The online process and in person process is super easy and very straight forward. We originally…read morewe're going to do everything online but decided to stop in. So glad we did! We were met by the property manager Dooney who was so calm, kind and patient with our questions and discussion. she was attentive to our needs and recommended different sizes of storage based upon the information we provided.

We were customers of this location when it was CubeSmart. Unfortunately, we were not told about it…read morebeing sold to Public Storage but from day 1 of becoming Public Storage, it has been more than difficult to deal with customer service. I called the front desk when the side gate was locked (while myself and 4 other cars were outside the gate trying to get in) and they told me "Oh, it's been broken." But there was no sign up and the entry/exit was extremely difficult to exit, so all 4 cars had to back out into oncoming traffic to get out and it was dangerous. Furthermore, after 2+ months, the gate is STILL not working. Additionally, when I contacted customer service (multiple times) they always directed me to another phone number. The regional manager and "top executive" for the area were difficult to reach and also were unhelpful. I still cannot access my online account because I was told we have to change emails in person. Well, I'm out of state (because I moved - hence the need for storage) and the location closest to me is over 1.5 hours away from me. Lastly, we were overcharged for some unknown reason - when we finally reached the "top executive" to explain why, they said we were auto paying on the 20th and they bill on the first of the month, so they charged us an extra 10 days' worth to make their billing cycles easier for themselves. I do not recommend this company at all.

Here's what you get with the Hampton Cove Storage Sense. We advised them several times over the…read moreyears that swallow nests were a problem - no response. They're happy to raise rates every year though!

If I could give less stars than one, I would. Used to be owed and managed by a local family. It…read morewas sold to Storage "makes no" Sense who gouge their customers. My rent went up $40 per month for no good reason. Because that amount is not inflation. The person that runs it is rude and disrespectful. Their competition is less and has better, cleaner and nicer facilities. Do not waste your money here. The storage beside Storage "makes no" Sense on James Road has 10x20 for $75 per month not $168. The owner is local and nice. Say no to Storage "makes no" Sense on Hwy 431 and on James Road! Terrible.