vendor, but we understand that we cannot meet the demands you are looking for. It was a pleasure doing business with you and I have attached your invoice for your review.

Been purchasing from Universal for several years the new owner Gabriela is amazing, she is…read morededicated to the happiness of her clients. The store has been updated and feels warm and welcoming, she has brought back some old faces who help make the store. Only place I shop for my gear with the her great selection and value with a timely manner.

Staff is always friendly and helpful. They carry high quality items. The new location is easier to…read moreget to. I called up to see if they could sew some patches on some shirts for me while I waited, "No problem" they told me. I went in, and the job was done in less than 10 minutes! I am a customer for life!

Small uniform shop but high quality merchandise. Easy to find and good service. Yours Truly Quinn…read morePerkins

Very disappointed. Had 2 shirts previously, fit was great, a couple of my favorite shirts. Bought 4…read moremore recently. Not sure what changed but the new fit is horrendous. Flappy sleeves and body for a chubber bit a restricting tight neckline. How disproportionate. $30 plus a shirt is too much for poor quality