Well, Blake from this company reported my update and the screenshots that I posted of him harassing…read moreme with messages and they were removed by yelp, so I will post my update again. On 11/07/16 my furniture finally arrived in Florida after leaving PA on 10/24. The driver, Mosely, and his assistant were professional, polite, and very pleasant. Only 1 small item was damaged. I emailed Sam to file a claim for that item, but never heard back. It isn't worth the time to stress over this company an further. From what should have been a 3-7 business day delivery took almost 11 business days, (my delivery was at 6:45pm) but that isn't as bad as other reviews I have read. I closed my case with the BBB after my delivery and only because there was no significant damage. I still would not recommend this company.

I am devastated that I did not read these reviews before booking with this scam of a company…read more I had someone by the name Chris, who I found out later was fired for the quotes he was giving, give me a bogus quote, was happy to take my money, and then raise the cost by nearly A GRAND only after all of my stuff was packed in the truck. I have had NO updates on the location of all of my belongings and Carl and manager Jon do NOT care at all. I have never ever been treated so poorly as a customer and this nightmare still isnt over. God only knows if Im going to receive my stuff, and I've been honestly afraid to leave a review because I fear retaliation. I'm beginning to believe they are going out of business and simply dont care- I can't make sense of this kind of service otherwise. I have contacted a lawyer and will update this review if or when I get my belongings. Buyer beware doesn't begin to cover it :(

Meanest ladies I have ever met at a sale. Sarcastic when I asked about the items; When my husband…read moreasked about the price of something she accused my husband of going places in the house that were off limits. Terrible experience considering the high prices.

Rude to previous customer, then my wife and finally me. Avoid hiring or buying. There are too many…read moreothers to choose from.

TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.

Highly professional and quality service. They took care of all the things to be moved with care …read more They work together as a good team and move things swiftly and carefully. Hire these guys. They are the best.

They scammed me by adding extra hours with multiple shenanigans. They took long lunch break, they…read morestalled near beginning sending me on wild goose chase. They took 8 plus hours to move a one bdrm apartment 4.4 miles away

60% increase in rates with only 30 days notice? Not ok. I've been with them for 3 months and just…read moregot the notice. Do they have me enough time to move my stuff in and get situated then raised it literally 60%.

From the owner: Finding the best self storage near you is easy thanks to the storage experts at Space Shop Self…read moreStorage. Our Rochester storage facility is located near the corner of Marketplace Drive and Hylan Drive. From providing residential storage to student storage for those at Rochester Institute of Technology, Space Shop Self Storage in Rochester has what you need. And with our convenient amenities like a covered loading bay and moving and packing supplies for sale, we're a one-stop shop for your storage needs. We don't just provide affordable storage units in Rochester. We back those units up with top-notch customer experience and industry leading self storage features and security.

They were outstanding - I would hire them again in a minute. Very courteous, worked hard for hours…read morein heat and humidity, they were careful with moving everything. Really great moving experience. They deserve your business.

These guys came last minute with a half hour notice on a Sunday afternoon. They showed up with…read morepositive attitudes and really came thru I am so grateful for marcos and his team. If I could give me them 100 5 stars I would. They had so much to do and were here way past normal business hours and went way past my expectations, I could literally cry. Due to my situation I wouldn't of had enough to pay them but he insisted on continuing the job. All his guys were very well mannered and experienced. If you're reading this review then you're looking for a moving company just hire these guys period. Move now pay later aren't just movers they are just incredible people

The team helped me move a storage unit into a garage and basement. They did the job professionally,…read morequickly and effectively. I would use this service again and would recommend to others.

I called Tyler to pack 8 dining room chairs onto a pallet. I was out of state and needed to get…read morethem packed to ship via freight. When I spoke to him before hand, he seemed like he knew what he was doing. The result, however, was a tall, ungainly, unwieldy looking configuration with everything shrink wrapped but chair legs sticking out the sides of the pallet under the shrink wrap. When I asked some questions about strapping of the chairs within the shrink wrap and how they were packed to get an idea if they would be safe to ship as he had packed them, Tyler did not offer any details about how they were configured or address any of my concerns. Instead he demanded immediate payment and threatened to just cut them out of the packaging and leave. I was astounded at his unprofessionalism and how angry he got from the simple act of asking how the chairs were strapped down to the pallet. I would not recommend anyone who has fragile or valuable belongings to ship use Handle with Care Moving Sevices.UsefulFunnyCool

I had a storage unit in Rochester, NY for nearly 20 years, starting back when the facility was…read morelocally owned and housed in a repurposed 1900s horse stable near the Public Market. It wasn't fancy, but it was sustainable and full of character. Most importantly, it was run by people who cared--like Jerome, a longtime manager who knew customers by name and asked about their families. That sense of connection is gone now. After two corporate ownership changes, the building is run by Store Space. The rates went from being stable for years to sudden biannual increases. The new lease allows unlimited rate hikes every six months without specifying how much--and if you don't sign, your belongings can be removed. There's no loyalty, no relationship, and no accountability. Since January 2025, the price had increased every three months, by $40, $20, and by July $100. I don't want to pay the cost of a mortgage to store household items. There have been price, address, and phone number discrepancies in the lease I signed a new lease in 2023, when I upgraded to a larger unit. I hadn't received an increase in payment notice since May 2023, which stated an $11 increase. As of May 31 2025 a new notice of $100 increase effective July 1, 2025. The local staff, especially Lisa, is kind and helpful, but corporate refuses to communicate meaningfully. They've ignored discrepancies in billing and don't follow their own lease terms. Store Space isn't BBB accredited in upstate NY, and while they have an "A" rating, 83 complaints have been filed, with only 17 resolved. That tells you a lot. I believe in storage solutions that reuse space, not destroy green ones. I also believe customers deserve respect and fair treatment. This company has fallen short on both. Use your voice and choose wisely.

From the owner: At Store Space, we understand that a clutter-free environment is essential for productivity and…read morepeace of mind. Whether you're looking to store seasonal items, extra furniture, or important documents, our storage solutions in Rochester, NY, offer the perfect place to keep your belongings safe and organized. Free up space at home or in the office, so you can focus on what truly matters. Located at 14 Railroad Street, our facility is just moments away from the scenic Genesee Riverway Trail, making it easy to access for both residents and visitors alike. Our convenient location ensures you can quickly drop off and pick up your belongings without hassle.