After a rough start elsewhere, Extra Space Storage exceeded expectations. Though day one had gate…read moreissues, day two was exceptional. Dennis's professionalism truly stood out. He personally helped ensure I had access, checked on me, and when he noticed I dropped something, he carried it all the way to my unit. On top of that, he provided a credit for the inconvenience. His kindness, respect, and willingness to solve issues made it a truly outstanding experience!

Do not use this facility. I had a space rented for four months for a car of mine.!! for some…read morereason the guy behind the counter Dennis didn't know how to run a credit card so they charge me extra when I went into the office to see why they had a lock on my door. He ignored me for the 10 minutes I stood there while he was talking about cruises with another person. When I said, excuse me, I'm in a rush. I need to get this taken care of. He gave me an attitude and we will end up going back-and-forth. I told him I'm a customer and I need to get into my storage unit. I don't know why People locked it up and he laughed at me and told me that I probably had no money on my card which reminds you. I have a black American Express card. That card always goes through. Have to argue with him back-and-forth. He called me a fucking faggots and when I had words with him back, he turned around and tried to swing at me. When I called to speak to a manager this morning, he answered the phone and gave me more attitude and refused to give me the corporate phone number. There are other people that were there with me that saw the interaction with him and his rude demeanor. Even referred to one of my friends who is black as those people. I would never ever rent from this place again. The people that they hire are rude, ignorant, and racist. This company really should do a better job of hiring people. I will never rent from here again, and I will let everybody know about my experience. This location is in Middle country Road in Middle Island.

Amazing staff polite and always willing to help Staff…read morehelped move units to downgrade my storage

This storage facility was taken over by Life Storage. Same fee applies. If you want to insure…read moreyour unit do it through Geico or a similar company with renters insurance. The insurance they sell you literally doesn't replaced what you would expect it to.

I'm good. Happy. Got my space x2. Clean, private. People…read moreout front Office very cool and consistent service. Trustworthy. My experience has been shared .​

The lady working today 10/22/22 at 5:20pm was extremely rude and did not provide customer service…read morelet alone provide a simple answer to my question. She hung up the phone and refused to stay 2 minutes past 5:30 because "I'm not allowed to stay late to help" I do not recommend this place. Online it stated I could pay for my unit lease and go straight to the unit. Then once I paid over $70 I was told I had to wait til tomorrow morning. She caught herself in 3 lies once I asked for a confirmation email of the refund and said "it send" then I waited 3 minutes on the phone for it and still did not receive it. Then she said she doesn't know where it is and then her last response was "ma'am I dont know what to tell you other than to call 1800 storage. I went to respond and she huffed puffed and hung up the phone!! Rude & terrible "customer service " Makes sense why she works here and cleans storage units for a living.

Farrell Tarrytown NY: What a waste of my time. Went to the office in Tarrytown on Saturday from…read more12-12:30pm and the office was locked. Called many times...another waste. Spoke to ?enji later in the day and expressed my concerns. Also mentioned that a competitor is offering the same unit for less money, asked if they matched prices and she said the General Manager makes the decision. I called yesterday and said she'll call me back. Now, three days later and no one has called me. Is this how you run a business? Terrible customer service.

Bait and switch on prices Rent almost doubled with new…read moreowners

I obtained a unit in the Ridge facility and have been pleased. The staff (Daniel and Renato) have…read morebeen great! After 3 months I am happy to say I am pleased and cannot recommend this location more. I stored a classic car and it's in a GREAT place.

First time renting a storage unit and I would like to say Michael was a great help. It was quick…read moreand very informative process. Got good tips and recommendations for being a first time storage renter and also got a tour of the facility and how to operate everything. Very pleased with the customer service.

I have been storing here for about 7 years. They are secure, protect tenant privacy rights, and…read morereasonably priced. Drive up units are easily accessible. You can finally pay online!

I was told I would receive a refund of half months rent. After waiting 2 months I called. I was…read moretold new management will not honor that. I had to shovel through 3 feet of snow to get to my unit.

Chad was very professional and very helpful! I recommend this place. 10/10 the customer service is…read moreamazing and the location is very convenient. You won't regret it!

DO NOT put your items here. My mother paid almost $400/month, and when she took her stuff out ALL…read moreMOLDY. $1000s worth of items, all RUINED. Once the new owners came they got cheap and stopped temp control. Please stay away!

The Miller Place, NY location is the worst public storage I have ever used. First of all no one is…read moreever in the office nor answers your calls. There is one elevator for the whole damn building. I reserved a spot closest to the elevator and they put me closest to a set of stairs no elevator. Dont waste your money going to this location, its horrible and there is no ac if it gets over 90 outside.

Horrible! the guy at the desk told me I needed to go back…read moreto my unit and leave the door open and unlocked. on my way to go reopen the empty unit door he deactivated my account and I got stuck on the property and none of the keypads would work. I ended up calling the office and he admitted to deactivating my account after he sent me back in to open the door of the unit. I am 6 months pregnant and its close to 100 degrees out and I'm walking back and forth stuck on the property seeing if my code will work at different locations and on top of that they don't give prorated refunds and the whole month is paid for and they can't find my rental agreement.