I applaud the customer service at this location; Lourdes has made the process for me exceptionally smooth. I'm going through a very hard time and separation and she's made this part of it all easy on me. She's been very accommodating and has amazing communication. My family has been using this storage outlet off and on since it's been open. Currently my father and brother have units and now I do too. Lourdes has met our needs and requests without any hesitation! Thank you Lourdes for being there for our family needs. read more

Quick and hassle free Online Process, when I showed up everything was ready for my guys to storage. - Abraham read more

Storage Outlet - Front office - Self Storage Near Me - Escondido, California

Tori was very helpful and insightful, place was simple and easy to access. Very clean and well organized.

Great service very friendly. Came in today and rented a unit with ease. Location is clean

Ms. Torrie was very helpful and informative. She made me feel very welcome, in spite of the holiday season.

Great service, outdoor easy access storage, decent price for spacious storage. Storage is easily accessible because it is outside, able to pass gates with vehicles. read more

Super friendly staff and always on top of everything. She went above and beyond to help me. Great customer service

Been here for 5years great never have had any issues , very responsive and reliable .

Great customer service by Torrie Rizzuti at the front desk!Great prices! Definitely recommend!

Nice and helpful staff. Worked with me to get the best unit for my needs. I liked how friendly they were.

Very fast and reliable service. We were shown the storage on spot and they were clean. super fast paperwork and Lupe helped us and was very friendly. Thankyou Storage outlet! read more

Amazing customer service!! I am a new attendant. Totally recommend this storage place.

Great customer service very informative. great prices and clean facility. Highly recommend

Great service and quick sign up. Everything was taken care of and going into office was very informative.

Great customer service from Lupe, friendly and very accommodating showed us the different available unit and pricing. They offer military discount for active service member. Units are available same day. read more

Staff was super helpful and knowledgeable. We were explained full costs prior to making a decision. Great service, definitely recommend.

A little overwhelming towards the middle because of some confusions, but in the end it worked out. Thank you

I went with my mom to this location and Maria was very helpful in getting us started we had never rented a storage before and she made the process very easy the facility was also nice and clean read more

Lourdes made the process so easy The customer service was outstanding, and the storage was exactly what I was looking for. Quick service & trust worthy ! read more

They set me up with a unite for my size needs and the set up process was very smooth and professional. I would recommend these guys to someone I know read more

I have been renting from them for over a year now and i have two units with them, I received a called 9/2/2023 about paying my for my unit so i called back to try and pay and the individual told me no not to worry about it and that I'm set up for auto pay on the 9th, so now the 12th rolls around and the company emails me letting me know that i have late fees on my account now because my card had an expired date on it, so instead of calling me back to get the corrected exp date on my new card they send me an email 3 days later and add over 60 dollars in late fees, so i call in on the 13th to figure it out and the employee tells me there's nothing he can do that's there policy, yet they wouldn't just take my payment on the 2nd and didn't inform me on the 2nd that the card on file had an expired date on it so the issue could have been resolved then. They then give me an incorrect number for a district manager who's name is Albert I'm told. Take your business else where, they will be unwilling to work with you in a situation even if you respond in a timely manner The only reason they have so many 5 star review is that they tell every customer if you leave a 5 star review we will give you a free lock for your unit, which businesses are not supposed to do, reviews should be organic not incentive based. read more

This place doesn't deserve any stars period !! I have 2 units with storage outlet was behind on rent so one went to auction it was sold for more money then I owed so I should of been sent check for 700 mean while my 2nd unit is behind on rent also now so its going to auction also and i get a phone call from Torry in the office telling me she feels bad and wants to tell me that there is over 700 dollars sitting in Corp office for me that they don't want to tell me about and if I can get that money thats owed to me I can use that toward my other unit there gonna sell at auction and pay my balance so it doesn't go to auction and she got in trouble for trying to help me so beware of the kind of people they are over there they will rip u off and u won't even know it and I never got my money they owed me yet they don't even admit to having any credit for me read more

Amazing customer service. All the staff was super helpful in choosing the right size for our needs. They were great at explaining everything. The property itself seems very welcoming and clean. read more

Great assistance and fast and reliable service for new customers and help on getting the better deals

Needed a storage unit to move out, and Maria was very helpful in providing the options available including current discounts. I also showed up close to closing hours and she still provided great customer service, and I didn't feel rushed. read more

Good safe and secure facilities. Gate with keypad. Ground floor roll up bays. Clean.

