Professional, detail oriented. Loved working with them and will be calling them for more work in…read morethe future.

Master Restoration helped me with bathroom and ceiling mitigation and repair when other contractors…read morewouldn't. Yan was prompt in returning my inquiry on Angi and was available the very next day to visit. He and Theodore showed up a few minutes early (but not too early ... a sign of a true professional) and were able to assess the water leak damages by sight, explaining to me what I had guessed without me telling them much. They gave a very thorough explanation of the moisture mitigation process and timeline which was spot-on. They were clear that insurance may not cover everything but were willing to help me state my case in the proper terminology. After a bit of back and forth with insurance, they did cover everything and I credit Yan's professional communication on my behalf for that resolution. Yan was very patient with us during the tile and shower material selections as we were going through a family crisis at the time. The final repairs were completed a full 2 days earlier than he originally quoted (literally just in time before having to get ready for a funeral) and our bathroom is PERFECT now!! I also greatly appreciate Yan's compassion to our family during a hard time. I highly recommend Master Restoration for home repairs related to water damage!! Thank you Yan, Theodore, and Crew!!

I hired Kemory to repair a hole in the dry wall of my home. He was courteous and professional. He…read morearrived on time and did a great job. Well worth it!

These guys are best in town, very respectful and humble contractors I have ever seen. Their…read moreestimates/quote are value to the buck that are reasonable and way more affordable than other contractors who may try rip you with hefty bill. I had a project for them to convert a loft into a bedroom and they took care of everything from getting the permits to finishing up the job at the earliest they can. From now on, for any future projects I know who to call.

I was in a real pickle the other day. My washing machine walked itself forward and blocked the…read morelaundry room door from opening (it opened in, and due to the configuration could not be pushed). Bizzzy Bee came to my rescue. Admittedly, they were able to come the next day due to rain cancellations, but I lucked out. The handyman who came knew what he was doing. He was able to shift the washing machine on the other side of the door, rehang the door so it opened outwards, patched, and painted. You would never know it wasn't in that configuration to start. Speedy, professional, clean, courteous, and for the several hours of work, fairly priced. My new go-to service provider!

Never hire these people. They overbooked and canceled my job. I was left high and dry.read more

Initially, our insurance adjuster advised me to pay $1,705, an amount the company agreed to…read more However, they then pressured us to pay our deductible. The owner requested we send three-quarters of the money upfront to replace the floors before ordering materials. When I asked for an estimate, he stated that I would be charged for it, which seemed unreasonable given the circumstances. The insurance payment included additional work beyond floor replacement. I was uncomfortable sending more money without obtaining a free estimate from other reputable companies. To complicate matters, I recently received a call from Sarah, an employee of Primere Water Damage, who refused to refund the $811 overpayment. It appears that the company is more concerned with collecting money than customer satisfaction. Due to these issues, I plan to report the company to the Better Business Bureau and consult a lawyer for repayment.

I highly advise others to think long and hard before choosing Premier Water Damage for their water…read moredamage restoration needs. My experience with them has been a nightmare, from unprofessional communication to a complete lack of follow-through. Premier Water Damage came to my home in early January. They assured me my insurance would cover everything but the deductible, and they promised to contribute $1,500 toward the deductible, leaving me with only $1,000 out-of-pocket. During the initial consultation, I signed paperwork trusting them, but I was never given a copy of the contracts. This lack of transparency was a major red flag. After the mitigation was completed, I was left waiting for them to move on to reconstruction. After weeks of no communication (with my kitchen still torn apart), I called on 2/13 and spoke with Joe. He informed me that I needed to pay for the mitigation before they would start reconstruction. I was fine with that but received an invoice for $1,110.23, which didn't align with the $1,000 I expected. I contacted my primary contact, Chris, who promised to investigate and get back to me by 2/17. However, I only received automated reminders for the incorrect amount. On 2/18, Chris admitted there was a miscommunication and confirmed I owed $1,073, which I was ready to pay, but I never received an updated invoice or a link to pay. On 3/6, I received a polite voicemail from Joe, but just hours later, before I could return the call, I got a cold voicemail from Sarah Britt, who claimed to be the "head of legal" for Premier Water Damage. (A quick LinkedIn search showed she is co-owner with a master's in education but no legal credentials.) In her voicemail, she threatened to place a lien on my house if I didn't pay by the end of the next day. This felt like a scare tactic, especially given their lack of communication up until then. I called and left voicemails for both Chris and Sarah, but after no response, I escalated the matter by calling the main number and speaking to Joe. He sent another bill for the same amount. Eventually, Joe explained the $1,110.23 total was due to a processing fee for paying by card, but this should have been explained earlier. I paid promptly, but my frustration continued. I asked for a call AND an e-mail from Sarah explaining the situation and confirming no lien would be placed on my property, so I would have a paper trail. Sarah never returned my calls or addressed my concerns beyond a brief e-mail on Friday morning stating they wouldn't place a lien on my property. It's now Tuesday, and there has been no further contact to apologize or schedule reconstruction. I sent an e-mail expressing my frustration, asking for an itemized estimate of reconstruction so I could evaluate the pricing and possibly consider other contractors. Instead of responding, Sarah had Chris email me to say that, due to how I handled the situation, they would no longer bid on the reconstruction job. So, after all of this, Premier Water Damage washed their hands of the project, leaving me with a house still in disarray. The experiences with Premier Water Damage have left me with zero trust in this company. The fact that I was never given copies of the contracts I signed only adds to my concern. I strongly advise anyone considering Premier Water Damage to look elsewhere. I'll be passing this information along to my insurance provider as well. The way they handled my situation was unprofessional and disrespectful, and I cannot recommend them to anyone.

