Manager is very helpful and prompt. Made moving in and out of the unit easy. Price only hiked a few…read moredollars the 3 years I used the unit.

EDIT: I did have to take off one star because when I had to call in a payment, John was pretty…read moreunfriendly on the phone call with me. I only needed a minute (literally one minute) of his time to make my payment, and he seemed annoyed and rushed. I wanted to get through quickly too, as I was at work at the time, but I think politeness to a customer can coexist with being efficient. We shouldn't be made to feel like you're wasting your time. He also seems annoyed that I couldn't remember my unit number. Um, how about I just spent a month moving and I set that storage up a month ago? It's hard to remember every single thing you have to do when moving? If you can look it up by name, as he did, then why are you so annoyed/impatient with your customer? His attitude would make me reconsider using them versus UHaul in the future, as service is really the main difference between the two companies IMO. He did seem to realize at the end of the call that I wasn't appreciating his being short with me. Doris was awesome and made my visit SOOOO much easier than I expected. I've used other storage companies for prior moves and have never had such a good experience. I'm lucky I stopped here first this time--I'd heard good reviews about Doris and she did not disappoint. She was so helpful and kind, and she made getting set up a breeze. It really was the easiest part of my day. Moving can be very stressful and unpleasant, and so I was blown away for this part of my move to be so easy. Please do yourself a favor, if you need storage, go to this CubeSmart location! P.S. You also can't beat the accessibility of the lot where the storage cubes are housed, and also the peace of mind from knowing there is security for your items.

BE AWARE Extra Space will charge you hidden fees and not warn you about it. I was charged an…read moreadditional $120 without notice and they would not remove it. Plenty of units in the area. I'd recommend finding another one.

My experience from start to finish was great! I moved out of my apartment and needed storage,…read morewhile I attended school. I found Extra Space online and it was 30 miles away, I was fine with that. I communicated with Kim the entire time, she made renting with Extra Space easy. She did a great job communicating with me when my rent was coming up or past due. I really appreciate her for doing this, as I was under pressure already. The facility is kept clean and monitored , which brings comfort knowing your stuff is safe.

Guardian self storage was a whole new ball game from customer service and satisfaction…read more Kelly helped me and was very communicative. There was not a time where she was like do this paperwork and stopped responding. She even gave me her number so if I needed to get in contact with her I can. She also is helpful with helping save and not making you feel pressured.

Kelly the property manager is awesome !!rates are great ! Property is well kept & clean .read more

Hands down the best customer service at this location!!…read moreAndrea and Dena are very helpful! Moving in and moving out we're seamless. They made the entire process and experience with CubeSmart a great one!! Clean facilities, climate controlled, highly recommended!!

I really love the staff!!! They helped me when I wasn't sure which size I needed by asking me what…read moreitems I would need storing and gave me a few options when I was still unsure they showed me the units and went in great detail about the facility and what they do to maintain everything.. I felt relief in knowing they go over and beyond to making sure I won't have any worries with storing there..Dena, Kimberly and Meagen were so friendly and personable that they actually converse with you and don't treat you just like another customer!! I'm happy I chose this location knowing if I did have any problems it will get handled..Definitely happy!!

Book a storage was really easy. I loved the storage manager showed me around, storages to check my…read moreoptions. She was really helpful with all the questions i had. Provided me with free locks :D Storages are clean, big, just what i needed. I highly recommend this business.

Was the only place that I could find in Galveston county that had covered RV parking. Phillip was…read morevery helpful. Was over the phone. Came in, and he showed me around the property. Came back the next day to fill out the paperwork. So far so good

Excellent service and great pricing. I needed to rent a trailer to pick up a piece of furniture…read more Diamond storage had the trailer hitch I needed and the right uhaul trailer. I've never pulled a trailer before. The knowledge staff at diamond storage helped me attach the hitch and trailer properly so I didn't have to work about anything.

I love those guys and gals; they make storing so much easier. Clean and organized with all the…read moreanswers and needed supplies available.

5 Stars - Resolved with Respect and Integrity…read more I initially left a 1-star review due to repeated rate hikes that felt unfair--especially after being a loyal customer at this Pearland location since 2019. As a disabled U.S. Marine combat veteran, I was deeply disappointed and voiced my frustration. That said, I want to personally thank Roxanne for stepping in and handling the issue with professionalism, empathy, and urgency. She listened. She understood. And most importantly--she resolved it. Roxanne's actions restored my faith in this business. Her respect for long-standing customers and her ability to take decisive action speaks volumes about her character and leadership. To those reading: If you ever have a problem, ask for Roxanne. She turned my negative experience into a positive one. Semper Fi. -- Brian Rayner

The policy to still charge a full month's rent needs to be reviewed. I am vacating on the 4th and…read morethey want a full month's rent. Meaning that same month they can rent out the unit and make money. It seems they are double dipping on funds. Then offered a discount for next month when I informed them how would that be convenient if I am leaving this month. Oooo we can offer a discount next month because we were increasing the storage rent. They just increase storage rent whenever they want. If Zero star was available that's what I would recommend

Horrible service. Extremely understaffed. This has to be one of the worst managed Cube Smarts I've…read moreever dealt with. If I could give it a rating of 0, I would. They don't honor their opening and closing hours, staff is rude and lazy. 10/10 would not recommend.

Although the staff is friendly, I can't sit on friendly. After paying $200 a month, for an indoor,…read moreClimate controlled storage, my furniture and possessions was ruined by rodents and water. The insurance you have to get, barely covers anything. And although they said it never has happened there before, no one is replacing my furniture or helping. It's basically, nothing they can do. So I have a new home, and no furniture. So if you don't have anything valuable, yes use this storage.