Amazing staff, great customer service and very clean environment. Would highly recommend

Upon entering the facility, I was briefly greeted by the company manager, Torrie Rizzutti. I explain my situation as I am moving from Los Angeles, CA. I was given a tour of the available storage to get an idea of what I would need. During this time, she explained the pricing thoroughly and suggested what would work best for me. She was courteous, polite, and compassionate. Great customer service and was very helpful. I would suggest storage outlet to anyone looking for an emergency plan and good prices to go along with it. read more

I came in a little while ago to discuss my payment and I did not have a good experience with the Manager Maria. She was very short with me and gave me the dirstiest looks. I would think that being a customer for here would at least grant you some better customer service. Not all the staff that work here are like and thats why Im not leaving two stars, but honestly todays encounter left a bad taste in my mouth. read more

Horrible business! They claimed they could not reach us by phone and sold our Storage Units without our knowledge. We had kept in contact with them, but we had a family emergency and was out-of-town for a couple of months as a family member was in the Hospital for 7 months! They sold everything we owned including personal and business paperwork along with family photos keepsakes etc. According to the law they were supposed to hold all of that for us to pick up. As a result of this I have become a victim of Identity Theft! read more

Nice place, clean and spacious. Richard was great at welcoming us. Something that I really liked was that they have climate control, a huge elevator and push carts to move your things around. read more

Great service. Very friendly. Great location and is very well maintained. They are always ready and able to help you.

I've been with this place for many years. Always professional, curteous and we'll mannered. I would recommend this storage facility to everyone! read more

Storage Outlet - I've been with storage outlet for years. Very amazing customer service. I would highly recommend them to anyone. - Self Storage Near Me - Escondido, California

I came in looking for a storage unit for the first time, and I was greeted by Andy and he gave me a full explanation of the units and pricing and even gave me options so I can save money! Definitely recommend! read more

Stopped by as I once again needed a 5x5 storage unit. On their website they advertise and allow you to print a coupon for a "$1 Move in Special !!" which I brought along with me. The coupon states: "May not be combined with any other discounts or special offers. Limit one (1) coupon per customer. For new rentals only." Imagine my surprise when I got there and the gentleman at the counter tells me the coupon only applies to CERTAIN units - of course not the size I wanted to rent. Nowhere on the coupon does it say anything about specific units or exclusions. Either update your specials / coupons or honor them. read more

Awesome service and excellent location! In and out and super painless. The month to month ability was a big attraction.

Had no choice but to move out last month the facility is just charging a arm and a leg to rent there everytime I turn around im paying more and more each month they don't even have a gate to enter we were using the exit gate because they are to cheap to replace the one that's broke very unsafe situation and the managment there keeps closing the place when ever they decides to changing gate hours and closing hours for repairs to the building that is not needed whats needed is the gate fixed so u don't get hit coming in when people are coming out they charge more than any place around they should have that fixed by now dont they have insurance for that reason they charge us for insurance even if we dont want it makes me question what insurance they really have there because insurance should have fixed that gate already they are just a rip off u come home from work to find place closed no warning or prior notice and its to work around the office lady schedule which is wrong you pay for those hours of operation and access to place they switch when ever they decide to on you not very reliable at all to have access to your belongings like u should just over priced and not very reliable at all alot of cheaper prices and bigger units around town at other storages watch out they charge more every month u are there its just to much money for the space u get and the sizes are not even the right size they say they are so I'm now at Mary's behind wallgreens much more space for the lower price they charge read more

Been at storage outlet for several years now. Richard has been very friendly and always willing to help.... Great customer service, and the hours you can access your storage unit are very flexible and convenient. read more

I had my storage unit there for over 2 yrs and couldn't have been happier. Management and staff are terrific, access is easy AND safe. I highly recommend this facility! read more

THIS PLACE IS THE WORST. Richard Gonzalez the manager, and his boss Joseph Freeman are liars and cheats. I signed up for their required Protection Plan, but since Richard Gonzalez is incompetent he never filed the paperwork to put the plan in place. I have a signed certificate from Joseph Freeman that shows I accepted the protection plan but they refuse to accept any liability for my losses when the unit was broken into. The security video surveillance system that they advertise is a complete joke-- the cameras don't cover many of the units including mine of course-- pretty convenient! So not only did my unit get pilfered, now I have to fight the dishonest actors at Storage Outlet of Escondido and take them to court to try to recover at least some of my losses. Despicable business. read more