We have an 1976 contemporary era home with original cedar siding. I had a hard time finding someone…read morewho had experience doing repair work on such expensive and delicate material until I found Vail-Syde Construction. Ruston was an absolute professional and pleasure to work with. He showed up when he said he would, didn't try to upsell me, was able to source the cedar siding which is not readily available and does top quality work in a timely manner. He and his crew put our house back together beautifully and we are thrilled to have found such a great company to work with. I have hired many subcontractors for our home renovation over the last year and Ruston is a stand out. I plan to use them in the future for all our siding repairs.

The PROJECT: Eave and soffit repairs due to animal damage…read moreand siding replacement on the chimney. The TIMELINE: Less than five (5) days, with some minor delays due to weather, including some additional work that was originally out-of-scope. The PROCESS: Well handled from start to finish. They were always on time (if not early) and showed an obvious commitment to performing quality work on time at a very fair price. I recommend them highly!

Absolutely a great family business. We are selling our house & got our own inspection done because…read morewe have lived here 18 years & did not want to be blindsided at repairs when buyer got theirs done Turns out our HVAC ducting has had air-leaks (improperly installed) and has caused subfloor damage in center of house under 1 bathroom. After calling 3 crawlspace repair places to get estimates. It was unanimous the repairs had to be done from inside. Called Troutman's after Yelp search of bathroom repair. He came out & surveyed damages. We discussed timeline & although they were pretty booked with jobs, he said they work me in. It would take several days- but I was fine with that. I just needed it done before buyers had their inspection. He called me later with the estimate, price was reasonable for everything they had to do. He asked if it was ok to work on Labor Day & that way they could get it all done in one day. I happily accepted. I also asked if while they had floor ripped up could they address the damaged joists under the house. (3rd crawl space person quoted me $3500 to do bathroom floor & joists!) some Bologna about the joists being "special" and he would have to order the wood to do it. I asked Troutman's if they could do the joists whole floor was ripped up. He agreed at an additional $300. Awesome!! The crew showed up on time & prepped areas with drop cloths to minimize dirt etc. they quickly got to work ripping everything except rub out. They had everything done (including joists) and new tile laid by lunch time. They went to lunch while tile dried. Once returned they finished the bathroom in just a few hours. Cleaned up & were gone they arrived at 8:30 & were gone by 4:30. The job looks great.

I called Troutman's to repair a crack in my bath tub. He told me he would be by in the morning. He…read moreshowed up exactly when he said he would. His price was very reasonable and he had it repaired quickly and it looks great. Will use again in the future.

We were given a referral to Super Roofing from a friend and we called and met with Joel and Rob…read moreAllred. Their customer service was excellent with their great communication! They are professional and honest and we have already referred them to neighbors. If you have questions about your roof, or are ready for a new roof, you will have NO regrets calling Super Roofing in Charlotte!!

The best company out there. Knowledgeable, trustworthy and very helpful. Brian Gleason and his team…read moreare the best!!!