This is a good place to find shoes for kids. Although sizes are limited, the staff is always happy…read moreto help out. They assisted my little one in sizing her for her next shoe and gave us recommendations on what shoe will work best. We ended up buying a pair of Nikes and she has been very happy with them. Thank you.

Good service,decent selection, decent value. Positive, upbeat assistive staff. Staff networks with…read morerelated stores to help find what one needs.

Hightailed it back to the clearance section as I love to do. Found the most adorable designer pair…read moreof shoes which I had to have. Who can pass up cute shoes for a mere few dollars? Not me! Our cashier, Lily, was super friendly and helpful. She deserves a raise! This is a nice store; clean and inviting.

I do not like this location. Its the second time ive been here since I moved here and both have…read morebeen underwhelming in service. Wish I had noted the last associate's name. But Im here to complain about the service, or lack thereof, tonight. Marissa was the cashier. No friendly greeting, smile, nothing. When it came time to pay I wanted to use my rewards. Which at that time I had the shocking discovery my rewards account had been compromised. I had recently had some fishy email activity so immediately this lined up with that. She could tell I was bothered and worried about finding out my account has been compromised. She did not offer to call customer service to see if theres anything they can find about how/when it was hacked or what not. Zero effort given to help me. And zero pleasantries on her part at all. She asked me the same question 5 times. I told her repeatedly I never had the dsw app downloaded so I could not give her my shoe lover reward number or whatever. All I know was my account was linked to my email and phone number which apparently the hackers have changed. Left a bad taste about this location. No empathy. No problem solving skills. No friendly free smiles. Just basic retail workers that have no common sense on how to troubleshoot or provide service. They only know how to click a few buttons, rinse, repeat. I did not expect her to solve anything bur just her lack of initiative to call customer service or act like she cared.

Carissa and her staff are very friendly and helpful! They are very versed on the many different…read morebrands and styles of shoes that they carry. Great place to shop

Great selection and super knowledgeable staff. Comfortable shoes can be cute!! I would definitely…read morestop here again.

Nice selection for good prices. Christmas shopping was easy to geet done. only problem was, the…read moresizes were incorrect than the box. We caught it before we paid so we were able to leave without issues thanks to the staff.

The workers there are very rude and looked annoyed, we were just trying to find our size in shoesread more

We went here looking for walking/running shoes. I had no idea what I needed, and maybe I just…read moreexpected too much from this visit and needed to consult a podiatrist instead? I did research on reddit and this came up as a recommended store. Awesome. I looked at their website which says they have several steps they do with you. First they evaluate what your need is and the health of your foot, then they put you on this foot scanner, then they analyze the data for recommendations of shoe, then you pick your shoes based on the software data, then you use their treadmill to see how those shoes work. It was a long drive to this place but we were willing to do it because they're doing all this work to figure out your shoe type for you and we're like great. We know nothing about shoes, we'll get some analysis and some advice on what would be best for us as we're going to be spending a lot of time standing, walking and maybe running in them. There was no evaluation of our need. We get on the scanning device which provides more measurements than I could possibly understand along with your shoe size, and the pressure points and good points on your foot. The goal being to try to reduce the red areas or dark purples. The sales person starts bringing me a few pairs of shoes. They're all way too small. Turns out the scanner has me at one and a half shoe sizes too small. So much for the scanner. Another batch of small shoes is brought out that don't fit. Why isn't the sales person getting out the tried and true shoe tree that you put your foot on and adjust the heel and the width to get the correct size already? The other issue I have is there was never any linkage (that I was informed about) between the scanner and all its data and my arch, and my pressure points and the shoes that were being brought to me. Was the sales person just bringing the one size recommendation from the scanner, and none of the other data meant anything? I don't know. Ultimately they didn't have anything in stock that fit me, but one pair I thought might be okay. They didn't have any treadmill to try it out on. They didn't give me analysis like you pronate or whatever. So I don't know what I do foot wise. So you know what I did? I went online and ordered multiple sizes in a crap shoot and hoped one would fit. I found a size that fit this way. I still know nothing about my feet and what I should have bought. Oh well. All this stuff on their website did nothing for me. Take it for what it's worth. That's why I rate it a three. It was no better than walking into a Payless shoes for me or blind shopping on Amazon as no one provided any insight into anything for me. If I find something that seems to feel good, well I guess the shoe is properly doing its job.

