Well, this review is overdue by several weeks. I was looking around for storage facility and came…read moreacross expressway self storage in Rohnert Park. From the time I called in the friendliness and customer service was top-notch and very genuine. I personally appreciate this as a consumer, no matter what business I'm dealing with. They talked about my needs and pricing and how they operate and it was super helpful. No pressure from the reviews and pictures I felt and my phone call. I felt comfortable to do everything remotely in securing a unit with the idea once I needed needed it after office business hours I would be able to access and use it I went in person after my phone call and again the personalities of both employees super friendly and helpful and the facility facility is very clean. I feel like my stuff is safe here pricing is very competitive. I'm a very happy customer. Communications are excellent. Do yourself a favor and check them out. Thank you.

Traci is just wonderful and super helpful. Great personalized and fairly priced place.read more

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

I used this storage place for about 6 months and it was FABULOUS! Susie the manager was so friendly…read moreand helpful in every way! She and her staff made it so EASY to move in...and to move out! It is clean, organized and so affordable. I highly recommend this place. Someone was always in the office and ready to assist. The billing was easy and effortless. THIS WAS A GREAT EXPERIENCE!

I was too flustered to get her name but either your lovely employee or perhaps the owner helped me…read morein my time of need without a pause or expectation of anything but helping a fellow person in need. This isn't about the storage facility per se but just the absolute kindness that was displayed. I had found myself with a popped tire and pulled over to deal with it she came over without hesitation offering her help and guidance to change my tire, when many others passed by (as most would do) she took time out of cleaning up the area just to help. Not sure of your name but I hope you see this and I hope your kindness is paid back and then some. Thank you so much for helping this exhausted overwhelmed mother in her time of need!!

These guys are awesome. The storage units look great. The 5…read morestars go to the customer service provided. Nino is an excellent manager and extremely helpful!

Second time using Charlie's. One of the few movers who have smaller box trucks. This enabled them…read moreto back into my narrow driveway and back into my new place. Showed up on time. Completed my in town move within the minimum time.

I hired Charlie's wine country to help me pack a trailer with antiques I was moving out of state…read more Now, last time I hired a different company and 3 or 4 antique chairs were broken when I arrived. Now the guys from Charlie's were pricey, I mean double what the other place cost last time, but I had a considerable amount of fragile things I was moving, and every single thing made it in one piece, and after traveling in a trailer for 1100 miles, that's a feat. I'm happy. They were also very nice and helpful and they took directions well. I am much happier with Charlie's. When I need to do it again I'll call them. Thanks Charlie!

I have had 2 vehicles stored here for several years. At the time the Rohnert Park Public Safety…read morethreatened to tow the trucks from my own driveway for not moving them every 3 days. I needed to move them fast. I stumbled upon Ace Vehicle Storage. I got lucky. Totally nice people. Every time I call or drop by I'm treated not just as a customer, but as a friend or part of the family. These guys will definitely take care of you and your cars. Only 5 stars because Yelp only gave me 5 to use.

They are amazing. great price, good location, great customer service. I have 2 cars stored there…read moreand they never fail to make you feel totally comfortable about your vehicle being there, and I am a total freak about where my car is. I have to feel at ease with it and Jacob is awesome!! I definitely recommend Ace Storage

Billy was always responsive and available. A pleasure to do…read morebusiness with Sonoma Storage. Thank you Billy!

Clean, safe facility and units. Very accommodating, professional and knowledgeable staff.read more

I've rented trucks from them 6 or 7 times since we moved to Petaluma in late 2018. Their prices…read moreare probably typical for this area, but their service and friendliness are incomparable! Chris and Sara, the owners, who also live onsite, go out of their way to please their customers. I rented a 10-ft truck from them last week, when they already had promised all their 10-ft-ers to others; Chris decided to give a free size upgrade to one of the customers that had reserved a 10-ft, so that he could rent that 10-ft to me, a local repeat customer. Wow! He and Sara practically treated me, an 81-year-old who lives very close by in a seniors mobile home park, like family, even giving me a discount when I returned the truck. What a way to treat an occasional, repeat customer! I've also seen their interactions with other customers, treating everyone to friendly, efficient service. They are also a Certified Green Business, and all of their power comes from solar panels, so they really care about our environment. They deserve 10 stars!

A great safe place for your storage needs!! Best service, safety & prices in town!! Sarah in the…read moreoffice is always helpful and friendly. Jeremy always helpful too! If your at those OTHER place's that always raise your rent every few month's... Get out of there and head a few blocks to Northbay Storage!! Cheapest prices aren't always best, but Northbay is safe , clean & well maintained!! The best spot I've used.

I am writing this review as a customer of this self storage since 2014. I am going to name the good…read morethings before the bad because I do respect them for allowing me to have a space there for so many years but I have to say my peace about my overall experience. Firstly if I was ever late they always made sure to give me a call. I did appreciate that as life these days moves so fast it's hard to keep up. I may have been late once or twice but I ALWAYS paid. (Even during the entirety of corona virus.) which brings me to my next positive. The front desk woman who usually is almost always there on the property has always been a very kind soul. She ALWAYS goes out of her way to communicate for the lack of (her management) and accommodates everyone as well. If it wasn't for the front desk woman I probably would've left much sooner than I did. I always enjoyed speaking to her... Now I must warn folks about this next part because as a customer who paid for so many years I believe constructive criticism is needed for a successful business to thrive. In the beginning in 2014 I paid 55$ for a small unit with the gentleman who owns the place. Back then that was a very reasonable price. I believe I moved up in size and that was 99$ for years. Last month when I paid for that said unit it was 109$ without my knowledge...apparently they (management) had sent me a letter in the mail notifying me CERTAIN units would be up charged. While I understand California is not easier to live in as the days go on I believe it would've been much better if someone had called me to tell me exactly why my CERTAIN unit was being up charged instead of a sneaky letter in the mail. So I decided to take my storage out that month and the management was so greedy they didn't even mention to me that they SHOULD pay me back for the days I wasn't in the unit anymore (about a week). When I asked the manager women (I am assuming Mark's Wife) if I could leave a small single table in the unit because my car was full of stuff from packing up she quite rudely replied "YOU CANT LEAVE THAT HERE." Not even a thank you for all the years I paid them. I sincerely feel bad for anyone who has to work with that woman. Last thing I will say is that 10am - 4pm hours are literally the worst times for a storage unit to be open. Some people have to work and those hours are terrible. Please change them to at least 7-7 for gods sake. It's very hot in Santa Rosa in the summer & the current hours are downright cruel to be in if your storage unit is directly in the sun. Anyway I wish I could give my experience a better review but I couldn't let this slide. I hope this place can sort itself out for that woman in the front. She has worked too long and hard to get cut short because of how rude her "management" is. Take care!

This place is awesome. Its well managed with great communication, excellent front staff that know…read moreyou unlike the bigger more expensive places, zero issues and the best rates around! Our needs were multiple units in different sizes. We were accommodated wonderfully! Thank You storage care Ps they even have snacks up front in the office incase yourself or your kids wore in need of a snack as sometimes things happen.