The place was INFESTED with rats/mice!!! As soon as you walked in, there was an overwhelming stench…read moreof urine. Things were covered in droppings and several of our items were ruined with rat urine. You could literally hear them squeaking in the building as we were moving our stuff out. Told management and they didn't care, just passed along the insurance claim number. It took everything I had not to vomit!!!!

Rat and vermine infestation all through the property, which has caused health issues in my family,…read moreand prevented us from accessing the unit. Despite Public Storage management being made aware of this several times, they have made no attempts to remedy the situation, nor make rate adjustments. Instead of offering solutions or assistance, they charge more fees and do not help solve the problem. My family's health has been compromised, our belongings are being ruined by rats, etc and I am unable to remove our items on my own under these circumstances.

I'd give 6 stars if I could!…read more THE BEST customer service! Friendly, knowledgeable, and quick to respond. Great prices! It was so easy to book!

Very recently went under new management. Even prior, I would have recommended them, now I…read moredefinitely recommend them. They're easy to get in contact with and have good prices for non-climate and climate controlled. It feels secure while still being convenient to get into as a renter.

BE AWARE Extra Space will charge you hidden fees and not warn you about it. I was charged an…read moreadditional $120 without notice and they would not remove it. Plenty of units in the area. I'd recommend finding another one.

My experience from start to finish was great! I moved out of my apartment and needed storage,…read morewhile I attended school. I found Extra Space online and it was 30 miles away, I was fine with that. I communicated with Kim the entire time, she made renting with Extra Space easy. She did a great job communicating with me when my rent was coming up or past due. I really appreciate her for doing this, as I was under pressure already. The facility is kept clean and monitored , which brings comfort knowing your stuff is safe.

Guardian self storage was a whole new ball game from customer service and satisfaction…read more Kelly helped me and was very communicative. There was not a time where she was like do this paperwork and stopped responding. She even gave me her number so if I needed to get in contact with her I can. She also is helpful with helping save and not making you feel pressured.

Kelly the property manager is awesome !!rates are great ! Property is well kept & clean .read more

Hands down the best customer service at this location!!…read moreAndrea and Dena are very helpful! Moving in and moving out we're seamless. They made the entire process and experience with CubeSmart a great one!! Clean facilities, climate controlled, highly recommended!!

I really love the staff!!! They helped me when I wasn't sure which size I needed by asking me what…read moreitems I would need storing and gave me a few options when I was still unsure they showed me the units and went in great detail about the facility and what they do to maintain everything.. I felt relief in knowing they go over and beyond to making sure I won't have any worries with storing there..Dena, Kimberly and Meagen were so friendly and personable that they actually converse with you and don't treat you just like another customer!! I'm happy I chose this location knowing if I did have any problems it will get handled..Definitely happy!!

Book a storage was really easy. I loved the storage manager showed me around, storages to check my…read moreoptions. She was really helpful with all the questions i had. Provided me with free locks :D Storages are clean, big, just what i needed. I highly recommend this business.

Was the only place that I could find in Galveston county that had covered RV parking. Phillip was…read morevery helpful. Was over the phone. Came in, and he showed me around the property. Came back the next day to fill out the paperwork. So far so good

Excellent service and great pricing. I needed to rent a trailer to pick up a piece of furniture…read more Diamond storage had the trailer hitch I needed and the right uhaul trailer. I've never pulled a trailer before. The knowledge staff at diamond storage helped me attach the hitch and trailer properly so I didn't have to work about anything.

I love those guys and gals; they make storing so much easier. Clean and organized with all the…read moreanswers and needed supplies available.

5 Stars - Resolved with Respect and Integrity…read more I initially left a 1-star review due to repeated rate hikes that felt unfair--especially after being a loyal customer at this Pearland location since 2019. As a disabled U.S. Marine combat veteran, I was deeply disappointed and voiced my frustration. That said, I want to personally thank Roxanne for stepping in and handling the issue with professionalism, empathy, and urgency. She listened. She understood. And most importantly--she resolved it. Roxanne's actions restored my faith in this business. Her respect for long-standing customers and her ability to take decisive action speaks volumes about her character and leadership. To those reading: If you ever have a problem, ask for Roxanne. She turned my negative experience into a positive one. Semper Fi. -- Brian Rayner

The policy to still charge a full month's rent needs to be reviewed. I am vacating on the 4th and…read morethey want a full month's rent. Meaning that same month they can rent out the unit and make money. It seems they are double dipping on funds. Then offered a discount for next month when I informed them how would that be convenient if I am leaving this month. Oooo we can offer a discount next month because we were increasing the storage rent. They just increase storage rent whenever they want. If Zero star was available that's what I would recommend

Horrible service. Extremely understaffed. This has to be one of the worst managed Cube Smarts I've…read moreever dealt with. If I could give it a rating of 0, I would. They don't honor their opening and closing hours, staff is rude and lazy. 10/10 would not recommend.

Although the staff is friendly, I can't sit on friendly. After paying $200 a month, for an indoor,…read moreClimate controlled storage, my furniture and possessions was ruined by rodents and water. The insurance you have to get, barely covers anything. And although they said it never has happened there before, no one is replacing my furniture or helping. It's basically, nothing they can do. So I have a new home, and no furniture. So if you don't have anything valuable, yes use this storage.

I trusted this location and was referred by someone that said it was a 5star place but ends up my…read moreworst nightmare. Had my RV there only 2 weeks and then was stolen from here there were no monitoring system only a house camera at the front window and a rope to hold the door close. This company is a joke and didn't give an apology for what happened just said go with your insurance company. Save yourself from going through what I have gone through and do your homework before leaving your home away from home

Very convenient, clean and well maintained, affordable, and friendly staff. And the wash station…read moreand dump station are a great amenity. Tams was fantastic. :)