Highly recommend this store. I came to make copies and fax paperwork for my insurance and they did…read moreeverything for me. Versus me doing it and not sure if both sides were done. I didn't get any names but both guys at front were very helpful and friendly

I prefer using this location if I need to ship anything with any of the carriers that pick up…read morethere. The employees are very nice, patient, and helpful!

Santiago's Team was first class…read more Good: - Showed up on time. - Great attitude from all the team members. - Handled with care. - Efficient with time. Bad: - None. Tip: - I would recommend using multiple people for a higher hourly rate. This was move 1 out of 2. Hope the 2nd round is just as smooth. Overall: I would recommend using this moving company.

Phenomenal moving experience! I had a local move , just 10 min up the street in houston/cypress ,…read moreand was trying to find the most efficient workers, who were also within budget and could help me pack up any boxes that I did not get to. What I loved was that their price was in the middle of all the ones that I called, but most importantly came with twice as many workers & they did not charge for packing up the boxes I did not get to! As of February 2026, H-town movers provided 4 movers for $155/hr , with a $120 one time fee that covered the truck & travel. That is all i was charged! (They have a minimum of 2 hrs, but anything after that, they only charge at 15 minute intervals). I provided the boxes, tape, and paper-- you can get their packaging packet, but I found all of my stuff cheaper & they used the kitchen towels, wash rags etc that i left out for them also! However, they do provide unlimited plastic wrap & moving blankets to wrap up all furniture. They were very careful packing up all my fragile items (large dresser mirrors, China plates, mugs etc). I was very relieved with their detail to that . They were extremely efficient (did not purposely "dilly dally" to rack up hours) and had a great attitude the entire time! I could hear them singing or telling jokes to each other, which helped relieve a little bit of my stress by creating such a pleasant atmosphere. They were also extremely kind with our toddler running around. I did not have to micromanage them at all. The only thing I did have to remind now and then was if a certain section was going in storage or to our new moving location. They did not charge for making 2 stops. At the first stop, they would ask where we wanted the box or furniture item, and they happily brought it to whichever location. They do not charge for stairs, which is nice. They were also extremely efficient in packing up the storage unit where we had a ton of space left over! i would highly recommend this company & their movers and I would definitely use them in the future! Having more hands on board at a very reasonable price helped get everything done in one day and in a shorter time span than I had anticipated!

0/10 Service & Customer Service. Do Not. Find another business. Pack-It Movers will anxiously take…read moreyour deposit to get you booked and never show up for the service. On Friday, I booked a move for today 10/19, 1-3 PM. At 12:16 PM Melvin called stating a driver would be reaching out to me soon. Melvin called back at 2:46 and said "yeah our guys are just backed up right now and won't be able to get to you until some hours, can you take a priority move for tomorrow?". After I said I could not, Melvin stated he was going to reach out to his "sister company" to get additional assistance. At 2:52 Edward called and casually stated "This is Edward, we'll be there in an hour". At 4:31 I called Melvin back and asked him what was the update with the sister company. He stated "let me call them and see". He called back less than 2 minutes later and casually said "yea our guys had an emergency on the way to you nobody is going to be able to move you today." This company treated me as if I was the problem when I paid for a service they were not able to render. Melvin knew at 2:46 PM they were not going to provide services, yet kept me waiting hoping I would settle for a "priority move" Monday. They were not apologetic about inconveniencing me, letting me know they do not think they are replaceable.

This moving company is great. First they'll come at least…read more1-2 hours late then they will begin complaining that the furniture is too heavy and they may not be able to lift it up to the next location. Next they'll will break your furniture in front of you and tell you that the it was previously broken and they will document it. Then they'll give up on dismantling furniture and make their customer help them with dismantling the furniture. I think this company is great at doing half ass jobs so keep that in mind when you hire this company if you are brave enough. They also held all of my furniture in there truck and drove off threatening to take my stuff unless I removed my original review

I typically go here to return Amazon products or occasionally to print something out…read more Parking is ok but kinda sux when you have a heavy package to ship and there aren't any spots in front of the store. The workers are always friendly, helpful, quick and efficient. It's typically well staffed and the line usually moves pretty quickly. The only thing I don't like is that they're not open on Sundays.

It's ridiculous that you have to stand in a line of 15 plus people almost any time you go here…read more If they would add a prepaid bin like the post office it would make this place 90% more efficient. No one should have to wait to drop a prepaid business package off. We have just about quit using this for our business needs because of this.

Really convenient location defines the utility of this store. Right at a busy intersection (and…read moreacross the street from my work) make it perfect to stop by on the way to something else. The only drawback is that because of the busy intersection, it can be tough to get to if you're coming from another side. Parking is plentiful in a shared lot with several other stores and restaurants. The lot is hard to navigate in that cars seem to come from multiple directions so proceed toward the store closely and keep your head on a swivel. My limited visits they make it easy for drop off returns with all the supplies there you need. Ample floor space and clean. Staff seems nice, hardly said a word or two to them (again, usually just dropping off a pre-labeled item and they hand me a receipt). I'll continue to use this as my primary UPS drop off spot and for occasional supply shopping if needed.

OK. so, my wife insisted on returning a package today at this UPS store, and I followed her in. --…read moreThe same jackass manager got into it with a U.S. Postal Service guy. There were some F-bombs dropped by the manager. The USPS dude invited him outside to settle things, but the manager relented. I'm certainly not a fan of "taking things outside," but I'm really surprised that this manager hasn't been confronted in the store. (I'm not surprised that he wouldn't go outside. He has a HUGE mouth, but I'm thinking that he comes from a culture that talks trash without backing it up.) Attention, UPS: Fire this guy. He's a horrible ambassador ... an embarrassment to your company. Mine is not the only review here that describes his lack of retail skills. He's abusive and offensive. -- I would have been fired five times over if I acted in such a repulsive way. Why do you keep this cretin on your payroll?

Best in Houston! They helped move my package from Katy to Fort Worth. Thank you, Rick, for keeping…read moreme updated about my parcel throughout its transit.

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