What is not to love about this local running store! The staff is extremely attentive and listens to…read moreyour needs. They continue to grow the selection of shoes, gear and all the accessories. Make sure to check out all the fuel as they some unique and cleaner options. Logan and his crew are very involved in the community so check out their website and make sure to attend one or all of the events!!

The whole place is covered in mold and water damage. The bathroom was DISGUSTING and ceiling tiles…read morewere on the floor. This is truly the dumpiest Famous Footwear I've ever been to. Never again.

I walked into famous footwear in Queen Creek and was greeted at the front door I asked for…read moreassistance, and the young Filipino woman went above and beyond to help me not only find the shoe I was looking for which I couldn't find in which they did not have in stock, but she said please just wait and I will call another store and get them to hold it for you. Simultaneously she was helping two other guests all with a huge smile in the most awesome attitude it's because of her that they get five stars and I wish I knew what her name was because she's an asset for any business and was all about customer service I was impressed and will be back

I placed an order online for in-store pickup. Since my sandals could not be located, I crossed…read morepaths with the Manager, Mike. We journeyed together to find the missing sandals & he ended up getting me another pair. Unfortunately, the look was better than the comfort, so he canceled the order for me. I didn't leave empty-handed though, as Mike led me to the sale racks & I found myself a great pair of wedges that I've been wearing just about every day since. You can never go wrong with prices & sales...my order for $250 came down to $60 after applying all of my promos/ rewards. The rewards program is quick to earn & redeem. Mike leads a great team of employees dishing out positive & friendly customer service.

Great selection of shoes, however the customer service is non-existent. Not one employee…read moreacknowledged me, though there were more staff on the floor than customers. Instead they were gathered together, watching something on one of their phones. I had a question and approached them and said "I am sorry to bother you" and was immediately made to feel like my interrupting them was indeed a bother.My first (and last) time here. There is definitely a need for customer service training.

It has been several years since my last review and I need to refresh it for 2026: they're still as…read moregood as when I reviewed them previously. I mostly buy shoes here. I use a mix of road and trail shoes and I need "stability" shoes due to my amazing ankles. The young lady who helped me noticed that as soon as I took off my boots, so I figured she'd be helpful. I'm not terribly picky about colors or brands, though I've got some favorites and generally know what I need. I tried on a couple of pairs and purchased some new road shoes during this visit. Simple and fast! (At least one of those describes me.) Can I get shoes cheaper online? Sure. Would I get the same level of service and instant Q&A/ feedback with the opportunity to actually try them on? Not a chance. Should I support a local business? Is that even a question?!? Plus, they have a box where you can donate your old race medals and they get recycled to for a good cause: "Medals4Mettle (M4M) awards medals to kids and adults fighting debilitating diseases and illnesses to spread love, kindness and encouragement. "

The foot dr told me about this place. They watched me walk and were able to recommend some shoes…read morefor me. Very friendly and very knowledgeable.

Secured Sneakers is the best place in AZ to pickup any shoes, staff is super friendly and very…read morewelcoming. They have a whole bunch of variety in sneakers and all of the latest releases they have in store. Exclusive shoes that most stores have never seen, they have on display. Overall 10/10, I will shop here again and I can for sure count on them to acquire any shoe that I need!

I want to Thank Karen Merrell for excellent service, thanks for taking your time to explain the…read moredifference in the changes on the Xelero. Thanks Richard, May and Devin

This business was a life saver for my boss. He was limping around and told me he couldn't hardly…read morestand the pain in both feet and he had blisters all over his feet. He had a crap pair of old Walmart shoes and was not able to get his feet on the sliding shoe due to pain. His only complaint was the price. I told him how much I thought they would be and I was only 50$ shy. After wearing them one week, he's walking without complaint . Week two he was back up a ladder and he's now had them 1 month . All bisters are gone'