Jennifer was so helpful in renting our moving truck and trailer. She went above and beyond to make…read moresure we were taken care of. Thank you for making a stressful move a little less stressful! Having worked as a Marriott Customer Service Manager, I have very high standards for customer service. Jennifer exceeded those with her outstanding customer service! Keep up the great work!

Never really used storage before but Jennifer has been very helpful in maintaining storage units…read morehere. Appreciate all the help and highly recommend it and it is close to downtown! Thank you!!!

Worst facility ever! The original manager who moved me in was awesome and kept the place well…read moremaintained! Ever since the new manager started, both the facility and the customer service went down the toilet! DO NOT EVER RENT HERE!

Secure space is one of the most ghetto storage places I have rented from. Not only do they NOT have…read morecarts available, and you have togo out of your way to go to the office to get a cart to go all the way back to the uilding I need it for to have to return it to the office hastle, the place reaks of dirty diapers, AND you can guarantee that every 6 months your rent will go up. This place is a rip-off... 10x10 from $109 to $206 in a year. Not worth it.

Website can be hard to navigate and is originally hard to understand and can cause confusion and…read morefrustration and even extra costs.

Steve and his brother made sure that I could easily find the lot and helped me back it in. They are…read moreboth super friendly, helpful and respectful.

Needed a very last minute storage place and was so lucky to find Storage Plus…read more No crazy " fine print" everything is upfront and beyond fair for prices. Management lives on site so you have that extra sense of security. Very helpful staff. I searched a ton of places because I hate finding out what I thought was a deal has tons of ridiculous add on fees---- Storage Plus has none of that!!!!!

From the owner: We provide simple, safe, secure and convenient self-storage solutions in a pleasant, comfortable…read moreand clean environment. We treat our guests like family promoting fair, individualized care no matter where you choose to store. We offer climate and non-climate controlled units in a wide variety sizes suited to meet any storage need. We also sell all the moving supplies you'll need for your move! See you soon!

HERES JUST A SAMPLE OF WHY THEY GET ONE STAR…read more I am submitting this formal complaint and the attached digital forensic evidence file against Extra Space Storage. For the past 23 months, this vendor has engaged in a systematic campaign of consumer fraud, criminal forgery, and financial extortion, culminating in an illegal lockout and forced payment under duress on March 3, 2026. The attached Evidence Index fully documents the following statutory and criminal violations: 1. Criminal Forgery & Contract Falsification (Identity Theft) The vendor intentionally removed my original May 2024 digital lease from the customer portal to conceal unauthorized contract addendums. I recently recovered the original "PactSafe" digital documents, proving I originally rented Unit 2096 at a baseline of $171.00. The vendor is currently locking me out of Unit 2092 and demanding $350.00. The electronic signatures and initials authorizing this unit transfer and price hike are actively forged. I have formally demanded the PactSafe IP and Device ID audit logs from corporate, which will prove these signatures originated from their staff, not my personal devices. 2. Illegal Lockouts & Extortion (Violation of N.J.S.A. Grace Periods) The vendor's official system and automated communications establish my monthly due date as the 1st of the month, guaranteeing a strict 5-day statutory grace period. Despite this, the vendor executed an illegal physical lockout of my property on March 2, 2026, labeling my account "Delinquent" prior to the expiration of the legal grace period. To regain physical access to my property, I was forced to pay $350.00 under extreme duress. The vendor effectively weaponized an illegal lockout to extort payment on a fraudulent ledger. 3. Willful "Fee Pyramiding" & Ledger Manipulation Beginning with a bait-and-switch at the physical counter on my April 2024 move-in day, the vendor has engaged in systemic "Fee Pyramiding." Despite making substantial, timely payments throughout my tenancy, the internal ledger deliberately diverts my cleared funds into unauthorized "junk" categories (e.g., forced merchandise, inflated insurance tiers, and illegal $40-$90 late fees that violate the $20.00 cap written into their own contract). This misallocation manufactures artificial rent shortages, triggering continuous delinquent statuses. Furthermore, the vendor's payment gateway initiated multiple unauthorized "ghost debits" against my financial accounts, which the vendor later scrubbed from their official portal ledger to conceal the intrusion.

