Darcy was so helpful and her customer service is 5 star....highly recommend facility clean and…read morehelpful staff

Very clean and functional place, seems fairly priced. But they jack up the prices after a few…read moremonths which is kinda ghey. But overall legit and the lady that runs the place is very helpful and solid.

LOVE StoragePro!!! We moved here from the desert in to a home that was not only smaller than our…read moredesert home but being remodeled. The movers put at least 50 boxes on the back patio and OH NO.....here comes the rain! Totally stressed we called StoragePro and Mary was SO kind, helpful and the next day we had our locker. It's Perfect and there are not enough stars for them.

Alanzo was a great help! Fast and Easy to register. Very clean units with great security!!!!…read moreHe made the whole experience painless. Very happy with service!!! Highly recommend!

Second time using Charlie's. One of the few movers who have smaller box trucks. This enabled them…read moreto back into my narrow driveway and back into my new place. Showed up on time. Completed my in town move within the minimum time.

I hired Charlie's wine country to help me pack a trailer with antiques I was moving out of state…read more Now, last time I hired a different company and 3 or 4 antique chairs were broken when I arrived. Now the guys from Charlie's were pricey, I mean double what the other place cost last time, but I had a considerable amount of fragile things I was moving, and every single thing made it in one piece, and after traveling in a trailer for 1100 miles, that's a feat. I'm happy. They were also very nice and helpful and they took directions well. I am much happier with Charlie's. When I need to do it again I'll call them. Thanks Charlie!

Terrible storage facility. ALL OF OUR STUFF WAS RUINED BY RAIN, MOISTURE, AND RATS. We were only…read morein the unit two years but when we opened it up it was all ruined by mold, water, and rats. Rat feces were all over everything. Literally 97% of our stuff was destroyed and had to be thrown away. This was a tiny 5X7 unit they charged $240 per month for! When we vacated we heard the screaming of a madman and saw and took photos of a homeless man LIVING INSIDE THE FACILITY near the office door so there's little chance management knew nothing about him. We have photos and video of everything.

Steve in the office really goes the extra mile to help with whatever you need. It's not a fancy…read morestorage facility like some of the others but they are attentive to their customers and have competitive rates.

I needed to store a few things during a recent move. They were clean, and none of my stuff got…read moredamaged. In my book, that qualifies as a positive experience where self storage is concerned. "...the capitalist mode of production must continue to exist unchanged, but nevertheless "the so-called propertyless classes" are to be raised "to the level of the propertied classes." However, it is an unavoidable preliminary condition of the capitalist mode of production that a really, and not a so-called, propertyless class, should exist, a class which has nothing to sell but its labor power and which is therefore compelled to sell its labor power to the industrial capitalists." - Friedrich Engels, The Housing Question

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

Price is great, people are friendly, but the hours are so random. When I signed the contract, they…read moretold me I could come in any day anytime from 9-5pm - that was important to me as I have odd work hours. In the month I've been using them, I've come in 3 times and EACH time I've had to wait 30-60 minutes for someone to come back as they have stepped out and had a sign in the window. I hired guys twice and so I've had to pay them to just sit here and wait for the staff to come back. I'm moving my stuff out today to another storage place namely because of this problem. Again, price is awesome, staff friendly. But if hours and accessibility is important to you, stay away.

I continue to use this place because of the Manager Shawn. I'm sure there are cheaper places, but i…read morehaven't looked - he's just great. He is the reason i am spending my money here. It's only a "BOX" but service is more than a "Box"

Best customer service and prices.Been storing with them for 2 years now and never a problem.Always…read morethere to help you.

I've had to move quite a few times in the last 5 years. This is by far the BEST storage facility I…read morehave used. The prices are very competitive, the entire lot is in great condition and I have always felt they take their security extremely serious. I have recommended this facility to a few friends and family members and will continue to!