06/2020 Updating below 10/2016 review: I'm still very happy…read morewith my experience at Empire. They've extended their gate access from 6am to 10pm now(was 9pm). The office staff is GREAT now, always pleasant and happy to help with any questions. I'm raising my rating to 5 stars, I can't think of any improvements needed. All the rest of my earlier review holds except the better customer service now, a great storage place! 10/2016: Would be 4 1/2 stars if possible! Pros: *Super convenient: 6am-9pm gate access is awesome!!! *Very clean facility, low dust, no bugs or rodents *No water leaks, flooding, water damage. *Pay online or by phone *Only one nominal rent increase in 2 1/2 years *Generally pleasant staff(see below) *Always billed as represented verbally. I've never experienced any billing "gotchas"; . *Vacated one of my units and no "gotta give us 30 days notice" noise; no problem/attitude at all. Cons: *ONE staff member could use some phone training re:happier attitude, but it's getting better I've noticed.

F this place had a unit for 2 months and my unit got broken into and stole my valuables. Seemed…read morelike an inside job because the employees and managers were no help at all. DO NOT RENT HERE!! I certainly will never again. Pay a little extra for a different storage facility this one is BULLSHIT.

I went to my storage during hours on Saturday and nobody was in the office to answer the phone or…read moreunlock the door to get access to my storage unit. I will be switching to a different storage provider.

this place sucks rates go up went from 130 to 180 a month it's barely the 3rd they are saying I'm…read morepast due and they are already liening my storeage with in 1 week in the month scam this place is

Adrian was soo helpful in getting our trailer moved from one spot to another. He is such a…read morepleasure to work with. Thank you Adrian.

I don't rent here, I pick up or drop off my Penske moving trucks. Both times I have been in, the…read moregentleman helping me has been professional, and detailed-very necessary when renting a moving truck. I like that the place is very clean and they seem to have very good security if you do need to store stuff.

3/24/2025 I rented a 10x10. There's two gentlemen working here, both super nice. They let me look…read moreat a few layouts before deciding I wanted the 10x10. Took less than 10 minutes to set me up and I enrolled in auto pay. The whole place is very well kept, very clean and has good security measures. Prices have gone up since last time I rented a storage, but if you pay quarterly it's a good value.

These guys are always courteous, and scrupulously careful with their customers' goods. I cannot…read morerecommend them too highly.

The move in process was seemingly glitched online... but now that I read other reviews it seems…read morepurposeful... Little did I know that I was in for an absolute nightmare! 1. They advertise the first month is $1... well that is a bit misleading... no matter what day of the month you begin renting you are charged $1 plus the admin fee to start everything... on the first of the next month... rent is due... but not pro-rated to reflect the full month of the discounted days remaining for the special pricing you receive... so.. if you rent on the 1st of the month... you get the full month... if you rent on the 28th of the month you get 2 days... which is no where close to the first month being $1! 2. Gate hours per the lease end 8pm all but Sunday which is 7pm... mind you not posted inside anywhere obvious... but they tell you when signing the lease you need to be out by 7:45/6:45 or there is a $150 charge for exiting late... 3. You call outside of normal business hours... even if gate not working during times specified on lease due to access issues that according to the lease should not be happening... you reach a recorded message stating all calls after office hours that are non-emergency will be charged $100 and that date issues are not considered an emergency!!!! This is the least of it! More reviews to come regarding the legal issues surrounding being denied access regardless of the letter of the law... dealing with rude... incompetent management... Whoever owns this... you should probably consider new management!

Before this place was nice and secure. But now the management themself are thief and they are…read moremaking daylight robbery. For 5×5 storage i use to pay $57/month. Now they are changing $82 / month. More over if you are late they put so many unwanted changes like prelien,lien,insurance and other charges. For 2 months of non payment they have make it $420. I have already reported it the my attorney. The only thing I can suggest you people as top google guide, please do not use this storage facility. Even if you have one please move out to some other place.

I loved it, went well, was there for 2 years, this would've been the 3rd yr but I was finally able…read moreto build a storage unit at my place so it was time to move out of here. Great facility, it's growing, it's always been clean, good security, friendly and professional staff. The cost was ok, I paid monthly and averaged out about $1,300/year so I figured I'd invest into my own storage. If in need though, and don't have the space to have your own storage I do recommend this place.

Some one tried to break into my RV, they broke the lock but didn't get into it. Its in full…read morevisibility so I am guessing this place does not watch there cameras or security the premisis

Worse experience ever. Beware of overcharging, beware of rude and hostile staff. the office manager…read moreis very rude, on a major power trip. Him and the owners will threaten to send your units to auction if you dare question any charges. when they have full power and control over your belongings they will try and control you threaten u with selling every th ing. they will bully you I've even witness them making people cry. we refused making anymore payments after noticing questionable overcharges so they locked our units and kept charging and billing us. And threatening to sell our belongings we tried paying and they refused, they refused to give us information on where and when our items would be auctioned. After doing our own research we find out one of our units was currently being auctioned so we bid and won the bid when we show up to pay the balance they were so angry they were cussing and threatened to call the police when we told them to go ahead we did nothing wrong he refused to take payment and told us he was going to cancel the transaction and told us to leave his property. So a day or two later we call back to see what was going on and he told us to go pay the balance and we only had til the next day to get everything out. Well normally everyone is given 72hrs but since he wasted the two days trying to cancel the bid he punished us with 24 hrs only but his 24 hrs turned into 2pm when we weren't able to get everything out by 2they punished us for finishing by 5;45pm( even though they closed at 6pm) and kept $100 from our $300 cleaning deposit we had to pay as soon as the final winning bid was confirmed. When we asked when our other units would be auction off they refused to give us that information. Shortly after we see our 2nd unit (I failed to mention we had a total of 3unit) so we place a bid on our 2nd unit and the bid remained at $70 until shortly after biding was just about over the bidding war begin and the price went to over$ 1500 and sudden the website issued a sorry something went wrong error and we lost the bid. They are liars, crooks, shill bidding controlling rude cussing conniving and vicious people save yourself the heartbreak and don't trust your hard earned items, treasured memories and your lifetime of irreplaceable possessions in the hands. You will live to regret.

I have found this to be one of the most reasonable storage places in the Fresno area not far from…read moremy house. They had someone come bring a truck so I could move stuff into the unit and always keep me up-to-date with everything.