IF YOU NEED SELF STORAGE SPACE, I found the best…read moreSelf-Storage place in the State of Florida. I know this because I've tried some of the others who shall go nameless, don't seem to be interested in their customers. But if you need a self-storage unit and you're interested in great service and great prices, check out Extra Space Storage they always answer their phones with a smile and that 'how may we help you' attitude! If your in Florida, dial 561-596-1447 and you will likely get Patrice who is in charge of Customer Service in my opinion. Patrice reminds me of what the term customer service used to mean, before companies discovered the use of 'artificial intelligence'.

"Ten stars! I've used a lot of storage units, and this is the best I have ever used. Staff are…read morevery helpful and professional. They provide carts for ease in moving from car to unit. The units are clean, inside units and camera security."

What is one supposed to say about a storage unit? It is a boring business. It is not exciting…read more They are not selling you a product that you can take home and wear or eat or admire. I don't think anyone on this planet drives by a storage facility and says, "wow, what an awesome place to spend money." I don't think anyone even cares about these types of businesses.......until they need one. I had some rather expensive furniture delivered before we were ready to put it in our house and I was suddenly in need of a place/. I went to THREE different places to find a unit to rent and I got the run around over and over. The final one was on 7th east right south of Sandy city self storage. There was a sign on the door they said 'be right back'. I, along with 2 other customers sat outside in the middle of the day for more than 20 minutes. No one came. I suddenly had visions of my high school prom date ghosting me after dinner...and became frustrated seeing as how this was the third go aground. I googled storage units near me and up popped sandy city storage. And it was just a couple blocks away. I pulled up and met a man named Bailey. He was friendly, fast, efficient and had me in and out within 10 minutes. Voila. Finished! When I came back a week later to load in the furniture, he again was there and helped me get situated, and was extremely helpful. Now, several months later, I went to check out and couldn't remember the process to get into my unit. He smiled and then helped me out again. It's like Thai guy loves his job. It's like he is super proud to work for such a great....albeit....boring company. Bailey was fantastic!!! So, if you need to store l crap, or treasured jewels, give him a call and you will be glad you did. ....I wonder if the person ever came back from their break at that other storage place..... oh wellZ. Thanks Bailey!!

These people are terrible. I rented a unit for $45 a month in November. In January, they charged…read moreme $79. I called my local storage and the woman said she would check into it and call me back. She never did. Then in February they charged me $79 again. I left a message, no return call. I notified the corporate office and they sent me an email saying "...Due to market changes and availability, rates are subject to change. Rate change notices are provided at least 30 days before the new rate goes into effect." No one ever notified me. They lie and that is a huge jump in price. BUYER BEWARE.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 7183 S Union Park Ave is no exception. Our Cottonwood Heights storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near Union Park Ave and Fort Union Blvd, we're trusted by neighbors in Midvale, Jamestown, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

You can't access after 5. West of money…read more And time. I canceled reservations and I didn't get r to he money back.

From the owner: Self Storage, RV Storage, Boat Storage, Document Storage. We sell moving supplies.read more

Overcharged for an item. After checking receipt, brought it to owners attention. She went to the…read moreitem on the floor and removed the price that was shown, went back to change my payment, to reimburse the overcharged. When it was posted she had actually charged me for the reimbursement amount instead of actually reimbursing it. Very dishonest ownership. Watch the prices and charges, Check your receipt after you they ring you up.

Love this store! Christine stocks The perfect supplies for the creative gift giver! I bought from…read moreher when supplying a holiday gift wrap store on the East coast and also for events locally.. she sells top quality yet competitive pricing .